Consumers are demanding experiences tailored to their preferences, behaviour and stage in the buyer journey
The RTA lab will improve both the quality and design of services from a customer’s perspective and also support its employees
Customers can avail of services such as post office box registration and collecting or sending shipments at the kiosks
DEWA has been investing in metaverse technology to implement and develop current and future projects
Huawei offer runs until September 30 at service centres in the two emirates
Four ways that retail brands can leverage the power of social media to win a new generation of consumers
ServiceNow says Covid-19 will accelerate digital transformation in customer service
Rethinking the ownership model might pave the way for improved customer service