New smart gates opened at Dubai airport's Terminal 2 to cut queues
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New smart gates opened at Dubai airport’s Terminal 2 to cut queues

New smart gates opened at Dubai airport’s Terminal 2 to cut queues

The smart gates will allow passengers to pass through immigration in between seven to 10 seconds


A total of 18 new smart gates have been launched at Dubai International Airport’s Terminal 2 aimed at enabling passengers to pass through immigration quickly, the General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA) revealed on Saturday.

The new gates – including 10 at the arrivals area and eight at the departures area, will allow passengers to clear the immigration process in between seven to 10 seconds, according to the GDRFA.

The gates use face-sensors to scan and identify travellers and indicators guide them through the steps required to complete the process.

Dubai first launched smart gates in 2017, and Dubai airports now have a total of 122 smart gates including 30 in Terminal 1, 18 in Terminal 2, 64 in Terminal 3, and 10 at the Al Maktoum International Airport.

The number of passengers using the smart gates increased to 2.63 million in the first five months of this year, compared to 2.16 million during the same period last year, the GDRFA confirmed.

Major-General Mohammed Ahmed Al Marri, director general of the GDRFA, said: “These exclusive smart gates have resulted in the development of intelligent projects at the Dubai International Airports.”

Also read: Dubai airports to reduce passport clearance time to 10 seconds

Last year, Dubai Airports also unveiled a small tunnel concept that could be used in the future. This processes passengers via facial recognition and does not require them to produce any documentation.

Read: Airport ‘smart tunnels’ to speed up passport control

Dubai International, the world’s busiest airport by international passenger traffic, welcomed 88.2 million passengers last year- up 5.5 per cent year-on-year.

Airport authorities expect growth of 2.4 per cent next year to 90.3 million and a return to double-digit growth by 2020.

Read: Dubai airport predicts rise in traffic after 2017 growth dips



The smart gates can identify a traveller by either their passport, Emirates ID, e-gate card or QR barcode generated via the GDRFA smartphone app.

Passports need to have the data encoded in an optical character recognition format at the base of the identity page in order to be used at the smart gate.

First-time users have to register with an immigration officer after completing the eye scan. However, all Emirates ID cardholders aged 18 and above can use the service without pre-registering.

According to the GDRFA, the smart gates are seven seconds faster than the e-gates when processing a passenger’s credentials.

Smart gates can be used by UAE citizens and residents, GCC nationals and passport holders from the following countries: Andorra, Australia, Austria, Brunei Darussalaam, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Korea, Spain, Sweden, Switzerland, the UK and the US.


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