Revealed: Winners of the Business Traveller Middle East 2020 Awards

The winners of Business Traveller Middle East 2020 Awards, one of the region’s most prestigious travel industry awards programmes, have been revealed today.

More than 250 participants logged onto Zoom and Facebook Live to find out who had been crowned the best of the best, with the awards ceremony staged online for the first time in its 18-year history.

Showcasing companies at the forefront of business travel and services, the popular awards programme, which was launched in 2002, recognises top-level executives for their hard work and acknowledges organisations that are leaders in delivering products and services for the frequent travelling executive.

Emirates wins four awards at the Business Traveller Middle East Awards 2020 including Best Airline Worldwide, Airline with the Best First Class, Airline with Best Cabin Crew and Best Airport Lounge in the Middle East. https://t.co/sV3BTKmzYB #FlyEmiratesFlyBetter @btmideast pic.twitter.com/ksFQ8OAfhH

— Emirates Airline (@emirates) October 21, 2020

Results are based purely on reader votes, with voting for this year’s awards conducted online between February and September, supported by vote processing partner Jacobsons Direct.

This year’s programme recognised industry-leading airports, hotels, airlines and other travel services across 35 categories, with the full results listed below. Every winner will now be couriered their trophy to mark their achievement.

Emirates was once again a major winner, scooping four awards in total including another consecutive win for Best Airline Worldwide. The Dubai carrier was also awarded Airline with the Best Cabin Crew, Best First Class and Best Airport Lounge, while Qatar Airways picked up the Best Business Class award this year.

Singapore Airlines won Best Premium Economy Class and also Best Asian Airline serving the Middle East and UAE flag carrier Etihad Airways picked up the prize for Best Economy Class and Best Frequent-Flyer Programme.

This year, German airline Lufthansa won the award for Best European Airline serving the Middle East. Best Regional Airline went to Turkish Airlines, while flydubai won Best Low-Cost Airline.

Dubai International Airport was crowned Best Airport in the Middle East and Best Airport for Duty Free Shopping, while Singapore Changi Airport was once again voted Best Airport in the World.

Avis also retained its Best Car Rental Company in the region title with another win in this category for 2020.

The honour of Best Business Hotel Brand in the World went to InterContinental, marking its third consecutive year at the top, while Rotana held on to the title of Best Business Hotel Brand in the Middle East. Four Seasons Hotel Dubai International Financial Centre took home the award for Overall Best Business Hotel in the region, its second award of the proceedings having also collected Best Business Hotel in Dubai. The award for Best New Business Hotel in the Middle East this year was taken by Hilton Riyadh Hotel & Residences, which also picked up Best Business Hotel in Riyadh.

Best Budget Hotel Brand was awarded to Rove Hotels and The Ascott Limited remained undefeated in the category of Best Serviced Apartments Brand in the Middle East, having held the title since 2018. Meanwhile, the Best Hotel Loyalty Programme in the Middle East went again to Marriott Bonvoy.

We’d like to take this opportunity to thank our readers and sponsors, Masar Printing Press, Bric’s Milano, Zero Halliburton, Blacklane and Jacobsons Direct Marketing Services for supporting the Business Travel Middle East Awards in what has been one of the most challenging years in modern history and to congratulate our winners, as well as those shortlisted, for their hard work and dedication to the travel and tourism sector.

The complete list of winners are as follows:

Airline with the Best Cabin Crew

Emirates

 

Airline with the Best Economy Class

Etihad Airways

 

Airline with the Best Premium Economy Class

Singapore Airlines

 

Airline with the Best Business Class

Qatar Airways

 

Airline with the Best First Class

Emirates

 

Airline with the Best Frequent-Flyer Programme

Etihad Airways (Etihad Guest)

 

Best Regional Airline serving the Middle East

Turkish Airlines

 

Best Asian Airline serving the Middle East

Singapore Airlines

 

Best European Airline serving the Middle East

Lufthansa

 

Best Low-Cost Airline serving the Middle East

flydubai

 

Best Airline Worldwide

Emirates

 

Best Airport in the Middle East

Dubai International Airport

 

Best Airport for Duty Free Shopping

Dubai International Airport

 

Best Airport Lounge in the Middle East

Emirates First Class Lounge at Dubai International Airport

 

Best Airport in the World

Singapore Changi Airport

 

Best Car Rental Company in the Middle East

Avis

 

Best New Business Hotel in the Middle East

Hilton Riyadh Hotel & Residences

 

Best Business Hotel in Dubai

Four Seasons Hotel Dubai International Financial Centre

 

Best Business Hotel in Abu Dhabi

Fairmont Bab Al Bahr

 

Best Hotel in Sharjah and the Northern Emirates

Sheraton Sharjah Beach Resort & Spa

 

Best Business Hotel in Amman

InterContinental Amman (Jordan)

 

Best Business Hotel in Beirut

InterContinental Phoenicia Beirut

 

Best Business Hotel in Cairo

InterContinental Cairo CityStars

 

Best Business Hotel in Doha

The St. Regis Doha

 

Best Business Hotel in Kuwait

Hyatt Regency Al Kout Mall

 

Best Business Hotel in Bahrain

Le Méridien City Centre Bahrain

 

Best Business Hotel in Muscat

InterContinental Muscat

 

Best Business Hotel in Riyadh

Hilton Riyadh Hotel & Residences

 

Best Business Hotel in Jeddah

InterContinental Jeddah

 

Best Business Hotel in Istanbul

Radisson Blu Hotel Vadistanbul

 

Overall Best Business Hotel in the Middle East

Four Seasons Hotel Dubai International Financial Centre

 

Best Budget Hotel Brand in the Middle East

Rove Hotels

 

Best Serviced Apartments Brand in the Middle East

The Ascott Limited

 

Best Hotel Loyalty Programme in the Middle East

Marriott Bonvoy

 

Best Hotel Brand in the Middle East

Rotana

 

Best Hotel Brand Worldwide

InterContinental