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e&’s Khalifa Al Shamsi on engineering a new era of digital possibilities 

 The CEO of e& life and e& international, shares how e& is empowering enterprises and communities and shaping a connected, digital and inclusive future 

Neesha Salian
Neesha Salian

10 March, 2025

e&’s Khalifa Al Shamsi on engineering a new era of digital possibilities 
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For decades, telecommunications firms have grappled with a fundamental challenge: evolving beyond connectivity and transitioning into being a driving force of the digital economy. Few have navigated this transformation as successfully as e&.

Once a regional telecom operator, the UAE-based giant has emerged as one of the world’s fastest-growing technology groups, leveraging artificial intelligence (AI), cloud computing, fintech and innovative digital lifestyle experiences to reimagine its business model.

In 2024, the company’s expansion and diversification gathered pace. A 10.1 per cent rise in revenues to Dhs59.2bn ($16.1bn) and an 11.7 per cent increase in subscribers to 189.3 million reflect not just financial success but strategic foresight.

More tellingly, e&’s majority acquisition of PPF Telecom’s assets in Central and Eastern Europe — adding over 10 million new subscribers — signalled a decisive push into global markets. The company also expanded its enterprise cloud and SAP capabilities through the acquisition of GlassHouse, establishing its foothold in Türkiye, South Africa and Qatar.

Yet, at the heart of e&’s transformation lies more than just scale. Recognised by Brand Finance as the ‘World’s Fastest Growing Brand’, e& has seen its brand value soar to $15.3bn — strengthened by the integration of the legacy ‘Etisalat’ brand and an organic year-on-year revenue growth of 13 per cent on a consolidated basis. It also marks an evolution that extends far beyond traditional telecoms.

“The measure of our success is not just in numbers but in the impact we create,” said Jassem Mohamed Bu Ataba Alzaabi, chairman of e& in a recent statement.

e&’s impact as a global technology giant is rising rapidly, backed by a growing brand portfolio and investments exceeding $20bn. Its long-term vision centres on building a robust, future-ready digital ecosystem that empowers and enables enterprises, governments, and communities to grow and thrive.

Building on innovation and diversification

With the company intensifying its ambition to “Go for More” in 2025 and beyond, two complementary yet distinct verticals — e& international and e& life — will play a significant role in powering e&’s growth and diversification.

“We’re enabling people to participate in the digital economy, regardless of their location. We are leveraging our core telecommunications infrastructure to support and innovate across sectors such as fintech, media, digital lifestyle, and more,” states Khalifa Al Shamsi, who helms both verticals.

Al Shamsi, who has three decades of experience in the telecoms and ICT sectors, has been instrumental in navigating the two entities through the complexities of digital transformation and expansion across regional and global markets.

“The purpose of e& life is to empower digital lifestyles by offering a suite of services that cater to the evolving needs of consumers — whether it’s entertainment, financial services, or personalised experiences,” says the CEO. “Meanwhile, e& international is a key pillar of our group strategy, driving one of our core objectives: portfolio diversification of our telco brands. These brands not only provide mobile and internet services but also serve as enablers of global digital transformation.”

Expanding horizons

With around 2.6 billion people (about 32 per cent of the global population) still offline, the need for inclusive and meaningful connectivity has never been more urgent.
Al Shamsi stresses, “Last year, e& international launched innovative solutions and undertook strategic expansions, reinforcing our commitment to bringing more people into the digital economy.”

By investing in 5G deployment in Egypt and expanding fibre-to-the-home (FTTH) infrastructure in Pakistan and Morocco, e& international is accelerating organic growth while advancing next-generation digital infrastructure. In addition, the groundwork for sustained growth was reinforced with key investments in 2024, including enhancing network power resilience in Egypt, modernising networks and IT infrastructure across its OpCos, and expanding coverage through new site rollouts and 4G upgrades, particularly in Pakistan, Egypt, and Afghanistan.

