Back to all utilities news

Driving in UAE made easier: New countries join Dubai driving licence exchange

The eligible countries include five GCC states, 38 European countries, 13 Asian and Latin American countries, and one African country

Gulf Business
Gulf Business

21 January, 2026

Driving in UAE made easier: New countries join Dubai driving licence exchange
Image credit: WAM/Website

TT

16

Dubai’s Roads and Transport Authority (RTA) replaced 58,082 foreign driving licences in 2025, covering licences issued in 57 countries eligible for exchange with a UAE licence under approved ministerial decisions and bilateral agreements.

Read more-Riding an e-scooter in Dubai? Here’s how to get your official permit

Sultan Al Akraf, director of Drivers Licensing at RTA’s Licensing Agency, said eligible countries include five GCC states, 38 European countries, 13 Asian and Latin American countries, and one African country. Recent additions to the list include Kyrgyzstan, Kosovo, North Macedonia, the US state of Texas, and Croatia, according to an RTA report.

Al Akraf highlighted that the service is available through RTA’s website and Customer Happiness Centres. Applicants must undergo an eye test, submit their original valid licence, and pay the prescribed fees in person.

For the complete list of recognised countries and replacement details, visit here.

US visa suspension goes into effect: See the full list of affected countries

Existing visas held by nationals of the affected countries remain valid and are not impacted by the decision

Gulf Business
Gulf Business

21 January, 2026

US visa suspension goes into effect: See the full list of affected countries
Image: Getty Images

TT

16

The United States has begun enforcing a sweeping suspension of immigrant visa processing for nationals of 75 countries, marking one of the most extensive restrictions on legal migration pathways under the Trump administration.

The measure took effect on January 21 and applies to applications for permanent residency, including family-based and employment-based immigrant visas. The policy affects countries across Africa, Asia, Latin America, the Middle East and Eastern Europe, including Brazil, Pakistan, Nigeria, Egypt, Thailand, Russia and Uruguay.

According to a statement from the US Department of State, the suspension is aimed at preventing immigrants deemed likely to become a “public charge” from entering the country. The administration has framed the move as part of its broader effort to ensure that immigrants are financially self-sufficient and do not rely on US government welfare programmes.

View post on X

“President Trump has made clear that immigrants must be financially self-sufficient and not be a financial burden to Americans,” the State Department said, adding that the policy is designed to ensure that immigrants from what it described as high-risk countries do not utilise welfare benefits in the United States.

Scope and exceptions

The suspension applies to immigrant visa cases that have not yet reached the issuance stage. While applicants from the affected countries may still submit visa applications and attend interviews, their cases will not progress to visa issuance. If a visa has already been approved but has not been printed, consular officers have been instructed to refuse the application.

Existing visas held by nationals of the affected countries remain valid and are not impacted by the decision.

Limited exemptions apply. Dual nationals may proceed with immigrant visa applications if they apply using a valid passport from a country not on the list. Additional exceptions may be granted if an applicant can demonstrate that their travel serves an “America First” national interest, according to a State Department cable.

The list of affected countries spans multiple regions and includes US allies, emerging markets and conflict-affected states. Among them are Afghanistan, Bangladesh, Colombia, Egypt, Ghana, Iran, Iraq, Jordan, Kuwait, Lebanon, Morocco, Nigeria, Pakistan, Russia, Sudan, Syria, Thailand and Yemen.

The full list also includes several Caribbean and Latin American nations, as well as countries in Eastern Europe and Central Asia, underlining the global scale of the restriction.

Duration unclear

The Trump administration has not specified an end date for the suspension, raising concerns among immigration lawyers, businesses and multinational employers that the measure could remain in place indefinitely.

For companies operating across borders, particularly those reliant on talent mobility, family reunification or long-term workforce planning, the move adds another layer of uncertainty to US immigration policy at a time of heightened geopolitical and economic tension.

The suspension represents one of the most far-reaching immigration actions since President Donald Trump returned to office, reinforcing the administration’s hardline stance on immigration and welfare-related eligibility.

