LG’s video conferencing platform delivers real-time cloud-based telemedicine solution

LG electronics’ video conferencing platform is being integrated with the new ezOntheCall telemedicine service to provide medical professionals with an advanced tool for remote delivery of outpatient support. ezOntheCall uses advanced cloud computing technology to provide real-time access to medical records and clinical test results stored in hospital information systems (HIS), allowing healthcare professionals to quickly and easily retrieve the most up-to-date information on patients for sharing over video calls.

LG collaborated with ezCaretech, a healthcare technology company, to build the telemedicine solution, modifying its video conferencing platform to provide a consistent user experience. The solution, which combines LG’s WebRTC-based video conferencing platform with ezCaretech’s EMR-based telemedicine application, allows medical center and hospital personnel to manage administrative operations and update pertinent data while talking with patients remotely.

ezOntheCall also covers outpatient services with a portal that allows patients to conveniently book follow-up appointments or consultations as well as get prescriptions refilled without having to visit their healthcare providers in person.

The platform is designed to meet the growing demand of the healthcare sector for effective tools for non-face-to-face diagnosis and medical consultation. The platform also works seamlessly within PC web browsers, mobile devices and Internet of Things (IoT), allowing direct peer-to-peer communication without the need for additional plugins or apps.

Selected by Saudi Arabia’s Ministry of National Guard – Health Affairs (MNGHA), LG’s solution is being implemented in six major hospitals throughout Saudi Arabia, including King Abdulaziz Medical City in Riyadh and approximately 70 primary healthcare centres, starting this month. Following this initial rollout, the solution will be available in the United States and other key markets later this year.

“Technologies are expected to increasingly assist doctors to make faster and more accurate diagnoses. Preventive medicine will have an accentuated focus as well. Future technologies will encourage proactive digital engagement with high-risk patients, allowing doctors to actively initiate telemedicine follow ups, increase treatment adherence and improve the management of chronic diseases,” said Dr Fatih Mehmet Gul, CEO, Fakeeh University Hospital to Gulf Business earlier this year.

Read: Explainer: How Covid-19 has impacted the GCC’s healthcare sector

Also read: Four trends that will shape the future of healthcare in the Middle East