RTA reveals major nol system upgrade with new digital payment features
The large-scale upgrade marks a major step in Dubai’s wider digital transformation agenda and is designed to strengthen the emirate’s public transport payment infrastructure
05 July, 2026
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Dubai’s Roads and Transport Authority (RTA) has announced that it has completed 72 per cent of its project to develop and upgrade the existing nol system from a card-based ticketing platform to a more advanced digital payment system powered by account-based ticketing.
The large-scale upgrade marks a major step in Dubai’s wider digital transformation agenda and is designed to strengthen the emirate’s public transport payment infrastructure. The project will shift nol from its current card-based ticketing model to an account-based ticketing system, allowing customers to access a more integrated, flexible and digitally enabled payment experience across transport and related services, a Dubai Media Office report said.
According to RTA, the upgraded system will be among the latest and most advanced of its kind, in line with global developments in digital payments and financial technology. The authority said the project is being implemented in accordance with international best practices, with all phases scheduled for completion by the end of the first quarter of 2027.
A strategic digital transformation project
Mattar Al Tayer, director general, chairman of the Board of Executive Directors of the Roads and Transport Authority, said: “The nol system upgrade marks a strategic step in RTA’s comprehensive digital transformation journey and represents a strategic investment in the future of digital services. It will enable RTA to develop a unified, more integrated payment ecosystem linking various modes of transport and services, while delivering the highest levels of operational efficiency and customer convenience.

“The project aligns with the vision of the leadership to harness advanced technology to simplify government services, enhance the customer experience, and make Dubai the world’s best city to live, work and move around.”
The upgrade is expected to enhance the efficiency of Dubai’s transport payment ecosystem by connecting payment channels, customer accounts and transport services through one unified platform. The move also supports the emirate’s broader ambition to expand smart services, reduce reliance on cash transactions and provide seamless mobility options for residents, visitors and commuters.
Enhanced customer experience
Al Tayer said the new system would represent a major improvement in the customer journey by expanding payment options and enabling a wider range of modern payment methods.
“The new system will deliver a step change in the customer experience by expanding payment options and enabling modern, diverse payment methods, streamlining procedures and making services easier to access. It also reinforces nol card’s position as one of the most advanced and comprehensive digital payment solutions, supports the Dubai Cashless Strategy, and strengthens integration across various economic and service sectors, making nol an everyday payment tool that supports Dubai’s drive towards the digital economy and smart cities.
“Given the scale of the project, it has been divided into three main phases. The first will see the launch of QR code ticketing through digital channels. The second will involve the rollout of the new generation of nol cards, powered by new technologies and aligned with global standards, ensuring compatibility with bank card technologies and automatic digital linkage to customer accounts when a new card is purchased. The third phase will complete the system upgrade to accept other payment methods, such as bank cards and digital wallets, for the payment of public transport fares in Dubai.”
The phased implementation reflects the complexity of the project and the scale of its integration across Dubai’s public transport network. By introducing QR code ticketing, new-generation nol cards, bank card acceptance and digital wallet payments, RTA aims to offer customers greater choice and convenience while supporting operational efficiency across its services.
New features and payment capabilities
The upgraded nol system will introduce a range of customer-focused features, including the creation of customer accounts, linking nol cards to user profiles, adding nol cards to smartphone digital wallets, purchasing tickets through QR code technology via digital channels, and applying flexible fares across different public transport modes.
Al Tayer added: “The nol system upgrade will offer customers a wide range of features and benefits, including the creation of customer accounts, linking nol cards to accounts, adding nol cards to smartphone digital wallets, purchasing tickets via QR code technology through digital channels, and applying flexible fares across public transport modes.
“Through the new system, customers will be able to create accounts, link their own nol cards and those of family members, manage profiles, allocate top-up amounts to each linked card, and activate automatic top-up through bank account linkage. They will also be able to view daily transaction statements, block cards and recover balances seamlessly.”
These features are expected to give customers greater control over their accounts and transactions. The ability to link multiple cards, manage top-ups, recover balances and monitor daily statements is aimed at improving convenience, security and transparency for users.
Expanding nol beyond public transport
As part of the project, RTA will upgrade systems, devices and smart kiosks at public transport stations to support the new payment technologies. Once implemented, customers will be able to pay public transport fares through several methods, including QR code tickets, the new generation of nol cards, bank cards and digital wallets.
The upgraded system will also extend the use of nol cards beyond public transport. RTA said customers will be able to use the new-generation nol cards for shopping across various digital channels and at retail outlets across the UAE, in a similar way to bank cards. This development is expected to position nol as a wider digital payment tool, supporting Dubai’s transition towards a cashless economy and a more connected smart city ecosystem.
nol’s growth since Dubai Metro launch
RTA launched the nol system on 9th September 2009, coinciding with the launch of Dubai Metro, to facilitate mobility for all public transport users. Since then, nol has become a central part of Dubai’s public transport payment infrastructure, supporting fare payments across multiple modes of transport.
RTA has also introduced several recent initiatives to expand the value and utility of nol cards. These include the nol Student Package, launched in collaboration with the International Student Identity Card Association, which provides dedicated discounts for students worldwide. The authority has also introduced promotional and incentive-based nol Travel cards for tourists and residents.
In addition, RTA has enabled nol card payments for soft mobility modes, including e-scooters, further supporting integration with public transport and strengthening the first- and last-mile mobility strategy. The use of nol cards to pay soft mobility fares is considered one of the pioneering applications of its kind worldwide.
With the upgrade now 72 percent complete, RTA is moving closer to delivering a more advanced payment ecosystem that supports Dubai’s ambitions in digital mobility, smart government services and cashless transactions.


























