8 trends shaping the future of digital experiences
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Eight trends shaping the future of digital experiences in business

Eight trends shaping the future of digital experiences in business

Personalised, multi-channel experiences, digital transformation projects, and the growing importance of data analytics and security are driving the digital experiences space

Moussalam Dalati, General Manager, Liferay MEA on how DXPs are enhancing digital experiences in business

We live in an era of unparalleled digital development, where the landscape of digital experiences is altering with disruptive trends for business engagement with stakeholders.

Like 2023, 2024 is expected to be another promising year for reshaping digital interactions.

According to a recent report by SNS Insider, the digital experience platform (DXP) market is expected to reach $28.21bn by 2030, growing at a CAGR of 12.03 per cent during the 2023-2030 period.

The report also notes the need for personalised, multi-channel experiences, digital transformation projects, and the growing importance of data analytics and security are driving the market.

Here are some of the top trends in 2024 that will evolve and define the future of digital interactions.

1. DXPs to offer comprehensive customer journey functionalities

In the rapidly changing digital engagement landscape, CIOs, CMOs, and industry leaders are increasingly adopting digital experience platforms (DXPs).

This change highlights DXP as a comprehensive end-to-end journey capability provider, including seamless support from customer acquisition to retention. A single DXP acts as a critical catalyst, reflecting organisations’ strategic commitment to aligning business, marketing, and technology synergies – key to future digital strategies.

2. Accelerated seamless integration for innovation

DXPs are evolving to seamlessly integrate with a growing array of complex systems as organizations are compelled to achieve comprehensive and unified technology ecosystems. This reflects recognition of DXPs’ critical role in promoting consistency across platforms to improve operational efficiency and competitive advantage. Simultaneously, DXPs are advancing to be scalable and adaptable, equipped with built-in support for long-term business strategies.

This integration serves as an innovation enabler that empowers organizations to proactively shape their plans around the solid foundation provided by digital platforms, eliminating speculation around the adoption and implementation of advancing future technologies.

3. Open source and future security

There is an increasing emphasis on open-source solutions for future-proofing. Organisations with a long-term strategic vision are steering away from vendor lock-in concerns, recognizing the vital need for adaptability.

The need for broader adoption of open source-based DXPs aims to usher in an era of long-term flexibility and fortified security.

By making this shift, businesses will ensure resilience and lay the foundation for sustained innovation in the vibrant digital sphere.

4. Cloud-centric digital experiences to transform the landscape

Cloud-centric digital experiences are undoubtedly the game changers underscoring the cloud’s pivotal role, not just as a tool but as a fundamental driver for innovation and growth and redefining the way businesses conceive, deploy, and optimize digital interactions.

This trend signals a global commitment to leveraging the cloud as a catalyst for agile, efficient, and unparalleled user experiences.

5. Navigating business model shifts

As businesses navigate transformative stakeholder dynamics and shifts from conventional B2B or B2C models towards innovative B2B2C approaches, DXPs will play a pivotal role in embracing these changing market dynamics. The platforms are adaptable allies, facilitating seamless transitions and providing a technological foundation for successful navigation between diverse business models. This underscores the strategic importance of DXPs in shaping the future of business interactions and market movements.

6. Expanding information-driven digital experiences across omni-channels

With digital journey expectations accelerating, DXPs are poised to leverage content creation and advanced digital tools, such as blogs, explainer videos and knowledge libraries. This move not only enhances user knowledge but fosters trust throughout the customer journey.

Recognising the increasing importance of informative interactions for unparalleled digital experiences, DXPs are extending their reach through omni-channel avenues. This includes seamless engagement via texts, instant messages, video chats, and social media, reiterating the commitment to offer customised preferences of the modern digital consumer.

7. AI and machine learning integration

Integration of AI and machine learning will be key in understanding user behavior, predicting preferences, and automating processes. This integration into DXPs will optimise experiences across various touchpoints.

 8. Remote work and hybrid experiences

The shift towards remote work and hybrid models will continue to influence digital interactions amidst the advancement of digitalisation and the shift to a more knowledge-based economy.

DXPs will evolve to support seamless collaboration, communication, and productivity across distributed teams.

In conclusion, the trends signify advancements and mark shifts in how businesses conceptualise and deliver digital interactions. As organisations globally embrace these trends, the stage is set for a dynamic and transformative era in digital experiences.

The writer is the general manager, Middle East and Africa, Liferay.

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