#Insights

CUSTOMER ENGAGEMENT

Insights: 6 ways to transform customer engagement in 2024

We look at the top trends that will redefine and reshape customer engagement for MEA consumer brands in 2024

ader Tavassoli from London Business School on how brand impacts salary, employee behaviour, profits

Insights: How ‘brand’ impacts pay, employee behaviour and profits

We look at why high-quality brands often extend job offers with lower pay and why employees accept them

Saudi Arabia's Vision for S

How digital ID is unlocking Saudi Arabia’s vision for smarter cities

With a burgeoning ecosystem of over 100 fintech companies and a thriving array of digital wallets and services such as STC Pay, UrPay, and Friendi Pay, the kingdom is making significant strides towards diversifying its economy

Dr Ulrich Ehmes on the new generation of batteries

Insights: Powering the energy transition with new batteries

For renewables to become the energy source of choice, battery-industry innovation is a must.

Landor on the 3Ps of sustainability

Insights: Building businesses on the three pillars of sustainability

Collaboration and shared responsibility are necessary to create a more sustainable future where businesses thrive while ensuring a better quality of life for current and future generations

Ali Al Kuwari on embracing smart and sustainable practices in construction

Insights: Embracing smart and sustainable practices in construction

Here’s why modern brands and construction projects must have sustainability and smart features at their core, and not just as an afterthought

Personalisation is key to attracting and retaining customers Image Dubai Media Office

Insights: Why retailers are focusing on personalisation to please customers

Consumers are demanding experiences tailored to their preferences, behaviour and stage in the buyer journey

How the GCC's real estate sector is pivoting towards sustainable development Image for illustrative purposes by Getty Images

Insights: How GCC real estate is pivoting towards sustainable development

With the forthcoming COP28 in Dubai, the momentum for sustainable real estate development in GCC countries is set to receive even greater international attention

John Schmidt -Global Aerospace-Defence Lead Accenture

Insights: The aerospace industry is embracing AI amid supply chain challenges

The integration of digital capabilities and data-driven solutions will be crucial in building resilience and ensuring long-term growth in the aerospace sector

Grigor Reimann on evolving financial communications in the gulf region

Insights: The evolution of financial communications in the Gulf region

Growing sophistication across capital markets requires companies to deliver effective financial communications to draw in a new breed of investor to the region

Are you easily distracted or impatient? why technology could be the reason

Insights: Are you easily distracted and impatient? Technology could be the real reason

While technology offers wider connections, the quantity of these associations leaves people feeling qualitatively empty

LI Hawkins on how hospitality is embracing cloud technology Image: Supplied

Embracing the cloud: How tech is transforming hospitality

From pre-arrival room customisation to streamlined check-in processes, cloud technology enables hotels to meet the elevated expectations of today’s tech-savvy guests

Parag Narsingkar, Head of AIFA (Acquisitions, Investments & Financial Advisory) for Middle East, India, Africa, ENGIE, on how investors and shareholders can finance decarbonisation

Insights: Investors, shareholders play a key role in financing decarbonisation

By engaging in constructive dialogue with the companies in which they have stakes, investors and shareholders can drive change

Kim Fausing President and CEO of Danfoss tell us why we must double down on energy efficiency to honor the Paris Agreement

Insights: Why we must double down on energy efficiency to honour Paris Agreement

We need to double the rate of energy efficiency progress and triple total renewable power capacity to impact climate change

Selfdrive CEO offers insights into the UAE's car rental market

Insights: Trends driving the UAE car rental sector

Customers prefer to align themselves with the current market trends, and businesses that can provide such options are thriving in the rental market, particularly in the luxury segment

Engie's Ian Harfield on navigating the route to decarbonisation Image Supplied

Insights: Demystifying decarbonisation

Here’s how we can forge a greener and brighter future together

Sachin Gadoya of Musafir talks about the future of business travel

Insight: Embracing the future of business travel

We explore key trends that are reshaping the landscape of business travel

Siham AlBalooshi, Vice President – Emiratisation, People & Culture, Al Ghurair Investment on empowering women Image Supplied

Insights: Empowering Emirati women and fostering career success

Through an inclusive approach of being people oriented, organisations can help level the playing field and redefine the possibilities for women in the workforce

Kais Zribi, General Manager - MEA, Coursera on Women Empowerment Image supplied

Insights: Empowering UAE women for a transformative AI-driven future

Upskilling Emirati women in AI and related fields will not only equip them with vital tech skills but also open doors to emerging sectors and leadership positions

Protiviti's George Thomas on the M&A trends

Opinion: Will M&A transactions continue to surge in the Middle East?

Regional integration efforts like the GCC facilitating smoother M&A transactions by streamlining regulations and cross-border investments will support M&A growth

Steven Rees J P Morgan Private Bank inisgnsights on teh recession obessesion and investment trends

Recession obsession: How to navigate a well-telegraphed downturn

Looking to invest? Diversified portfolios can continue to generate strong returns heading into 2024. Read on for these and other tips…

Kevin Rubin, Chief Finance Officer at Alteryx on the role of the modern CFO

The modern CFO: Risk taker or business maker?

With digital transformation added into the mix, the modern CFO role has transformed into that of a future-facing navigator, combining risk mitigation with near-live opportunity mapping

Sustainability

How sustainability is gaining importance in logistics services

Sustainability and supply chain resiliency are expected to reshape the global business environment

crypto

On-chain segmentation: Unlocking insights for the region’s rising crypto exchanges

How do exchanges survive and thrive in an increasingly competitive market? We take a look…

Reconciling human progress with environmental protection byPascal Grante, Chief Executive Officer, Veolia Near and Middle East image Veolia

Insights: Reconciling human progress with environmental protection

The UAE has put environmental protection at the heart of its development agenda for decades; it was the first country in the GCC to sign the Paris Agreement and launch its Net Zero by 2050 Strategic Initiative

5 tips to achieve financial stability- GettyImages-910730068

5 key tips for financial stability in uncertain times

Building an emergency fund, budgeting, reducing debt, diversifying income streams and planning for the future are all key steps toward achieving financial stability

How AI can transform boardrooms Dr M Muneer image credit Getty Images-1418475387

Insights: How AI can transform boardrooms

Boards can enhance shareholder engagement with AI by analysing shareholder feedback and identifying key concerns and priorities

unified communications

Insights: Why as-a-service model allows for superior unified communications

Cloud-hosted unified communications are directly responsible for operational efficiency at a reduced cost

Kunal Badiani on b uilding brand loyalty with AI-led CEPs

Insights: Customer engagement platforms are key to brand loyalty

Here’s how Middle Eastern brands can leverage AI-driven customer engagement platforms to build loyalty and conversion during challenging conditions

Rashid Aljneibi on charGPT and AI impacting customer relationships Image e& enterprise

Insights: Revolutionising customer support with AI-powered conversations  

ChatGPT provides businesses with a powerful tool for automating routine tasks, improving customer interactions and reducing costs