With a telecom footprint spanning 20 countries (including e& UAE), the company is future-proofing its operations through AI-powered automation, advanced machine learning, and enhanced customer analytics. These innovations have optimised network performance, anticipated demand patterns, and enhanced service delivery at scale.

At the same time, e& international is expanding its digital offerings with a focus on customer experience, accelerating the adoption of digital channels, and leveraging AI-driven solutions to enhance the overall customer journey and drive operational efficiencies by reducing response times and service call volumes.

This focus on enhancing digital experiences aligns with
e& international’s broader strategy of expansion and investment in markets with stable currencies and well-established regulatory environments.

Building on this momentum, e& international’s acquisition of a majority stake in PPF Telecom Group in October 2024 extended e& group’s operational presence to 38 countries across the Middle East, Asia, Africa, and now Europe.

“This expansion is not just about geographic growth — it’s about accelerating digital transformation in these new markets,” explains Al Shamsi. “By leveraging PPF Telecom’s established presence, we are introducing cutting-edge digital products, enhancing both B2B and B2C offerings, and unlocking synergies across multiple dimensions.”

When it comes to rolling out next-gen networks and best-in-class digital services, AI and automation remain the bedrock for e& international’s strategy across the markets it operates in, with over 50 AI use cases across seven key domains being prioritised for deployment in the next two years.

Meanwhile, the company’s AI-powered customer value management system is delivering hyper-personalised offers, optimising pricing models and driving greater engagement.

On the technology front, e& international is introducing self-healing networks with AI-driven automation, proactive service management and predictive capacity planning — accelerating network excellence while reducing deployment costs by up to 30 per cent.

The company is also poised to meet the rising demand for digital transformation with its Partner Market Programme expanding into high-growth markets.

“So far, we’ve welcomed Tunisie Telecom in Tunisia, Azercell in Azerbaijan, and Perfectum in Uzbekistan, bringing the programme’s reach to three countries with more in the pipeline,” says Al Shamsi.

While e& international is strengthening access to the digital economy, e& life, including its financial, entertainment and lifestyle services’ verticals, is redefining the consumer experience across the region.

e& is pioneering digital finance

e&’s extensive telecommunications infrastructure powered by 5G technology has provided a strong foundation for its expansion into digital financial services.

“Our advanced and extensive network infrastructure and customer touchpoints give us an unmatched advantage in the fintech space,” says Al Shamsi. “With integrated payment gateways, secure digital platforms, and AI-powered financial insights, we are offering seamless, accessible, and customised financial services to millions.”

This advantage has proved successful with the company’s fintech arm, e& money, showing consistent and remarkable growth. Expanding its reach into underbanked regions, the company’s fintech solutions are bridging gaps in financial accessibility, ensuring that more individuals and businesses can participate in the digital economy with ease and security.

e& money, also the first digital wallet licensed by the Central Bank of UAE, has emerged as the leading financial super app in the region. “In 2024, downloads grew by 1.6 times year-over-year, with monthly active users increasing by 2.5 times,” says Al Shamsi.

As the UAE’s number one fintech app, it also outperformed incumbents across key metrics, more than tripling its gross transaction volume (GTV) and increasing remittance GTV by 3.2 times. Additionally, the number of cards issued reached 850,000.

Al Shamsi says: “e& money’s AI-powered self-KYC solution has revolutionised onboarding, reducing verification time from 30 days to just two minutes, while our real-time fraud detection system enhances transaction security.”

“Additionally, we’ve introduced a unique IBAN for every customer, backed by First Abu Dhabi Bank, bringing a banking-level experience to mobile finance,” Al Shamsi notes.

For traditional bank customers, it integrates seamlessly, while for financially underserved groups — such as domestic helpers and self-employed workers — it provides an IBAN with no fees or minimum balance requirements, ensuring secure digital transactions.

Partnerships have played an important role in supporting e&’s financial services across the region. In Egypt, e& Neo, launched in partnership with Mashreq Bank, introduced the country’s first fully digital banking service, enhancing accessibility and security.

In the remittance space, partnerships with Mastercard and MoneyGram through e& money enhance digital accessibility, while collaborations with Wio Bank and Careem further streamline digital payments.

