Dubai’s Roads and Transport Authority (RTA) is accelerating the expansion of its digital ecosystem and artificial intelligence capabilities as part of broader efforts to reinforce Dubai’s position as one of the world’s leading smart cities.
Mattar Al Tayer, director-general and chairman of the Board of Executive Directors of the RTA, said the authority continues to invest heavily in advanced technologies to improve operational efficiency, strengthen service reliability and support Dubai’s long-term digital transformation ambitions.
According to a WAM report, the latest efforts are aimed at enhancing smart mobility services while ensuring the readiness and resilience of the authority’s technical systems and infrastructure.
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Al Tayer said investment in modern digital infrastructure remains central to improving service sustainability, enhancing quality of life and delivering a seamless customer experience across Dubai’s transport ecosystem.
Focus on advanced digital infrastructure
The remarks were made during Al Tayer’s visit to the Technology Operation Control Centre (TOCC), an integrated hub responsible for managing and monitoring RTA’s technical services and digital systems around the clock.
The centre plays a critical role in ensuring uninterrupted business operations through a unified framework that combines continuous monitoring, technical support and digital infrastructure management in line with international standards for quality, availability and operational readiness.
“Digital transformation has become an integrated ecosystem driven by intelligent data analysis, proactive anticipation of operational challenges, and improved response and decision-making efficiency,” Al Tayer said.
He added, “This ensures business continuity and strengthens operational resilience across RTA’s sectors and services. RTA continues to develop advanced technology infrastructure that supports Dubai’s direction towards building a smart, sustainable city that uses modern technologies and artificial intelligence to manage services and infrastructure.”
During the visit, Al Tayer reviewed the centre’s operational mechanisms, including systems used to monitor digital infrastructure, applications and databases. Officials also showcased smart solutions designed to enhance operational efficiency, cybersecurity and system readiness while maintaining uninterrupted 24/7 services.
Smart monitoring and technical support
The TOCC includes several specialised operational units aimed at supporting RTA’s growing digital requirements.
Among them is the IT Support Centre, which provides continuous technical support to maintain service continuity, as well as the Operations Monitoring Centre, which proactively tracks system performance and identifies operational issues before they escalate.
Specialised technical teams are also tasked with managing system operations and ensuring the smooth integration of technology infrastructure across RTA services.
The authority said the centre operates through an integrated model that enables secure and reliable management of applications, databases and infrastructure while ensuring complete operational integration.
The model is designed to strengthen the sustainability of digital services, improve responsiveness to operational demands and expand the use of artificial intelligence and smart technologies across technical operations.
Tier III classification achieved
RTA said the facility is backed by advanced technological infrastructure capable of operating and monitoring more than 200 server-hosting units across data centres.
The centre also processes over 500 technical support requests daily through a continuous operations and monitoring framework designed to improve system reliability and support uninterrupted business continuity.
As part of broader modernisation efforts, the centre recently underwent comprehensive upgrades aimed at enhancing the efficiency of its facilities and operational environment in line with international best practices for data centre management.
These upgrades ultimately helped the facility secure the internationally recognised Tier III classification, a major benchmark used to assess data centre readiness, reliability and service continuity.
The achievement underscores RTA’s ongoing focus on strengthening Dubai’s digital infrastructure as the emirate continues to expand the use of smart technologies and AI-driven systems across public services and urban mobility networks.