With 60 per cent of patients unwilling to wait on hold for more than a minute when calling a call centre, hospital customer interaction needs a serious revamp. And, we may already have the tools.
The role of HR in family businesses is not just about managing personnel but also about fostering a supportive environment that aligns with family values and business objectives
As cities around the world face increasing pressures from rapid urbanisation, climate change, and social inequalities, the concept of “future cities” is emerging as a powerful solution
As Chinese brands continue to win over UAE consumers with stylish designs, advanced features and competitive pricing, they are well-positioned to influence the next chapter of the UAE’s auto sector
The need for an external CEO often comes to the fore when a family business is undergoing significant strategic changes – moving into new markets, going through transformation, or facing a severe downturn
With a good crisis communication plan in place, you can better manage issues, avoid costly missteps, and come out of the other side in better shape
A board of directors is a vital asset for any family business, offering governance, strategic direction and expertise that can help navigate complex challenges and foster growth
Moving to a new ownership model can release a family firm from a deep rut and can often help keep families together for the common good of the business and of the family
Agentic AI systems are being explored for urban management as part of smart city projects such as Neom, while banks and healthcare institutions are examining its use for risk assessment and adaptive treatment plans
Developed economies led the charge in the third quarter, posting a 3 per cent rise in imports and 2 per cent growth in exports, indicating their stronger position in the global trade landscape
Urban transformation begins with visionary, intelligent design, says the chief executive officer – Real Estate at BEEAH
To drive digital disruption and champion inclusive growth strategies, the region’s future leaders must embrace potential over years of service
By adopting a comprehensive approach to DEI, organisations in the GCC and the wider MENA region can fully leverage the potential of their diverse workforces
To seize the opportunity that digital wealth management presents, banks should first look for an engagement banking platform that can be layered on top of existing investments
As autonomous vehicles become more prevalent, the insurance industry must evolve to address the new landscape of risks and liabilities
The future of BaaS in the GCC looks promising, driven by advancements in regulatory technologies (regtech), quantum computing and 5G/6G technology
By combining advanced digital tools, data analytics and automation, regtech streamlines processes, alerts against violations, creates reassurance, and can enhance operations
Here’s how companies can effectively plan for carbon management and measure their carbon footprint in their net-zero efforts
The right sort of education in banking and finance is going to become even more important for the GCC in a world of technology-driven automation and climate change, says the MD of MENA and Asia at The London Institute of Banking & Finance
Consumer preferences are evolving with more than 60 per cent of customers in the GCC interested in adjacent services from their current retailers, according to Oliver Wyman’s latest survey
With a burgeoning market, supportive government initiatives, and a robust digital landscape, the UAE is positioned to drive innovation in the cybersecurity sector
The UAE and Saudi Arabia are rising stars from the Middle East in embracing driverless transportation to achieve sustainable mobility
Businesses in the UAE face rising pressures — and costs — to comply with ESG standards, leveraging lessons from global markets to drive both growth and environmental stewardship
Adopting energy-efficient infrastructure is a powerful way to advance sustainability and is already bringing about a radical shift in how businesses approach innovation and growth
The exponential rise of branded residences is impressive when you consider the figures: there are over 120 developments that can be classed as ‘branded residences’ in the UAE, compared to 69 in 2022
Artificial intelligence is not just enhancing healthcare – it’s redefining it, offering the promise of a future where medicine is more personalised, proactive and powerful than ever before
We look at measures that businesses can take to mitigate three common types of fraud that become more prevalent during peak shopping periods
Future trends suggest that global diversity and inclusion will play an increasingly vital role in shaping tomorrow’s innovations
With the SDGs at risk of falling short by 2030, the global community is grappling with how to harness AI’s transformative potential while ensuring accountability and ethical oversight
Harnessing AI to its fullest has a prerequisite — the revamp of the IT suite from top to bottom, and organisations, their vendors and partners must work together to build the future