Here is the full list:

  1. Afghanistan

  2. Albania

  3. Algeria

  4. Antigua and Barbuda

  5. Armenia

  6. Azerbaijan

  7. Bahamas

  8. Bangladesh

  9. Barbados

  10. Belarus

  11. Belize

  12. Bhutan

  13. Bosnia and Herzegovina

  14. Brazil

  15. Myanmar

  16. Cambodia

  17. Cameroon

  18. Cape Verde

  19. Colombia

  20. Côte d’Ivoire

  21. Cuba

  22. Democratic Republic of the Congo

  23. Dominica

  24. Egypt

  25. Eritrea

  26. Ethiopia

  27. Fiji

  28. The Gambia

  29. Georgia

  30. Ghana

  31. Grenada

  32. Guatemala

  33. Guinea

  34. Haiti

  35. Iran

  36. Iraq

  37. Jamaica

  38. Jordan

  39. Kazakhstan

  40. Kosovo

  41. Kuwait

  42. Kyrgyzstan

  43. Laos

  44. Lebanon

  45. Liberia

  46. Libya

  47. North Macedonia

  48. Moldova

  49. Mongolia

  50. Montenegro

  51. Morocco

  52. Nepal

  53. Nicaragua

  54. Nigeria

  55. Pakistan

  56. Republic of the Congo

  57. Russia

  58. Rwanda

  59. St Kitts and Nevis

  60. St Lucia

  61. St Vincent and the Grenadines

  62. Senegal

  63. Sierra Leone

  64. Somalia

  65. South Sudan

  66. Sudan

  67. Syria

  68. Tanzania

  69. Thailand

  70. Togo

  71. Tunisia

  72. Uganda

  73. Uruguay

  74. Uzbekistan

  75. Yemen

The business of rewards: How digital gift cards are powering GCC growth

The study shows that corporate SMEs represent the fastest-growing segment, forecast to expand at 14.9 per cent annually through 2030

Gulf Business
Gulf Business

20 January, 2026

The business of rewards: How digital gift cards are powering GCC growth
Image credit: Getty Images

TT

16

As the Middle East’s gift card and incentive market accelerates toward $38bn by 2030, businesses across the UAE and Saudi Arabia are transforming how they reward employees and customers.

According to new data from Mordor Intelligence, the gift card and incentive card market in the GCC is valued at $24.9bn in 2025 and is growing at an 8.8 per cent compound annual growth rate, driven by corporate digitisation, rising e-commerce adoption and mobile-first payments.

Read more-The loyalty programme disconnect and how to fix it

Within this momentum, YOUGotaGift’s @Work platform enables companies large and small to purchase eGift Cards in bulk, personalise them with messages, add custom corporate logos and branding, and track transactions through a centralised dashboard, all without administrative setup or integration.

Husain Makiya (Image credit: Supplied)

“With corporates, especially SMEs, making up more than 61 per cent of the Middle East gift card market, the sector is redefining how businesses appreciate and reward their people,” said Husain Makiya, co-founder and chief executive of YOUGotaGift. “SMEs are moving quickly from cash payouts to digital solutions because they demand simplicity, speed and accountability.”

SMEs drive market expansion

The study shows that corporate SMEs represent the fastest-growing segment, forecast to expand at 14.9 per cent annually through 2030. eGift Cards already account for 67 per cent of the regional market and are advancing at nearly 20 per cent CAGR, while online platforms command almost 80 per cent of total distribution.

This shift highlights a decisive move away from paper vouchers toward real-time, digital reward systems that offer transparency and operational efficiency.

Saudi Arabia leads the regional market with a 43.9 per cent revenue share, reflecting strong alignment with its cash-lite agenda, while the UAE continues to pioneer enterprise adoption through digital economy initiatives and integrated fintech ecosystems.

Efficiency, sustainability and scale

As companies accelerate digital transformation, YOUGotaGift’s @Work supports this transition by simplifying employee rewards and customer incentives. Each transaction eliminates paper and plastic waste, aligning corporate recognition programs with sustainability and governance priorities.

“Digital rewards are not just convenient; they are measurable and environmentally responsible,” Makiya added. “By replacing traditional procurement methods with instant digital rewarding, businesses across the GCC can enhance engagement while operating more efficiently.”

YOUGotaGift’s @Work is designed for organisations of all sizes, from SMEs to large enterprises. With no system integration required, businesses can reward employees, incentivise customers and issue payouts within minutes.

By combining local fintech innovation with enterprise-grade functionality, the platform reflects the region’s broader push for productivity, transparency and inclusion. Businesses across the UAE and Saudi Arabia are transforming how they reward employees and customers businesses.

