Oracle NetSuite, announced the launch of NetSuite Next, its next-generation enterprise resource planning platform, for the UAE market.
The platform is built to streamline operations, enhance decision-making, and automate complex tasks through practical AI capabilities, including embedded conversational intelligence, agentic workflows, and natural language search.
“NetSuite Next is designed to transform how AI works for business and will provide a collaborative, insightful, adaptive, and AI-centric user experience for customers in the UAE,” said Nicky Tozer, SVP, Europe, Middle East and Africa (EMEA), Oracle NetSuite. “With the latest AI innovations built in, NetSuite Next delivers powerful insights and the ability to autonomously handle both repetitive and complex tasks. By grounding each insight and action in data, which in turn are governed by a user’s existing roles, permissions, and policies, NetSuite Next will enable customers in the UAE to intuitively engage with AI and achieve immediate value.”
A smarter, more intuitive user experience
At the core of NetSuite Next is Ask Oracle, a natural language assistant that allows users to search, navigate, analyse, and act across the entire NetSuite dataset using their own words. The tool delivers context-aware answers, visualisations, interactive content, and reasoning that explain the “how” and “why” behind every response. Ask Oracle works across customizations and extensions built on the SuiteCloud Platform, including partner applications in the SuiteCloud Developer Network, providing seamless contextual insight across the suite.
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Customers can switch to NetSuite Next with a single click, without migrating or disrupting existing customizations. Powered by Oracle Cloud Infrastructure (OCI), NetSuite Next combines a unified data model with explainable, auditable AI and the modern Redwood Design System. This ensures every insight and action is trustworthy, helps identify opportunities and risks proactively, and allows users to retain full control over operations.
Key features of NetSuite next
NetSuite Next introduces several AI-driven tools designed to improve efficiency and insight:
- AI canvas: A collaborative workspace where users can analyze data, brainstorm solutions, and trigger agentic workflows visually.
- Narrative summaries and insights: Automated explanations in record forms, reports, and pages surface correlations and trends, enabling users to detect opportunities and risks before they escalate.
- Agentic workflows: AI-driven workflows help automate complex tasks such as payment proposals, vendor selection, reconciliations, and supply chain operations. Users can approve key decisions or let agents act autonomously.
- Document and knowledge integration: Large language models extract and validate information from invoices, contracts, PDFs, manuals, and more, turning isolated documents into actionable workflows.
Expanding AI capabilities across the suite
Oracle NetSuite has also enhanced several products to accelerate business processes, drive revenue, and support compliance in the UAE:
- NetSuite AI Connector Service: Connects NetSuite securely with external AI assistants and agent platforms. Users can select models, define accessible data, and govern model interactions.
- NetSuite Exception Management: Detects and manages finance and operational exceptions automatically, helping organisations resolve issues before period close.
- NetSuite E-Invoicing: Enables creation and sharing of electronic invoices with UAE tax authorities, supporting compliance with the UAE Federal Tax Authority’s mandate. Pilot phase starts July 1, 2026, with full rollout on January 1, 2027.
- NetSuite Subscription Metrics: Provides a single view across financial and operational performance for subscription-based businesses. Includes AI-driven insights, SaaS metrics, and visualisations.
Availability: NetSuite Next will roll out within 12 months in English in the UAE, while the AI Connector Service, Exception Management, and Subscription Metrics are already available. E-Invoicing updates align with evolving tax mandates.
Bringing actionable insights to businesses
“Users continuously want more from your business. When they spot something that needs attention, they don’t just flag it, they analyse and propose solutions,” said James Chisham, VP, Product Management, Oracle NetSuite.
He added, “The power is in your hands. Every solution is designed to give you more control, and now we’re taking it further. We want to make sure you can build your own intelligent solutions with AI, which is why we’re introducing Smart Agents. These agents can be customised directly on the Oracle Cloud Platform to work alongside your teams, manage complex workflows, and adapt to evolving policies, all within a single suite environment.”
Designed for speed, simplicity, and smart workflows
The platform is built using the Oracle Redwood Design System, ensuring speed, simplicity, and consistency. Record lists and forms feature smart filters, search, and infinite scrolling, making transactions faster and more intuitive. Reports have been redesigned for clarity, while user-friendly features like Dark Mode enhance the day-to-day experience.
NetSuite Next’s AI is purpose-driven, delivering real value in three key ways:
- Automation – Eliminates repetitive, time-consuming tasks.
- Insight – Surfaces actionable information.
- Agility – Helps businesses adapt as they grow.
Advanced pricing AI allows dynamic rule-setting for costs, promotions, and customer segments. In service management, AI agents schedule technicians more efficiently and optimize workflows in real time.
Enterprise performance management gets smarter
AI in enterprise performance management now analyses, reconciles, plans, and explains processes with greater efficiency, boosting transparency while reducing manual effort:
- Prediction explanation assistant: Details how forecasts are generated to build trust and improve precision.
- Profitability and cost management agent: Automates cost allocation with a Model Builder System and Allocation Trace System, explaining allocation flows in natural language.
- AI-powered account reconciliation: Includes a proactive assistant, an AI Matching System, and automated Flux Analysis for general ledger balances.
“Confidence in insights drives business success,” said Chisham.
Analytics Warehouse: Visual, interactive insights
With Analytics Warehouse Visualisations powered by Oracle Analytics Cloud, users can transform data into dynamic, interactive summaries. Drill-downs, filters, and real-time AI interaction make it ideal for CFOs and executives preparing financial reports.
“Automation helps us move faster. Insight helps us make better decisions. But agility ensures we keep up with change,” said Chisham.
Connecting AI tools with agility
NetSuite Next’s AI Connector Service, built on the Model Context Protocol, allows multiple AI assistants to interact with NetSuite securely and in a governed way. This ensures businesses are not locked into a single vendor or model.
On invoicing, NetSuite is fully prepared for the UAE’s digital transformation and upcoming e-invoicing mandate. Companies participating in the July 2026 pilot will receive full support, with the January 2027 rollout ensuring seamless tax and compliance management.
Oracle NetSuite Next brings actionable AI, automation, and real-time insights to UAE businesses, allowing organisations to make decisions faster, reduce manual work, and adapt to evolving needs. With tools like Ask Oracle, Smart Agents, and AI-driven workflows, NetSuite Next promises a smarter, more intuitive ERP experience, transforming the way businesses operate in the region.