ServiceNow new tools help businesses manage Covid-19 contact tracing, travel

Organisations are struggling to integrate employees back into the work environment where social distancing and other Covid-19 imposed restrictions still persist.

Now, IT service management firm ServiceNow has announced a new integration with Cisco DNA Spaces to enhance contact tracing with its Wi-Fi-based Proximity Reporting app. This integration will help businesses monitor returning employees at their workspaces for physical distancing measures.

The integration with Cisco DNA Spaces will allow joint customers of ServiceNow and Cisco to import location-based data into the ServiceNow Contact Tracing app and identify potential interactions with an affected employee. Proximity Reporting from Cisco DNA Spaces allows customers to better understand the extent of each interaction and potential exposure to floors and buildings across the workplace. This is based on employees’ Wi-Fi network connections to laptops or mobile devices, so case managers can take immediate and informed actions.

The new integrated solution will help to reduce workplace transmission of infectious diseases, like Covid-19, by identifying on-site employees who might have been in contact with an affected employee, the company says.

Read: Abu Dhabi updates Covid-19 testing requirements to enter emirate

The company also added updated its ServiceNow Safe Workplace suite, to help organisations manage staff travel safer.

The Employee Travel Safety app enables organisations to pre-authorise business travel for employees based on the safety of their destination. Automatic health verification before and during travel and daily contact tracing check-ins help ensure company safety guidelines are followed to help make travel safer.

“Through the power of the Now Platform, we are helping our customers navigate this uncharted territory and solve the unique challenges that arise as a result of the pandemic, so that companies and employees can feel confident and safe about returning to the workplace,” said Blake McConnell, senior vice president of Employee Workflow Products at ServiceNow.