Uber now has a dedicated passenger lounge at DXB Terminal 3
The lounge is fully air-conditioned and equipped with high-efficiency air purifiers. It also includes seating with dedicated luggage space, high chairs and elevated tables, as well as charging hubs
18 August, 2026
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Uber and Dubai Airports have opened a dedicated passenger waiting lounge at Dubai International Airport’s Terminal 3 to improve ride-hailing pickups and reduce congestion outside the terminal.
The custom-built facility is located directly at the primary Uber and Careem Rides pickup area and provides arriving passengers with a climate-controlled space while they wait for their vehicles.
The initiative, supported by the Dubai Civility Committee, is designed to streamline passenger flows and reduce curbside congestion at the airport.
The lounge is fully air-conditioned and equipped with high-efficiency air purifiers. It also includes seating with dedicated luggage space, high chairs and elevated tables, as well as charging hubs offering high-speed USB-C, USB-A and standard electrical sockets.
A designated queuing system has been introduced for UberX and Careem Comfort passengers, using PIN dispatch to streamline vehicle allocation and waiting times.
“At Uber, our goal is to eliminate travel friction and make every step of the journey as effortless as possible,” said Tala Nsouli, GM at Uber UAE.
“Working closely with Dubai Airports and with the support of the Dubai Civility Committee, we are proud to launch this state-of-the-art lounge at Terminal 3 for Uber and Careem Rides users. It provides riders with a modern, fully equipped environment to relax and recharge before stepping into their ride.”
Improving the DXB arrival experience
Passengers enter the lounge through a dedicated entrance at the pickup area, where signage directs UberX and Careem Comfort customers to the start of the queue. Instruction boards outline the queuing process and guide passengers from the lounge to their vehicles.
Majed Al Joker, COO of Dubai Airports, said: “For millions of travellers, the journey begins the moment they arrive in Dubai, and we want that first welcome to feel effortless, reassuring and unmistakably Dubai. By working in close collaboration with our partners, we’re creating a smoother, more seamless experience beyond the terminal doors, helping guests move with greater ease and comfort through one of the world’s busiest international airports.
“This initiative is a powerful example of what we can deliver together: an arrival that is welcoming, well organised and worthy of Dubai.”
The opening of the Terminal 3 lounge marks the first phase of a broader effort to improve airport ground transport in Dubai, with further passenger-focused features planned for the coming weeks.





















