How AI can redefine customer service in healthcare

How AI can redefine customer service in healthcare

With 60 per cent of patients unwilling to wait on hold for more than a minute when calling a call centre, hospital customer interaction needs a serious revamp. And, we may already have the tools.

Insights: How HR navigates the intricacies of a family business

Insights: How HR navigates the intricacies of a family business

The role of HR in family businesses is not just about managing personnel but also about fostering a supportive environment that aligns with family values and business objectives

Zaher Sabbagh - Director of Chery UAE on why Chinese auto brands are rising in popularity in the UAE

Insights: Why Chinese auto brands are rising in popularity in the UAE

As Chinese brands continue to win over UAE consumers with stylish designs, advanced features and competitive pricing, they are well-positioned to influence the next chapter of the UAE’s auto sector

Insights: When to choose an outside CEO to run a family business

Insights: When to choose an outsider as CEO to run a family business

The need for an external CEO often comes to the fore when a family business is undergoing significant strategic changes – moving into new markets, going through transformation, or facing a severe downturn

Aurea Group's Mike Jatania on his exciting plans for The Body Shop

Aurea Group’s Mike Jatania on his exciting plans for The Body Shop

The co-founder and executive chairman of Aurea Group shares his vision for The Body Shop’s future, the pivotal role of the Middle East, and the exciting transformation ahead as the brand approaches its 50th anniversary

Insights: Building a board of directors for your family business

A board of directors is a vital asset for any family business, offering governance, strategic direction and expertise that can help navigate complex challenges and foster growth

Ownership structures for family firms: The benefits and challenges by Anisha Sagar

Ownership structures for family firms: The benefits and challenges

 Moving to a new ownership model can release a family firm from a deep rut and can often help keep families together for the common good of the business and of the family

How agentic AI will boost the digital economy across the Middle East

How agentic AI will boost the digital economy across the Middle East

Agentic AI systems are being explored for urban management as part of smart city projects such as Neom, while banks and healthcare institutions are examining its use for risk assessment and adaptive treatment plans

Informa's Adam Andersen on how CPHI ME is building bridges in the pharma sector

Informa’s Adam Andersen on how CPHI ME is building bridges in the pharma sector

Saudi Arabia’s pharmaceutical market is expected to exceed $11bn by 2032, driven by a compound annual growth rate of around two per cent

Miral's Mariam Al Musharrekh on factors driving demand for talent in the region

Miral’s Mariam Al Musharrekh on factors driving demand for talent in the region

The group ED of Human Resources at Miral shares her insights on why companies and businesses need to recalibrate their HR strategies to meet the current and future needs of the industry

WebEngage’s Hetarth Patel on navigating the future of customer engagement

WebEngage’s Hetarth Patel on navigating the future of customer engagement

Patel shares how businesses are leveraging omnichannel strategies, AI-driven solutions, and hyper-personalised experiences to drive customer loyalty and retention in a rapidly shifting market

These are the technologies reshaping payments, banking in the UAE

The UAE is poised for rapid advancements in financial technology innovations, artificial intelligence, and blockchain technology

Insights: Dubai reigns as the ultimate destination for luxury living

5 tips for thriving in Dubai’s business environment

Cultivating long-term business success in Dubai requires flexibility, strategic planning, and an acute awareness of cultural nuance

DCT Abu Dhabi's Saood Abdulaziz Al Hosani on supporting a new wave of cultural talent

DCT Abu Dhabi’s Saood Abdulaziz Al Hosani on supporting a new wave of cultural talent

The undersecretary of DCT Abu Dhabi shares insights into the department’s talent development strategy and how it aligns with Abu Dhabi’s broader cultural ambitions

Samar Sayegh - PwC Academy, on upskilling employees to turn into nest-gen CEOs

Turn engaged employees into next-gen CEOs; here’s how

To drive digital disruption and champion inclusive growth strategies, the region’s future leaders must embrace potential over years of service

Dr. Ella Washington on how How MENA leaders can realise their diversity and inclusion (DEI) ambitions

