From free flight changes to more miles: Emirates and Etihad roll out big benefits for travellers
The latest initiatives from the two airlines come as carriers increasingly look to provide customers with greater confidence and choice when booking and managing international travel
12 August, 2026
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UAE airlines Emirates and Etihad Airways are stepping up efforts to give travellers greater flexibility, broader network access and more value from their journeys, with new measures ranging from unlimited free date changes and expanded travel insurance to enhanced frequent-flyer partnerships.
The latest initiatives from the two airlines come as carriers increasingly look to provide customers with greater confidence and choice when booking and managing international travel.
Emirates expands flexibility for Dubai travellers
Emirates is offering customers travelling to Dubai greater flexibility, including unlimited free date changes across eligible fares.
From August 10, 2026, customers travelling to Dubai can change their travel dates as many times as they need, free of charge, across every type of fare. Unlimited, free-of-charge changes apply from Saver through to Flex fares in Economy, and to Special, Saver and Flex fares in Business Class.
Read more-From free date changes to discounted fares: GCC airlines launch fresh travel offers
Economy Flex Plus, Premium Economy, Business Flex Plus and First Class fares will continue to remain fully flexible.
The airline has also substantially reduced refund fees on flights to Dubai. Refund fees have been cut to $50 on Saver fares and $25 on Flex fares in Economy. In Business Class, refund fees will be $50 on Special and Saver fares and $25 on Flex fares.
Combined with unlimited free date changes, the measures give customers more options to adjust or cancel their plans with lower penalties.
Beyond Dubai, Emirates is also offering customers travelling anywhere across its network one free date change on tickets booked from April 2, 2026, including journeys connecting through Dubai. Customers can also hold a fare for 24 hours at no charge while finalising their plans.
The airline has further introduced Comprehensive Travel Cover, which it describes as an industry-first insurance product. The policy covers a range of scenarios, including added conflict cover with reimbursement of medical expenses of up to $25,000 and a free trip extension of up to 30 days.
The cover also includes trip cancellation, baggage delay and loss, unlimited worldwide medical expenses and emergency evacuation. It can be purchased when booking on emirates.com or added to an existing booking through Manage Booking.
Where flights are disrupted, Emirates said it will support impacted customers with accommodation directly. Where onward connections on other airlines are affected, or Emirates services are unavailable, customers will be rebooked to their destination at no additional cost, including when cancellations are caused by airspace disruptions.
Skywards members get additional savings
Emirates is also increasing the benefits available to its Skywards loyalty programme members.
Until August 31, 2026 members can benefit from a 20 per cent reduction in the Tier Miles required to reach Silver, Gold and Platinum status, as well as a 20 per cent bonus on Tier Miles earned on Emirates and flydubai flights.
Members can also receive additional value through Cash+Miles, with a special rate of 2,000 Miles for $30, compared with the usual $15, when using Miles towards Emirates or flydubai flights, excess baggage, lounge access and seat selection.
Etihad expands loyalty reach through STARLUX
Meanwhile, Etihad Guest, the loyalty programme of Etihad Airways, has launched a frequent-flyer partnership with Taiwan-based STARLUX Airlines’ COSMILE programme.
The partnership builds on the airlines’ strategic relationship, following their codeshare agreement signed in June 2025 and the launch of Etihad’s direct Abu Dhabi-Taipei service in September last year.
From August 4, Etihad Guest members can redeem Etihad Guest Miles for Business and Economy flights across STARLUX’s network. The agreement expands access to destinations across Asia, North America and Europe, including Los Angeles, Phoenix and Seattle in the US, as well as Okinawa, Kobe and Nagoya in Japan.
The partnership is set to expand later this year. Etihad Guest members will be able to earn Etihad Guest Miles when flying across the STARLUX network, while COSMILE members will, for the first time, be able to earn and redeem miles across Etihad’s global network of more than 100 destinations.
“This partnership with COSMILE gives our members more ways to use their Etihad Guest Miles, opening up STARLUX’s network across Asia, North America and Europe from this August,” Arik De, Chief Revenue and Commercial Officer at Etihad Airways, said.
“As we build towards full reciprocal earning and redemption in October, we’re creating a seamless loyalty experience that reflects the strength of our wider partnership with STARLUX, from our codeshare agreement to our direct Abu Dhabi–Taipei service. We look forward to welcoming more COSMILE members into the Etihad Guest experience later this year.”
Richard Tseng, chief passenger commercial officer at STARLUX Airlines, said the loyalty partnership was a natural extension of the airlines’ relationship.
“Offering our COSMILE members the ability to earn and redeem miles across Etihad’s global network will give them far greater reach, and reflects the shared commitment both airlines have to delivering an exceptional experience for our customers,” he said.
The partnership further strengthens Abu Dhabi’s role as a connecting hub between STARLUX’s Asia-Pacific network and Etihad’s routes across Europe, while Taipei provides an important connecting point for Etihad customers travelling across Asia.























