From paper to platform: Sharjah rolls out end-to-end digital rental services

Image credit: WAM/Website

Sharjah Digital Department, in collaboration with Sharjah Municipality, has launched a revamped package of rental services on the Aqari platform, under the umbrella of the Digital Sharjah Platform. The strategic rollout establishes a unified and integrated real estate ecosystem, positioning Aqari as the central digital destination for all rental-related transactions in the emirate.

The move marks a major transition from traditional, paper-based procedures to a sustainable, fully digital model aligned with Sharjah Government directives and the UAE’s national vision to embed advanced technologies across public services, a WAM report said.

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By standardising rental procedures across all municipalities, the initiative reinforces transparency and simplifies the customer journey for investors, business owners, and residents alike. The new setup is designed to streamline workflow, ensure accuracy of data, and strengthen efficiency across all real estate transactions, delivering the benefits of digital integration at scale.

Standardised processes to enhance transparency

The Aqari platform now offers an expanded suite of services encompassing all types of lease contracts, multiple payment options, and personalised dashboards for every user. Customers can access services through UAE Pass and instantly view property and contract details. Through direct integration with the Sharjah Electricity, Water and Gas Authority and other relevant entities, moving in and out of properties is now fully digitised, enabling a seamless, round-the-clock experience.

The enhanced system represents a significant leap in automation and service delivery. Lease contracts can now be completed through simplified digital steps, from registration to instant issuance. With 95 per cent of processes fully automated and minimal human intervention, overall processing time has been sharply reduced compared to the previous system. Users benefit from faster, more transparent, and cost-efficient services.

Leadership highlights digital transformation momentum

Sheikh Saud bin Sultan Al Qasimi, director-general of Sharjah Digital Department and chairman of the Committee for the Integrated Real Estate Services Platform Project Aqari, affirmed that the launch of the enhanced rental services package reflects Sharjah’s commitment to strengthening government efficiency and deploying innovative solutions that improve the experience of individuals, businesses, and society.

He stated: “At Sharjah Digital Department, we are dedicated to building advanced infrastructure and delivering sustainable, proactive solutions that empower government partners across the emirate to achieve full digital integration. This enables the delivery of automated services with tangible impact, both now and into the future.”

Sheikh Saud added that the launch marks a new phase in Sharjah’s digital transformation, one that moves beyond automation toward true digital integration with measurable economic impact.

Transitioning from traditional processes to a fully integrated model, he noted, supports the vision of creating a human-centred digital system that drives Sharjah’s competitiveness regionally and globally.

Obaid Saeed Al Tunaiji, director-general of Sharjah Municipality, emphasised that digital transformation is now a cornerstone of service delivery, especially amid the emirate’s rapid urban and demographic growth. He said the partnership with Sharjah Digital Department has streamlined procedures, delivered more effective customer solutions, and maximised the value of services provided to the public.