In 2024, Wio (in which e& holds a 25 per cent stake) continued its breakout success — already profitable and scaling fast. Deposits tripled, and revenue surged three times, reinforcing its leadership as the region’s most dynamic neobank.

“e& money is also leveraging key partnerships with Mastercard, Samsung, Apple and Google to enable secure, contactless payments,” says Al Shamsi. “These collaborations enhance convenience for UAE residents, allowing them to make seamless transactions online and in stores globally. By integrating flexible mobile payment solutions, we are making digital finance more accessible and intuitive.”

e& money is expanding its financial ecosystem with innovative wealth creation tools, making financial empowerment more accessible than ever. With a Finco licence application submitted, the company is set to introduce micro-loans, paving the way for broader lending solutions launching in 2025. Embedded finance services are set to debut in GoChat, with more integrations on the horizon, including partnerships with retailers and exchange houses. Additionally, e& money is democratising gold investing, offering new avenues for users to build and grow their wealth seamlessly.

“Leveraging state-of-the-art credit scoring, e& money will offer seamless microloan services, significantly expanding access to essential capital. Additionally, the launch of a secure and transparent digital wage protection system will ensure timely salary payments and enhance financial security and trust for both workers and employers,” Al Shamsi says.

Complementing these initiatives, Wio will keep enriching its breadth of wealth management and neo-banking services specifically designed for consumers and SMEs, with tailored services ranging from credit, savings, cards and crypto, leveraging on in-house and partner capabilities.

“Together, through advanced AI capabilities, strategic partnerships, and robust digital infrastructure, e& money and Wio will continue to drive meaningful financial inclusion across the region,” emphasises Al Shamsi.

In Egypt, digital revenue and monthly active wallets experienced remarkable growth, nearly doubling year-on-year. Building on this momentum, e& Cash launched international remittance, enabling seamless, instant wallet-to-wallet transfers across the globe. PTCL Group in Pakistan has launched several mobile financial service propositions, including the Upaisa Mastercard companion card, the nano-lending service UCash for quick and convenient access to small loans via the app, and instant direct wallet-to-wallet international remittance transfers.

Furthermore, the company is also committed to SME and microfinance initiatives across the region. In Egypt, its subsidiary Erada Microfinance is working in collaboration with UNDP to support women entrepreneurs and financial inclusion through developing accessible health insurance and green financing. Meanwhile, in Pakistan, U Microfinance Bank serves over five million depositors and 400,000 loan clients, with a strong focus on rural communities.

A customer-centric, digital-first approach

Beyond fintech, customer centricity is echoed across e& life’s successful entertainment arm, evision. The evolution of evision represents a major success in digital entertainment across the MENA region. As the region’s largest content aggregator and provider, it has created a robust content ecosystem favoured by consumers.

Innovative offerings have been the mainstay of evision, which is a majority equity shareholder of STARZPLAY, a leading subscription video on demand (SVOD) and video streaming platform in the MENA region.

evision launched STARZ ON in 2023. Built in just three months, STARZ ON, an advertising video on demand (AVOD)/ SVOD platform, offers over 10,000 hours of free, high-quality content, along with 50 channels and exclusive programming.

Al Shamsi noted: “Our AVOD strategy has unlocked massive monetisation opportunities, using data-driven advertising models for hyper-personalised engagement.”

In 2024, STARZ ON cemented its position among the GCC’s top three streaming platforms, ranking alongside Shahid and Netflix and quickly becoming the most downloaded streaming service in the region, amassing over 5.9 million downloads in just 12 months.

AI-driven hyper-personalisation made STARZ ON the most downloaded SVOD/AVOD app in the GCC, dynamically curating content to keep audiences engaged.