How MENA leaders can realise their DEI ambitions

By adopting a comprehensive approach to DEI, organisations in the GCC and the wider MENA region can fully leverage the potential of their diverse workforces

Ali Al Ali, CEO Dubai racing Club why the region's appetite for horse racing will only grow

Insights: Why the region’s appetite for horse racing will only grow

While traditional racing strongholds such as the UK, Ireland, the US and Australia play a hugely important role in breeding horses and staging some of the best racing in the world, the last few years have seen a notable shift, says the CEO of the Dubai Racing Club

Efficio’s Adam Forgács on local content's role in economic diversification

Efficio’s Adam Forgács on local content’s role in economic diversification

Efficio’s VP for the Middle East says local content has become a key engine in realising Saudi Arabia’s Vision 2030 goals

Financial gap to meet SDGs in MEASA hits $5tn annually: NYUAD

Financial gap to meet SDGs in MEASA hits $5tn annually: NYUAD

With the financial gap to meet the SDGs continuing to grow, the report calls on institutional investors to rethink their strategies and seize the opportunity for transition investment in the MEASA region

Dubai: DBLC's Jassim Al Gallaf on how the emirate is supporting investors

DBLC’s Jassim Al Gallaf on how Dubai is supporting investors

The director of Digital Business Development and Partnerships at DBLC, shares insights on the new initiatives and their impact on Dubai’s business environment

Kunal Badiani, Regional VP - Middle East, Africa, and Turkey, MoEngage on how consumer businesses in Saudi can digitally transform to achieve Vision 2030

Vision 2030: How Saudi consumer businesses can achieve it with digital transformation

Transforming customer experiences in Saudi Arabia requires a holistic approach combining technological innovation, cultural understanding, and customer-centricity

Insights: How insurance will shape a driverless world

Insights: How insurance will shape a driverless world

As autonomous vehicles become more prevalent, the insurance industry must evolve to address the new landscape of risks and liabilities

Insights: The rise of banking-as-a-service (baaS) and its impact

Insights: The rise of banking-as-a-service and its impact

The future of BaaS in the GCC looks promising, driven by advancements in regulatory technologies (regtech), quantum computing and 5G/6G technology

Bacha Coffee’s Maranda Barnes on redefining the coffee experience in the GCC

From its flagship opening on Paris’s Champs-Élysées to rapid expansion across the GCC, Barnes discusses the evolving coffee landscape and the brand’s unique approach to offering refined experiences

Insights: How regtech can turbocharge economic transformation

Insights: How regtech can turbocharge economic transformation

By combining advanced digital tools, data analytics and automation, regtech streamlines processes, alerts against violations, creates reassurance, and can enhance operations

Dahlia Haleem Co-founder and Partner elementsix on carbon management

Measurement to action: Carbon management for net-zero success

Here’s how companies can effectively plan for carbon management and measure their carbon footprint in their net-zero efforts

Insights: Careers with purpose in a world of change

Insights: Careers with purpose in a world of change

The right sort of education in banking and finance is going to become even more important for the GCC in a world of technology-driven automation and climate change, says the MD of MENA and Asia at The London Institute of Banking & Finance

Jamal Saleh - UBF DG on the potential of digital lending and financial inclusion

UAE Banking Federation’s Jamal Saleh on the potential of digital lending

Jamal Saleh, director general of the UAE Banks Federation (UBF), emphasises the need for a robust and inclusive digital lending ecosystem in the UAE to support economic growth and financial inclusion

7 strategies for GCC retailers to ace customer centricity

7 strategies to help GCC retailers ace customer centricity

Consumer preferences are evolving with more than 60 per cent of customers in the GCC interested in adjacent services from their current retailers, according to Oliver Wyman’s latest survey

Talent Plus CEO Michel Chahda on transforming region's creator economy

Talent Plus CEO Michel Chahda on supporting the region’s creator economy

The CEO of the UAE-based agency shares his vision for driving growth and strengthening cross-cultural connections within the industry