Closing the distance: how Mayo Clinic is bringing world-class care within reach of Saudi patients
Mayo Clinic’s Dr Omar Ghanem explains how the new Riyadh office aims to simplify the journey for Saudis seeking highly specialised care abroad
02 September, 2026
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For decades, patients from Saudi Arabia with rare or complex conditions have made the long journey to Mayo Clinic’s US campuses in search of highly specialised care. Now the American non-profit, the largest integrated medical group practice in the world, is trying to make that journey simpler, with a new patient information office in Riyadh.
The office is not a hospital and will not provide treatment; instead, it acts as a trusted local point of contact, helping patients and families navigate everything around care, from appointments and medical records to travel, lodging, billing and follow-up once they return home.
Here, Dr Omar Ghanem — Mayo Clinic‘s medical director for the Middle East and chair of the Division of Metabolic and Abdominal Wall Reconstructive Surgery in Rochester — talks to Gulf Business about the thinking behind the office, how it complements rather than replaces local care, and where it fits within Saudi Arabia’s Vision 2030 healthcare transformation.
What prompted Mayo Clinic to establish a Patient Information Office in Saudi Arabia, and what gap in the country’s healthcare system is it intended to address?
Mayo Clinic has cared for patients from Saudi Arabia for decades, many of whom travel to Mayo Clinic for highly specialised care. Establishing a representative office in Riyadh reflects Mayo Clinic’s ongoing commitment to helping patients with complex medical conditions access the care they need more easily.
Healthcare systems around the world occasionally encounter patients with complex, undiagnosed or rare conditions who may seek highly specialised expertise available at centres such as Mayo Clinic. Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We specialise in complex cases.
The Riyadh office serves as a trusted local point of contact, helping patients and families navigate the process of accessing Mayo Clinic’s expertise and services. The office staff supports patients before they travel and helps simplify what can often be a complex international healthcare journey, allowing patients and families to focus on what matters most: their health and recovery.
What services will the office provide, and how will Saudi patients be assessed, referred and supported before, during and after treatment at Mayo Clinic?
The Riyadh office is not a clinical facility, and it does not provide medical care. Its role is to support patients and their families, referring physicians and others interested in accessing Mayo Clinic.
The office staff helps patients understand how to request an appointment, gather medical records, coordinate scheduling, and obtain assistance with travel, lodging, billing and insurance questions. They also provide guidance throughout the process so that patients and families know what to expect before arriving at a Mayo Clinic campus. The office staff can also help patients follow up on previous visits to Mayo Clinic and coordinate future visits. Patients can make appointments at Mayo Clinic in Rochester, Minnesota; Phoenix and Scottsdale, Arizona; Jacksonville, Florida; and Mayo Clinic Healthcare in London.
Once patients arrive at Mayo Clinic, they benefit from our integrated, team-based approach to care. Care teams, including physicians and specialists from multiple disciplines, work together to review each case and develop a coordinated treatment plan centred on the patient. This collaborative model allows us to efficiently evaluate even the most complex conditions and deliver comprehensive, personalised care.
Throughout the entire journey, our guiding principle remains the same: the needs of the patient come first. Mayo Clinic is a destination for patients from around the world who are seeking hope and healing.
Will the office work with Saudi hospitals, government entities and healthcare professionals, and how does the initiative support the kingdom’s healthcare transformation under Vision 2030?
One of Mayo Clinic’s greatest strengths is collaboration. The Riyadh office provides opportunities to strengthen relationships with physicians, healthcare organisations and others throughout Saudi Arabia.
This is not about replacing local care but complementing it. The office helps facilitate connections and collaboration when highly specialised expertise may be beneficial.
As physicians, our focus is on patients and on working together to improve access to care. Around the world, healthcare professionals benefit from learning from one another and sharing expertise. International collaboration helps all of us better serve patients with complex medical needs.
Mayo Clinic welcomes opportunities to engage with healthcare organisations across the region and to support patients and their healthcare teams seeking access to Mayo Clinic’s expertise when appropriate.
How will Mayo Clinic ensure that patients receive clear information about treatment options, costs, travel requirements and continuity of care when they return to Saudi Arabia?
Clear communication and patient support are essential parts of the Mayo Clinic experience. The Riyadh office helps patients and families understand the process before they travel by assisting with appointments, travel planning, lodging arrangements, billing and insurance questions, and general orientation to Mayo Clinic. Costs are patient-specific and depend on variable factors such as a patient’s medical needs and insurance coverage.
Once patients arrive, Mayo Clinic’s coordinated care model ensures that specialists communicate with one another and work together under a single treatment plan. This helps patients receive efficient, seamless and comprehensive care. Mayo Clinic also communicates with local healthcare providers when appropriate to support continuity of care following treatment.
Our office staff in Riyadh are fluent in Arabic and English. Interpreter services at Mayo Clinic campuses are also available at no cost for patients whose preferred language is not English, helping patients and families make informed decisions throughout their care journey.
What targets will Mayo Clinic use to measure the office’s impact, and could the Saudi operation eventually expand into clinical services, medical education, research or a broader regional presence?
Our focus is on ensuring that patients, their families, physicians and others in the region have a reliable local resource to help them connect with Mayo Clinic. The office is designed to foster engagement, facilitate access to Mayo Clinic and benefit the overall patient experience.
Ultimately, success will be reflected in our ability to help patients navigate their healthcare journey and connect efficiently with the care they need. Our focus is on supporting patients and strengthening relationships throughout the region.



