104,000 lost items returned: Dubai RTA recovers over Dhs2m cash, 3,000 passports

The lost property framework relies on well-prepared specialised teams, close collaboration between the call centre, taxi operators, and drivers

Gulf Business
Gulf Business

20 January, 2026

104,000 lost items returned: Dubai RTA recovers over Dhs2m cash, 3,000 passports
Image credit: WAM/Website

TT

16

The Roads and Transport Authority (RTA) has reported that its Lost and Found Team at the Call Centre, operating under the Customer Happiness Department, managed 104,162 reports of lost property in taxis across Dubai during 2025.

According to a WAM report, these reports were handled through a comprehensive, integrated process that ensures rapid response, accurate follow-up, and secure return of lost items to customers. The procedure includes verification of trip and driver details, meticulous documentation, and adherence to the highest standards of accuracy and reliability.

Meera Al Shaikh, director of Customer Happiness at the corporate administrative support services sector, highlighted the RTA’s commitment to placing customers at the heart of its services.

Read more-Heading to Dubai Airport Terminal 1? RTA opens newly expanded bridge

“These efforts align with RTA’s strategic mission to provide safe and seamless mobility by developing innovative and sustainable roads and transport systems. Our focus is on elevating the customer experience to global standards,” Al Shaikh said. “Customer happiness is a top priority, guiding initiatives that enhance understanding of customer needs, develop tailored services, and reinforce positive practices that support an efficient and sustainable mobility ecosystem.”

She added that the lost property framework relies on well-prepared specialised teams, close collaboration between the call centre, taxi operators, and drivers, and the use of smart technology to safeguard belongings while reinforcing trust in RTA services.

High-value recoveries

In 2025, the Lost and Found Team recovered cash exceeding Dhs2m, alongside around 35,000 electronic devices, including smartphones, laptops, and tablets. The team also returned approximately 3,000 passports and official documents, as well as jewellery and other valuable personal items.

Al Shaikh noted that the reporting process is designed for ease of access, with multiple communication channels available. The call centre handled 56 per cent of reports, while smart applications accounted for 10.8 per cent, and the text-based chat service with the virtual agent Mahboub managed 30.8 per cent. Services are offered in several languages, including Arabic, English, Hindi, Filipino, French, Chinese, and Russian, ensuring broad accessibility across Dubai’s diverse population.

RTA has implemented advanced systems to enhance search and follow-up operations, improving efficiency and reducing processing times. Smart channels have seen increased usage, reflecting a growing preference for digital solutions. These systems allow precise tracking of taxi movements, swift communication with drivers, and careful monitoring of each report through to resolution.

Clear procedures govern the handover of lost items, including verification of customer identity, privacy protection, and secure return in line with approved processes. The system ensures that customers are contacted within two hours in most cases, boosting overall satisfaction. In 2025, the call centre received over 30 messages of thanks from appreciative customers.

Promoting integrity among drivers

Positive contributions from taxi drivers were also noted, with many promptly handing in lost items. Several drivers were recognised for their honesty, reinforcing values of integrity and responsibility in the Emirate’s mobility sector.

The Lost and Found Team remains a crucial link between customers and service providers, demonstrating that customer happiness extends beyond the journey itself. By protecting belongings and fostering trust, RTA continues to strengthen smart services and enhance Dubai’s reputation as a global benchmark for transport excellence.

ADNOC becomes first Emirati brand to enter global top 100 most valuable brands

Brand Finance ranked ADNOC as the Middle East’s second most valuable brand and the sixth most valuable oil and gas brand globally

Gulf Business
Gulf Business

20 January, 2026

ADNOC becomes first Emirati brand to enter global top 100 most valuable brands
Image: ADNOC

TT

16

Abu Dhabi National Oil Company (ADNOC) has become the first Emirati brand to enter the list of the world’s 100 most valuable brands, while retaining its position as the UAE’ most valuable brand for an eighth consecutive year, according to a report published by Brand Finance on Monday.

ADNOC’s brand value rose 11 per cent year on year to $21.13bn in 2026, the report said, representing growth of more than 350 per cent since 2017.

The company also maintained its position as the strongest brand in the UAE, with its global brand strength score increasing to 82.1 points under Brand Finance’s methodology.

ADNOC retained a “AAA-” brand strength rating for the third consecutive year.

