DEWA’s Smart System delivers a 95% cut in bank guarantee processing time
The system strengthens bank guarantee management through faster, more accurate and resilient procedures, while supporting the optimal use of resources and boosting workforce productivity
04 October, 2026
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Dubai Electricity and Water Authority (DEWA) has cut transaction turnaround time by 95 per cent through its Smart Bank Guarantee System, while reducing reliance on physical bank guarantees by 74 per cent, Saeed Mohammed Al Tayer, MD and CEO of DEWA, announced.
The system processes approximately 2,500 bank guarantees annually, with a combined value of around Dhs1bn, highlighting the scale of the authority’s digital transformation efforts, a WAM report said.
Read more: From days to minutes: DEWA reduces refunds processing time to only 8 minutes
“We continue to leverage cutting-edge digital technologies and artificial intelligence (AI) to redesign organisational operations and enhance efficiency, supporting Dubai’s vision for digital leadership while delivering faster, more resilient and proactive services,” Al Tayer said.
“We are developing an AI-driven integrated operational model that achieves the highest levels of operational efficiency and sustainability, contributes to zero bureaucracy and enhances customer and employee experiences,” he added.
Automation and control
Al Tayer said the system strengthens bank guarantee management through faster, more accurate and resilient procedures, while supporting the optimal use of resources and boosting workforce productivity. It also advances DEWA’s use of Robotic Process Automation (RPA) to automate repetitive procedures and tasks, reducing routine manual work.
The Smart Bank Guarantee System manages the full bank guarantee lifecycle through integrated digital processes covering receipt, review, updates and follow-up. It replaces paper-based procedures and manual tracking with a digital ecosystem that provides real-time tracking and data updates, while improving data quality, governance and financial control.
The system uses automated processing and verification powered by RPA-based validation, SWIFT authentication and SAP-linked digital audit trails.
The system has also received a five-star rating at the International Best Practice Competition, underscoring its effectiveness and positioning DEWA’s digital approach as a model for improving operational efficiency, transparency and service delivery, and strengthening the authority’s broader digital transformation agenda across key operations globally.























