Dubai’s new ‘Click & Travel’ can process immigration checks in 12-15 seconds
The new mobile service allows passport officers to complete entry and departure procedures from a passenger’s location inside Dubai airports
08 September, 2026
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Dubai has launched a mobile immigration service that lets passport control officers complete entry and departure procedures at a passenger’s location inside airport terminals during peak periods and emergencies.
The General Directorate of Identity and Foreigners Affairs – Dubai (GDRFA Dubai) said its “Click & Travel” service uses mobile devices integrated with its systems and databases alongside biometric verification technology to verify passengers and complete transactions in approximately 12 to 15 seconds.
GDRFA described Click & Travel as the world’s first mobile service designed to complete airport entry and departure procedures during peak periods and emergencies.
Click & Travel mobile service at departure and arrivals: What it entails
The service removes the need for passengers to reach a fixed passport control service point when it is deployed, allowing immigration officers to reach travellers inside the terminal and complete the required procedures at their location.
GDRFA said approximately 31,373 transactions had been completed through the service between the start of pilot operations in May and August 31 this year.
At departure, Click & Travel is available to all passengers, including UAE citizens, residents and visitors.
For arriving passengers, the first phase covers UAE citizens and residents. GDRFA said the service would be expanded gradually in accordance with approved plans and operational requirements.

Deployed during periods of high passenger traffic
The authority said the mobile system could be deployed when needed and during periods of increased passenger traffic and operational pressure, giving airport teams greater flexibility in managing passenger movements and allocating resources according to operational requirements.
“We place people at the heart of the development process and harness advanced technologies to create an easier and more efficient travel experience,” said Lieutenant General Mohammed Ahmed Al Marri, DG of GDRFA Dubai.
“With ‘Click & Travel,’ instead of passengers having to look for the service, the service comes to them, enabling passport control officers to complete their procedures at their location quickly, securely and flexibly.”
Al Marri said completing more than 31,000 transactions reflected the service’s readiness and ability to operate efficiently within the airport environment.
Major General Talal Ahmed Al Shanqiti, assistant DG for Air Ports at GDRFA Dubai, said the service was designed to increase operational flexibility, reduce waiting points and improve passenger flows while maintaining security and efficiency.
GDRFA said it is continuing to develop Click & Travel and exploring expanding the mobile system beyond entry and departure procedures to other services associated with the passenger journey, subject to approved operational and security requirements.
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