Avaya to highlight the capabilities of its OneCloud platform at Gitex Global

The company will show how organisations can harness cloud innovation to improve business resilience amidst today’s challenges


Uniphore acquires AI-powered knowledge automation platform Colabo

With Colabo’s solution integrated with Uniphore’s platform, enterprises will be able to use AI to extract knowledge entities from structured and unstructured data

Ravi Saraogi is the co-founder and president – APAC at Uniphore

Here’s how AI can catalyse monetisation of modern-day contact centre

AI isn’t just about chatbots, but about analysing the data businesses have, including voice

Artificial Intelligence

Majority of UAE consumers open to using AI to enhance video conversations

With 56 per cent of people in the UAE now spending ‘significantly more time’ on video calls, many see AI as a means to better engage with others, and multitask more surreptitiously