#Technology

A blend of empathy and tech will future-proof customer support

Digital and human agents can deliver experiences that delight consumers and business reps and keep them coming back for more

Have you made your 2022 cybersecurity ‘to do’ list yet?

The pandemic did not cause a spike in cyber-incidents but in digital transformation, which expanded the opportunities for attackers

Bee'ah Solar Farm Sharjah

UAE firm Beeah Is looking to go beyond waste

Beeah will make acquisitions this year to expand businesses including waste management and technology

Millennials – the first generation in history with true financial freedom

As digital natives, this is a generation that expects answers instantly and in real-time: and that is the key to successful trading

Analytics

Human error in data analytics, and how to fix it using artificial intelligence

The benefits of AI-driven analytics are many, from providing actionable insights in minutes to eliminating errors or biases in self-service analytics

Eslam Hussein, CEO and co-founder of invygo

The SME Story: Eslam Hussein, CEO and co-founder of invygo

Invygo, a monthly car subscription company, has been through some of the region’s most prominent accelerator programmes

HID Global forecasts trends that will impact the security industry in 2022

By understanding how these developments are forecasted to shape the industry, security professionals will be better prepared to capitalise on innovations in solutions

Secure networks, 5G rollout, digital power and more – elements of a tech-driven tomorrow

In a chat with Shunli Wang, VP of Huawei Middle East, we discuss how the company plans to create new business and social value for the region in 2022 while enabling more people to benefit from technological progress

Brian Marlier takes over as Virsec’s chief revenue officer

Marlier has over 35 years of experience and was the former chief executive officer and co-founder of Focal Point Data Risk

Landmarks Of The City Of Riyadh, Kingdom Of Saudi Arabia

Sequoia picks Saudi fintech for first Gulf deal as foray expands

Sequoia is deepening its presence in the Middle East after recently backing companies from Turkey to Egypt

Tradeling signs MoU with Hutchison Ports Ajman

As part of Tradeling’s offering, sellers from across the world will be able to ship and store their products cost-free at the company’s warehouses

Fintech platform PayBy partners with Asfartrip.com

The launch of PayBy payment solutions on online travel platform Asfartrip is a step towards making cashless travel more inclusive

Revealed: McAfee Enterprise, FireEye merger named Trellix

In an exclusive interview with Gulf Business, Adam Philpott, McAfee’s chief revenue officer, discusses the company’s strategies and how they will address customers’ needs

Dubai-headquartered EX Sports launches NFT sports marketplace

For every NFT of an athlete sold on its marketplace, 80 per cent of the revenue goes directly to the sportsperson

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Financial services companies may be vulnerable to ransomware for another two years

Organisations in the sector need an additional $2.61m to tackle the vulnerability lag caused by Covid-led digital transformation, says Veritas

Dubai: DP World’s new platform to facilitate paperless trade

Cargoes Customs provides an intelligence-enabled, unified customs operating model that optimises border management and revenue collection activities

SAP names Emmanuel Raptopoulos regional president of EMEA South

Raptopoulos succeeds Claudio Muruzabal, who has been promoted to president of SAP’s global Cloud Success Services organisation

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Majority of organisations face gaps in their zero-trust implementations: survey

The survey also states that organisations struggle to consistently authenticate users and devices

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Worldwide PC shipments declined 5% in last quarter of 2021: Gartner

The top three vendors in the worldwide PC market remained unchanged in the fourth quarter of 2021, with Lenovo maintaining the top spot in shipments

IBM appoints Wael Abdoush as GM for Gulf, Levant and Pakistan

Based in Dubai, Abdoush will oversee the company’s overall business operations, in addition to his current role as the technology leader

Cisco forecasts top technology trends for 2022

The always-on internet connectivity will help alleviate social and economic disparity through more equitable access to the modern economy

Injazat UAE National Security Council

Intersec 2022: Injazat signs MoU with UAE National Cyber Security Council

The agreement focuses on cyber-attack detection and response services and will enable all government and semi-government entities in the country to be safeguarded

Five best practices to aid hybrid retail strategies in the Middle East

Just as employers are having to contend with the inevitability of hybrid work, retailers must also prepare themselves for a hybrid-shopping future

DEWA-SAT 1

Video: DEWA launches nanosatellite to aid network planning and maintenance in UAE

DEWA-SAT 1 was launched on a SpaceX Falcon 9 rocket from Cape Canaveral Space Launch Complex in Florida on Thursday

Entrust partners with digital security solutions provider RNTrust

The partnership will provide an all-in-one secured solution for PKI deployment and offline root certificate authority

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Proven Robotics opens first robotics training centre in Saudi Arabia

The new facility will also provide customers original spare parts, onsite troubleshooting, in-house maintenance services

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SEHA launches new app to streamline visa screening appointments

Currently available for individual booking only, the application will be expanded to include businesses at a later stage

Barclays selects HPE GreenLake for private cloud platform

The HPE GreenLake platform will host more than 100,000 workloads across Barclays’ strategic hubs in the UK, US and Asia

Qatar Airways moves financial planning to Oracle cloud

Oracle Cloud EPM enables Qatar Airways to better connect financial data across HR, finance and enhance the company’s business modelling and planning

Ivan Wu, CEO of OPPO GCC, on why the Reno6 Z 5G is built for Gen Z

Reno6 Z 5G users can expect swift internet speeds, agile performance and fast charging alongside the photography and videography features