With 60 per cent of patients unwilling to wait on hold for more than a minute when calling a call centre, hospital customer interaction needs a serious revamp. And, we may already have the tools.
The role of HR in family businesses is not just about managing personnel but also about fostering a supportive environment that aligns with family values and business objectives
As Chinese brands continue to win over UAE consumers with stylish designs, advanced features and competitive pricing, they are well-positioned to influence the next chapter of the UAE’s auto sector
The need for an external CEO often comes to the fore when a family business is undergoing significant strategic changes – moving into new markets, going through transformation, or facing a severe downturn
The co-founder and executive chairman of Aurea Group shares his vision for The Body Shop’s future, the pivotal role of the Middle East, and the exciting transformation ahead as the brand approaches its 50th anniversary
A board of directors is a vital asset for any family business, offering governance, strategic direction and expertise that can help navigate complex challenges and foster growth
Moving to a new ownership model can release a family firm from a deep rut and can often help keep families together for the common good of the business and of the family
Agentic AI systems are being explored for urban management as part of smart city projects such as Neom, while banks and healthcare institutions are examining its use for risk assessment and adaptive treatment plans
Saudi Arabia’s pharmaceutical market is expected to exceed $11bn by 2032, driven by a compound annual growth rate of around two per cent
The group ED of Human Resources at Miral shares her insights on why companies and businesses need to recalibrate their HR strategies to meet the current and future needs of the industry
Patel shares how businesses are leveraging omnichannel strategies, AI-driven solutions, and hyper-personalised experiences to drive customer loyalty and retention in a rapidly shifting market
The UAE is poised for rapid advancements in financial technology innovations, artificial intelligence, and blockchain technology
Cultivating long-term business success in Dubai requires flexibility, strategic planning, and an acute awareness of cultural nuance
The undersecretary of DCT Abu Dhabi shares insights into the department’s talent development strategy and how it aligns with Abu Dhabi’s broader cultural ambitions
To drive digital disruption and champion inclusive growth strategies, the region’s future leaders must embrace potential over years of service
By adopting a comprehensive approach to DEI, organisations in the GCC and the wider MENA region can fully leverage the potential of their diverse workforces
While traditional racing strongholds such as the UK, Ireland, the US and Australia play a hugely important role in breeding horses and staging some of the best racing in the world, the last few years have seen a notable shift, says the CEO of the Dubai Racing Club
Efficio’s VP for the Middle East says local content has become a key engine in realising Saudi Arabia’s Vision 2030 goals
With the financial gap to meet the SDGs continuing to grow, the report calls on institutional investors to rethink their strategies and seize the opportunity for transition investment in the MEASA region
The director of Digital Business Development and Partnerships at DBLC, shares insights on the new initiatives and their impact on Dubai’s business environment
Transforming customer experiences in Saudi Arabia requires a holistic approach combining technological innovation, cultural understanding, and customer-centricity
As autonomous vehicles become more prevalent, the insurance industry must evolve to address the new landscape of risks and liabilities
The future of BaaS in the GCC looks promising, driven by advancements in regulatory technologies (regtech), quantum computing and 5G/6G technology
From its flagship opening on Paris’s Champs-Élysées to rapid expansion across the GCC, Barnes discusses the evolving coffee landscape and the brand’s unique approach to offering refined experiences
By combining advanced digital tools, data analytics and automation, regtech streamlines processes, alerts against violations, creates reassurance, and can enhance operations
Here’s how companies can effectively plan for carbon management and measure their carbon footprint in their net-zero efforts
The right sort of education in banking and finance is going to become even more important for the GCC in a world of technology-driven automation and climate change, says the MD of MENA and Asia at The London Institute of Banking & Finance
Jamal Saleh, director general of the UAE Banks Federation (UBF), emphasises the need for a robust and inclusive digital lending ecosystem in the UAE to support economic growth and financial inclusion
Consumer preferences are evolving with more than 60 per cent of customers in the GCC interested in adjacent services from their current retailers, according to Oliver Wyman’s latest survey
The CEO of the UAE-based agency shares his vision for driving growth and strengthening cross-cultural connections within the industry