LEAP 2024

LEAP 2024: AWS, IBM, Dell and other tech firms commit massive $11.9bn in investments

The announcement underscores Saudi Arabia’s position as a growing tech powerhouse in the region


ServiceNow raises sales forecast, bets on boost from AI

For the current period ending in September, subscription revenue will be about $2.19bn

economic volatility

Here are three ways to ride economic volatility to triumph

While not easy, riding the moment to triumph is possible

Digital accessibility

Digital accessibility: Making sure technology works for everyone

Accessibility needs to be integrated into all induction training, carefully tailored to the new employee’s role, whether it be design, development or programme management

ServiceNow appoints country managers for UAE, Saudi

The digital workflow company eyes UAE and Saudi Arabia markets, selecting leaders with proven records in strategy, growth and team building


Here are the six steps to a customer-centric culture

Employees at customer-centric organisations have higher work satisfaction and perform better, reveals study

The business ‘control tower’ – how to make the right moves in 2022

Businesses, with their control tower, will be better equipped to evaluate this new world

Women in tech: ServiceNow’s Cathy Mauzaize

Flexible working is so important, when a female needs to embrace a family and a career, says Cathy Mauzaize, VP and general manager, EMEA South, ServiceNow

Big Data

Faces to watch: Digital transformation leaders in MEA

We profile key corporate executives across the regional digital transformation space

Mark Ackerman, Area Lead – Middle East & Africa, ServiceNow - 1[2] copy

Five Gen Z priorities that will shape the future of work

Gen Z remote workers have strong attitudes when it comes to physical and mental health, and they expect employers to appoint leaders that put these issues front and centre

Why financial institutions must leverage technology to align with the ‘new normal’

Organisations that accelerate their digital strategies are likely to be the businesses that will see an effective economic ‘bounceback’

Covid-19 unleashes wave of innovation and investments: study

Digital workflows set to define the way business gets done in the 21st century

ServiceNow new tools help businesses manage Covid-19 contact tracing, travel

Integration with Cisco DNA helps monitor employees across the workplace

Only 25% of EMEA businesses have digitised their customer service delivery: study

ServiceNow says Covid-19 will accelerate digital transformation in customer service

ServiceNow partners with Uber for employee return-to-work safety

ServiceNow Safe Workplace suite includes apps for contact tracing and health screening

Make experiences the starting point of your organisation strategy

Fear of the unknown holding back business process transformation in many organisations

Video: How can regional companies ensure smooth workflows during remote working?

To optimise efficiencies when implementing remote working, organisations must adopt new technology solutions, says Mark Ackerman, senior director – Middle East and Africa at ServiceNow