Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, took to Twitter this afternoon to announce that 600 government services centres will soon be evaluated for the levels of service that they offer.
The results will be announced by September 14 and not only will the top five centres be declared, but the worst five performing centres will be named too.
.@HHShkMohd:We have instructed to begin evaluating 600 government service centers. On September 14, we will announce the 5 least & best performing service centers. My message to officials: We will not accept anything short of the 1st position globally in our services & facilities pic.twitter.com/BnLiPI1DZV
— Dubai Media Office (@DXBMediaOffice) July 1, 2019
He added in his tweet, “My message to officials: We will not accept anything short of the 1st position globally in our services & facilities.”
Sheikh Mohammed has been known to crack down on inadequate levels of service among government centres. In April, he posted images of long queues at an Emirates Post centre in Dubai captured by a “secret shopper”.
At the time of tweeting that image of the post office he added, “This is not the level of our services… And those who provide this level of service will not be within my team.”
In July last year, he warned that low employee satisfaction ratings at federal government agencies were “unacceptable”.
He also stressed in November that providing “the best government services in the world” was “the main objective of every government entity in the UAE”.
“We want government entities to provide the best services in the world. This is what we are looking for and we don’t accept any delays or hesitation or excuses that prevent us from achieving this goal,” Sheikh Mohammed said.