UAE levies new rules on mobile app store purchases

UAE’s Telecommunications Regulatory Authority (TRA) has instructed the discontinuation of app purchases using consumers’ mobile numbers.

The move has been implemented November 1 onwards, and is in collaboration with UAE’s telecom providers Etisalat and du. This is part of TRA’s campaign to protect consumers in the country and prevent surprise charges in their monthly bills.  

“As of November 1, 2019 purchases from mobile application stores will not be processed through the mobile number” – a post on TRA’s official Instagram account read.

Alternatively, customers can set a cap on the value of purchases from app stores by informing their service provider.

 

View this post on Instagram

 

Important Announcement As of November 1, 2019 Purchases from mobile application stores will not be processed through the mobile number . The purchase will only be activated if the customer sets a limit on the value of purchases from the app stores by communicating with the service provider @etisalat @du

A post shared by هيئة تنظيم الاتصالات.الامارات (@theuaetra) on Nov 1, 2019 at 11:38am PDT