ADNOC is the sixth most valuable oil and gas brand globally

Brand Finance ranked ADNOC as the Middle East’s second most valuable brand and the sixth most valuable oil and gas brand globally, placing it ahead of several international supermajors. The consultancy attributed ADNOC’s performance to its use of artificial intelligence, diversified international expansion and progress on decarbonisation.

“ADNOC’s recognition as the UAE’s most valuable brand for the eighth year running, and its entry into the global top 100 for the first time, reflects the vision of our leadership and the trust of our partners and customers,” ADNOC MD and GCEO Dr Sultan Ahmed Al Jaber said in a statement. “It also underscores ADNOC’s transformation into a resilient, technology-enabled, globally competitive energy company.”

David Haigh, chairman and CEO of Brand Finance, said ADNOC had strengthened its standing both domestically and internationally. “As ADNOC continues to embrace its transformation into a tech-enabled, globally competitive energy company, it is cementing its status as a true global brand leader,” he said.

Brand Finance defines brand value as the net economic benefit a brand owner would achieve by licensing the brand in the open market. The valuation is calculated using a balanced scorecard that includes marketing investment, stakeholder equity and business performance.

Read: ADNOC Distribution’s Ali Siddiqi on record growth in Q3, strategic expansion, innovation

DWTC–Informa partnership positions Dubai as global B2B events powerhouse

The first inD-branded event to take place in 2026 will be Gulfood, scheduled from 26–30 January

Gulf Business
Gulf Business

20 January, 2026

DWTC–Informa partnership positions Dubai as global B2B events powerhouse

TT

16

Dubai World Trade Centre (DWTC) and Informa have formalised a strategic partnership to launch inD, a new joint business that aims to scale Dubai’s global B2B live events ecosystem and accelerate international growth.

First announced in March 2025, inD combines DWTC’s portfolio of globally recognised B2B event intellectual property with Informa’s international reach, operational expertise and digital capabilities. The partnership is designed to expand across the UAE, the wider super-region and international markets, reinforcing Dubai’s position as a leading global hub for B2B live events, knowledge exchange and innovation.

The inD portfolio brings together more than 40 flagship B2B brands across high-growth sectors including healthcare (WHX), energy (Middle East Energy), aviation (Dubai Airshow), food and beverage (Gulfood), information and communications technology (GITEX Global), and information security (GISEC).

Together, these brands are projected to generate more than $650m in revenues in 2026, supported by a strong pipeline of forward growth as global demand for large-scale, high-impact B2B live experiences continues to rise.

B2B live events play a central role in convening industries, policymakers and decision-makers, enabling innovation, market access and long-term investment. The formation of inD comes at a strategically important time as Dubai significantly expands its world-class event infrastructure. The Dubai Exhibition Centre expansion, scheduled for completion in 2026, will add 140,000 square metres of exhibition space, further strengthening the emirate’s position as one of the world’s most dynamic markets for B2B live events.

Read: Dubai World Trade Centre to host 71 events in H1 2026

The first inD-branded event to take place in 2026 will be Gulfood, scheduled from 26–30 January. For the first time, the event will be hosted at unprecedented scale across DWTC’s two flagship venues — the Dubai International Convention & Exhibition Centre (DICEC) and Dubai Exhibition Centre (DEC). Gulfood 2026 is expected to welcome more than 8,500 exhibitors, showcasing over 1.5 million products from 195 countries.

This will be followed by WHX Dubai (9–12 February) and WHX Labs Dubai (10–13 February), which will run concurrently across both venues for the first time. Together, the events are expected to host more than 4,800 exhibitors and attract over 270,000 healthcare professionals from more than 180 countries.

Commenting on the partnership, Helal Saeed Almarri, CEO of Dubai World Trade Centre, said: “Dubai has long been the world’s leading destination for global business events. This partnership now elevates that position further by transforming Dubai into an IP and knowledge hub that not only accelerates international growth opportunities for DWTC’s flagship brands but also strengthens Dubai’s long-term GDP impact, further cementing its role as a leading global player in B2B events. Together with Informa, we are building a platform for sustained growth, innovation and global reach.”

Stephen A. Carter, CEO of Informa Group

Stephen A. Carter, CEO of Informa Group, added: “The creation of inD deepens our partnership with DWTC at a time of structural growth for our industry, strong economic growth across the region, and dynamic market growth in the UAE in particular, as the supply of high quality venue space increases to meet growing demand for B2B Live Events.”

More news in utilities