#Customer Experience


Cover Story: How Aioka is transforming F1 customer experience

Bally Singh, chairman and founder of Aioka, reveals how the brand is pioneering bespoke and exclusive experiences for F1 aficionados across the region

The writer is the director of Partnerships - MEA, Türkiye, and France, Genesys on briging the empathy gap with customers

Opinion: Closing the empathy gap with customers

Many businesses have yet to fully realise the potential of AI technologies to listen, comprehend, forecast and learn about important trends across the entire customer journey


Insights: Adding the human touch to AI for better customer experience

Artificial intelligence models can actively mine customer interactions for ideas on how to improve products, services and experiences

Emirates to invest $2bn to enhance customer experience

Emirates to invest over $2bn to enhance inflight customer experience

Emirates’ latest initiatives include a new vegan menu, a ‘cinema in the sky’ experience, cabin interior upgrades and sustainable choices


Infobip on why businesses should invest in customer experience

Gregor Potočar, chief revenue officer at Infobip shares how firms should leverage market trends to ensure a seamless transition from start to purchase

A blend of empathy and tech will future-proof customer support

Digital and human agents can deliver experiences that delight consumers and business reps and keep them coming back for more

How digital self-service can enhance customer experience?

A self-service portal gives customers more power, choice, and convenience as well as improves their digital experience with the business

How digital transformation is revolutionising client lifecycle management in the Middle East

Cormac Sheedy, MENA head of sales at Fenergo, explains how Fenergo empowers banks to deliver faster, more efficient and compliant digital client journeys

Gulf Customer Experience Awards

Are you a customer experience leader in the GCC? Here’s how you can find out

These independently judged awards will showcase the companies truly getting customer experience right across the Gulf region

Majority of UAE customers would readily switch their bank: report

BCG survey says 87 per cent of respondents would consider a digital-only bank

This sales management software enhances the ‘sales experience’ for both customers and sales reps

Dubai-based Loyica has helped small and medium businesses weather through uncertainty with their customer-centric approach