Motorists in Dubai can now report minor traffic accidents at ENOC stations

Motorists in Dubai can now report minor traffic incidents at participating ENOC service stations.

This is part of the third phase of the ‘On-The-GO’ initiative, launched by the General Command of Dubai Police, in cooperation with ENOC, official news agency WAM reported.

During the third phase, 100 ENOC service stations joined the initiative bringing the total number of participating stations to 112, while 250 ENOC employees among the stations’ supervisors were trained to assist motorists in reporting minor accidents.

The initiative reflects Dubai Police’s keenness to reduce the waiting-time of customers to issue a traffic accident report, Major General Khalil Ibrahim Al Mansouri, assistant commander-in-chief of criminal investigation affairs at Dubai Police, said.

“It also assists police patrols to maintain the flow of the traffic, as well as strengthen Dubai Police’s partnership and cooperation with private sectors,” he added.

Saif Humaid Al Falasi, Group CEO at ENOC, said: “ENOC’s strategy is focused around servicing all segments of the society and building unique and strong ties with public and private institutions, as advised by our wise leadership. We are pleased to further strengthen our partnership with Dubai Police through making ‘On-The-Go’ service available for as many road users as possible and facilitating the process of minor traffic accidents’ reporting for both individuals and the police authorities.”

Brigadier Saeed Hamad bin Sulaiman, director of Al Rashidiya Police Station, stressed that the initiative complements Dubai Police smart app via which motorists can also report minor accidents within three minutes. “We take into account customers who do not own smart devices and others who prefer to issue the report from the police stations directly,” Brig. Sulaiman said.

“The concept saw the light in 2015 when we noticed that 82 per cent of received reports were about minor traffic accidents, and motorists would wait for 20 to 25 minutes until the police patrol reaches the accident site. Moreover, reporting accidents can take another 24 minutes, resulting in traffic jams and unnecessary change in traffic flows,” he added.

“With 250 ENOC employees who are trained to register minor traffic accidents reports, the initiative’s first phase had started with only 18 ENOC employees who were later joined by 40 more to assist motorists during the second phase,” he explained.

Launched in 2015, the initiative aims at enabling motorists to report minor accidents at ENOC’s service stations instead of going to the police station where they may have to wait in long queues to report an accident.