RTA’s unified car rental contract: What drivers in Dubai needs to know
The unified contract applies to all car rental offices across the emirate, ensuring renters’ rights are protected through automated contracts using a secure, unified system
25 March, 2026
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The Roads and Transport Authority (RTA) has stepped up efforts to raise public awareness about the unified contract for car rental offices, emphasising its importance in regulating the relationship between rental companies and renters across Dubai.
The contract clearly defines the rights and obligations of both parties under transparent terms designed to safeguard their interests.
The unified contract applies to all car rental offices across the emirate, ensuring renters’ rights are protected through automated contracts using a secure, unified system. This initiative enhances transparency across the sector and aligns with Dubai’s vision of a modern, well-regulated transport environment, reinforcing the city’s reputation as a global leader in civilised mobility, according to an RTA report.
Streamlining services and enhancing customer confidence
Ahmed Mahboob, CEO of the Licensing Agency at RTA, highlighted the authority’s commitment to improving sector services. He said, “RTA continues to enhance the quality and competitiveness of its services, streamline procedures, and deliver solutions to challenges faced by sector stakeholders, to raise customer satisfaction and strengthen confidence in the services provided across the emirate. Dubai’s car rental sector has recorded significant growth, both in terms of registered vehicles and companies licensed to operate.”
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He further explained the broader impact of the unified contract: “The unified contract for car rental offices in the emirate is of high importance in streamlining and enhancing the customer journey and supporting the sector through continuous coordination with stakeholders at the Dubai Department of Economy and Tourism, Dubai Police General Headquarters, and the Security Industry Regulatory Agency (SIRA). We have also organised a series of awareness workshops for companies operating in the car rental sector across the emirate to familiarise them with the contract’s provisions, obligations, and implementation procedures.”
Protecting renters and operators alike
The unified contract safeguards both lessors and renters through the Transport Activities Rental System (TARS). It helps reduce complaints and misunderstandings while raising awareness of renter rights, including those of tourists. The contract’s adoption is completed via identity verification for the vehicle recipient using a one-time password (OTP) for a secure digital signature.
Key provisions of the contract include comprehensive details of the vehicle, renter, and transaction. Vehicle condition is documented with images at handover and return, ensuring transparency. The contract also outlines obligations for both parties, such as preventing renters from being charged for accidents or repair periods and prohibiting undisclosed fees like toll gate charges.
Rental offices are required to refund security deposits within the specified timeframe and ensure full compliance with all federal and local laws in the UAE.























