RTA automates issuance of supplementary information sign permits

Dubai’s Roads and Transport Authority (RTA) has automated the issuance of supplementary information sign permits, as part of the authority’s ongoing digital transformation drive that is aimed at providing convenient and smart services.

The transport authority said service requesters can log on to its website and submit applications for supplementary information sign permits.

The system is now integrated with various other systems, including the financial and electronic mapping systems as well as the company licencing systems of the Dubai Chamber of Commerce.

The regulator issues permits enabling the installation of supplementary signs at specific locations.

The permits, which are now accessible online, are granted to entities such as health and emergency facilities, transportation hubs, public places, and major tourist destinations if they meet the stipulated conditions.

The design, installation, maintenance, and removal of supplementary information signs must comply with the standards, and the legal and technical specifications outlined in the Executive Council’s Resolution and RTA’s Traffic Control Means Manual.

RTA accelerates digitalisation

RTA’s traffic control manual enhances operational efficiency, reduces paper use, and streamlines procedures for all customers.

The system underscores the authority’s commitment to elevating service standards and complying with the best practices to maximise customer satisfaction.

It aligns with the road and transport regulator’s strategic objective of enhancing competitiveness and making people happier.

The automation of the system enables customers to apply for and obtain permits via RTA’s website, eliminating the need for paper-based documentation.

The service operates round-the-clock, providing customers with the flexibility to access it at their convenience, without visiting service centres.

Once the automated payment is completed, the permit is electronically issued.

The system sends notifications to customers via their mobile phones and e-mails to keep them updated on the status of their applications. This new service enables users to renew, cancel, or inquire about the status of their permit.

The designing, manufacturing, installation, maintenance, and removal of supplementary signs must be overseen by RTA’s approved or appointed contractor, who has to provide the authority with installation plans after conducting field studies of locations where the signs will be positioned.

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