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Message from the top: Salvador Anglada, group chief business ofﬁcer, Etisalat

As companies across the GCC tackle the challenges posed by the Covid-19 pandemic, regional business leaders reveal insights on what their organisations are doing and offer advice on how to deal with the current crisis

by Salvador Anglada

May 4, 2020

Etisalat’s primary goal is to keep our customers, employees, and society fully connected now more than ever before, which is why we are entirely devoted to supporting businesses and the wider community during this pandemic period.

We have taken all the necessary steps to ensure that our network, services and teams are well-equipped to support our customers. With Etisalat managing and hosting critical service infrastructure in the country, our technical, ﬁeld and operational teams are working 24/7 to monitor and optimise the network for both consumers and businesses.

The health and safety of our employees remains one of our top priorities and therefore we are taking advantage of our digital capabilities and collaboration tools to endorse working from home. Our goal is to protect the health of our employees while ensuring continuity of our services.

Etisalat is also diligently working to fulﬁl requests for network capacity upgrades and meeting the demand surge for cloud collaboration and cyber-security solutions to support our customers’ business continuity.

Our virtual meeting service, CloudTalk, is enabling organisations to work remotely by utilising a secure collaboration platform. Aligned with the ‘Stay-at-Home’ initiative, Etisalat has in place smart services that offer virtual assistance and automated self-support to customers through our business mobile apps and portals.

Furthermore, to support e-learning, free mobile data was made available – in coordination with the Ministry of Education and Telecommunications Regulatory Authority – to over 12,000 selected students without internet at home.

Additionally, Etisalat has offered free browsing of over 800 websites related to education, health, and safety, along with providing access to several applications and platforms for remote learning, to over 10 million of its subscribers.

Etisalat is committed to the UAE and we will continue to play a critical role in delivering our services.