Meanwhile, evision and STARZPLAY continued to expand their unique content library, sealing new exclusive partnerships with ICC Cricket, Disney+ Hotstar, and UFC which drove record-breaking engagement, making it the second most popular SVOD platform in MENA in 2024.

evision also recently launched Bloom, a bilingual (Arabic and English) educational channel catering to preschoolers. This move reflects e&’s commitment to fostering safe and enriching content for younger audiences. Looking ahead, evision aims to expand original content production, tapping into demand for locally relevant storytelling and exploring free ad-supported streaming television channels.

Al Shamsi says evision is set to expand into original content production, tapping into the growing demand for locally relevant narratives. By investing in regional storytelling, evision aims to foster a stronger connection with audiences while creating a pipeline of exclusive content.

Additionally, the company is exploring opportunities in free ad-supported streaming television channels, further reinforcing its commitment to making premium entertainment accessible to all.

e& international imbues the value of customer obsession across its operating companies. In terms of customer satisfaction, the proof is in the results with e& international achieving number one Net Promoter Scores (NPS) in Pakistan (Ufone), Saudi Arabia (Mobily) and Afghanistan (Etisalat Afghanistan).

A key example of this is the launch of the unified UPTCL app, designed to streamline services and elevate the customer experience in Pakistan. By integrating multiple functionalities into a single platform, the app improves accessibility, simplifies transactions, and reinforces e& international’s commitment to seamless digital interactions.

To accelerate the company’s progress in digital adjacencies, e& Egypt created a new entity, e& Fintech & Digital Lifestyle, which will oversee e& cash, banking services, insurance, and end-to-end financing. It will also drive the development of the company’s digital ecosystem and lifestyle services, including e& Loyalty and its super app, while incorporating the digital entertainment platform, Twist, which offers TV, music and gaming.

Furthermore, the company also unveiled the e& Business branding and app, which introduces the innovative ‘Business Pro’ mobility package, seamlessly bundled with SaaS solutions, and offers a tailored customer buying journey for Egyptian SMEs. This initiative is further supported by a newly revamped, comprehensive B2B portal, enhancing the overall experience.

Revolutionising digital lifestyle services

While evision and STARZPLAY are expanding e& life’s leadership across the entertainment space, Careem Technologies has solidified its position as the region’s leading Everything App, seamlessly integrating mobility, delivery, and financial services under one single, personalised app.

Careem Technologies, in which e& acquired a majority stake in 2023, features a multi-service model that drives deep platform engagement, with users who engage in four or more services generating 10 times the transaction value per month compared to single-service users.

In 2024, Careem Technologies more than doubled its revenues, achieving EBITDA profitability in Dubai. The Careem Plus membership also surged, driving deeper engagement across mobility, food delivery, and payments. Careem’s AI-powered DineOut concierge has redefined dining, connecting users with top restaurants in real time.

“Careem’s success is a testament to our commitment to innovation and customer-centricity,” says Al Shamsi. “By integrating AI-driven efficiencies and expanding into new markets, we’re redefining what a super app can achieve.”

Careem’s AI-powered innovations, such as the AI-driven content creation tool have also automated 80 per cent of visual content production, cutting costs and doubling efficiency. AI-powered automation transformed efficiency with 85 per cent of marketing content generated via GenAI, cutting costs while accelerating impact.

Looking ahead, Careem is focusing on deepening platform engagement, expanding into Saudi Arabia, and enhancing cost efficiencies through AI-driven personalisation. “Our goal is to ensure long-term profitability while delivering unparalleled value to our customers,” Al Shamsi emphasises.

Going for more

As the company moves forward, e& life and e& international are making bold strides in AI, embedded finance, and next-generation telecom solutions. “Our vision is clear — we are building a diversified, future-ready technology portfolio that goes beyond traditional telecommunications,” affirms Al Shamsi.

With connectivity as the cornerstone of its strategy, e& life and e& international are not merely keeping pace with the digital revolution — they are leading it. Through strategic acquisitions, forward-thinking investments, and a culture of relentless innovation, e& is shaping the blueprint for a smarter, more connected world.

“We are not just connecting people; we are empowering them to thrive in a digital economy that fosters prosperity, inclusion, and sustainable growth,” concludes the CEO, reflecting on the transformative journey ahead.

