Palazzo Versace Dubai launches first ever AI-based chatbot

Palazzo Versace Dubai will be launching the first ever AI-powered chatbot in collaboration with Asksuite, integrated with ChatGPT functionality to improve guest experience.

Asksuite has developed a customised omnichannel guest automation chatbot for Palazzo Versace Dubai.

Named “ORA,” the chatbot is programmed to reduce response time and provide enhanced customer support, based on the online user behaviour of the luxury hotel’s guests.

Asksuite’s integration of ChatGPT functionality to its AI raises the chatbot user experience by supporting luxury travellers to easily book directly while chatting with the bot.

ORA will be available to serve hotel guests on the website, WhatsApp, Google, Meta messenger and rooms (via QR codes), serving as a holistic guide by helping guests book a room or suite, make restaurant reservations, enquire and book spa services, and raise enquiry forms for corporate meetings, social events and weddings.

The bot also allows online engaged shoppers to shop premium gifts, cakes, bouquets and e-gift vouchers on Palazzo Versace Dubai’s e-commerce platforms, including the Flower Shop.

Commenting on the announcement, managing director of Palazzo Versace Dubai and founder of Palazzo Hospitality, Monther Darwish said: “Palazzo Versace Dubai continues to lead the way in the hospitality industry, and our adoption of an AI-powered chatbot platform is yet another cutting-edge step we have taken towards futureproofing our business. As the industry continues to move into an increasingly digital world, we strive to remain at the forefront of growth and innovation and continue to pioneer new hotel experiences for our guests.”

Rodrigo Teixeira, CEO of Asksuite stated: “For us, the Middle East market is a priority both due to the high need to adopt Artificial Intelligence in service automation, providing 24/7 answers to travelers from all over the world, as well as the adoption of WhatsApp, which is also a channel integrated to our platform that is growing in the hotel industry in all countries. For us, having Palazzo Versace Dubai as a customer is especially important, being one of the top luxury hotel properties in the region.”

For David Byrne, EMEA sales director: “Travelers are increasingly digital, and they no longer want to make international calls to ask their questions before booking, nor read a lot of information. The future and the present are AI conversational marketing, and we bring that across the hotel’s website, social media, and messaging channels, all integrated into the hotel’s booking engine. It’s very powerful!”

Palazzo Versace Dubai accepts crypto payments

Meanwhile, Palazzo Versace Dubai, located at Jaddaf Waterfront, is known for taking unprecedented steps in the hospitality industry.

Recently it partnered with Binance, the cryptocurrency infrastructure provider to allow guests the option to settle payments in various cryptocurrencies such as BNB, Bitcoin and Ethereum.

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