Dubai’s DEWA launches platform in the metaverse

Dubai Electricity and Water Authority (DEWA) has launched ‘DEWAVerse’, becoming the first local government organisation to launch its platform on the metaverse to provide its services to customers and employees.

This was announced during DEWA’s Digital Transformation Steering Committee Meeting.

DEWA has been investing in metaverse technology to implement and develop its current and future projects, which contribute to stakeholder happiness, the development of business, enhancing efficiency and production and reducing costs.

Saeed Mohammed Al Tayer, MD and CEO of DEWA, said, “At DEWA, we strive to enhance our use of the Fourth Industrial Revolution technologies, including the metaverse, which is a key pillar and a new method of work in all vital sectors, to harness this technology to find new opportunities and provide innovative solutions that accelerate growth to enhance Dubai’s position regionally and globally.”

During the meeting, seven projects using metaverse technology were reviewed. These include:

• The Customer Service Centre, the first of its kind locally, enables customers to communicate with the agents to answer their inquiries and complete transactions in the virtual world.
• DEWA Workplace enables users to move around the DEWA buildings and hold meetings in the virtual world.
• DEWA Future Lab enables users to hold brainstorming sessions, discuss challenges and develop the best solutions using innovation tools in the virtual world.
• First Aid and Fire Safety introduces first aid and fire safety procedures virtually.
• MetaDrone gathers information on solar panels, fixes them and generates reports using VR.
• DEWA Onboarding allows new employees to learn about the company’s vision and mission virtually.

DEWA was one of the first government entities in Dubai to complete the smart transformation of all its services by 100 per cent in 2014.

In 2021, DEWA launched a virtual reality generation, production and distribution project for energy and water, which provides a 3D experience of 132/11 kV substations, an interactive training test and a simulation and visualisation model for several devices and equipment in the distribution network.

In 2022, DEWA launched a ‘Digital Guide and Virtual Orientation’ tour at its Innovation Centre at the Mohammed bin Rashid Al Maktoum Solar Park, using augmented reality.