Amazon Rufus

Amazon launches AI chatbot Rufus: 5 ways to use it to shop better

The chatbot was launched in beta version to a small subset of customers in Amazon’s mobile app in the US and will be rolled out across the country in the coming weeks

Tako TikTok

TikTok is testing an AI chatbot named Tako

The Tako test is currently available to a small number of employees, according to Daniel Buchuk, an analyst at Watchful


UAE launches AI-powered chatbot ‘U-Ask’ for streamlined government services

Users can retrieve essential details regarding service requirements, tailored information based on their preferences


Chatbots: The key to delivering everything, everywhere, all at once

AI-powered chatbots have an exceptional track record of enhancing customer interactions, and that record includes measurable and attributable increases to revenue


Meta to form AI product team to keep up with chatbot competition

The company is trying to use the technology with text-like chats in Meta’s messaging apps WhatsApp and Messenger


Human-machine partnerships are key to the future of customer experience

From diagnosing diseases to understanding human preferences and providing new customer insights, the human-machine partnership is evolving

Top five digital marketing trends for 2021

A look at the priorities that will potentially drive global marketing strategies post Covid