Ramadan in Dubai: Visitors welcomed with a special stamp

This initiative reflects Dubai’s innovative approach to celebrating the holy month with a diverse range of activities

Nida Sohail
Nida Sohail

09 March, 2025

Ramadan in Dubai: Visitors welcomed with a special stamp
Image credit: Dubai Media Office/Website

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Dubai has been welcoming visitors arriving through the city’s air and land ports with a special stamp featuring the #RamadanInDubai logo.

This is part of the RamadanInDubai campaign, launched under the directives and patronage of His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Second Deputy Ruler of Dubai and Chairman of the Dubai Media Council.

Read-Ramadan 2025: Dubai authority approves flexible, remote work policy for government employees

According to a Dubai Media Office report, this is the second year that the General Directorate of Residency and Foreigners Affairs (GDRFA) is welcoming inbound travelers to the emirate by stamping their passports with the #RamadanInDubai logo.

Designed by Brand Dubai, the creative arm of the Government of Dubai Media Office, this initiative reflects Dubai’s innovative approach to celebrating the holy month with a diverse range of activities, including cultural, sports, community, and religious events.

The second edition of the #RamadanInDubai campaign this year unifies celebrations for the holy month across the city. It is implemented by Brand Dubai in collaboration with government, semi-government, and private sector entities, consolidating Ramadan celebrations across the city.

This campaign aims to showcase Dubai’s unique ambiance, highlight authentic Emirati traditions, and enhance the collective experience of Ramadan by bringing its vibrancy and joy to both residents and visitors alike.

Insights: Why gender equality in the tech sector matters

By focusing on objective measures of talent and performance, we can ensure that women are given equal consideration for the opportunities they deserve

Alma Numic
Alma Numic

08 March, 2025

Insights: Why gender equality in the tech sector matters
Image: Supplied

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Every year, on International Women’s Day, we come together to celebrate the achievements and contributions of women around the world and reflect on the work needed to drive meaningful change.

Gender equality is not a milestone, but an ongoing journey. As a leader in the tech industry, I am aware of how far we’ve come in terms of empowering women, and yet, there is still so much work to do.

When we talk about gender equality in technology, it’s not just about numbers or statistics; it is about perspective. Women make up half of the world’s population, yet we still see a significant underrepresentation in many tech fields. Currently, women make up about 35 per cent of the tech workforce. While this is a significant improvement from the early 2000s when women only made up 9 per cent, there is still a long way to go to achieve greater representation in the field.

Aside from this, we must always remember that a diverse workforce is not just a “nice-to-have”, it is essential for innovation, growth, and future-proofing the tech industry. Diversity in tech teams leads to more creative problem-solving, better decision-making, and products that serve a wider variety of needs.

Companies that embrace gender diversity are also shown to be more successful in the long term. Particularly, increased female employment could increase GDP across the MENA region by 57 per cent, or as much as $2tn, according to PwC.

As an industry, we need to ensure that women are not only participating in tech, but are taking on leadership roles, guiding and influencing the direction of new products, services, and strategies. We have seen some progress in the past decade, but we must continue to drive change. The next step is to ensure that women have the resources, support, and opportunities to step into leadership positions where they can directly impact the trajectory of the industry.

Overcoming the challenges: women face in tech

The road to gender equality in technology has not been smooth. For years, women have faced challenges such as unconscious bias, underrepresentation in STEM fields, and a lack of mentorship and networking opportunities. These barriers have been intensified in male-dominated industries, where the culture has not always been welcoming to women, especially in leadership positions.

One of the key challenges for women is the persistent gap in access to mentorship and sponsorship. Having a mentor who can offer guidance, advice, and support can make all the difference in navigating career advancement. Unfortunately, many women still lack access to these networks, which can limit their growth and visibility.

Moreover, there is an increasing recognition that women, especially those in tech, are often expected to juggle work with other societal expectations, which unfairly affect their career progression. While we are starting to see more flexible work options, the demand for constant availability and productivity can create additional pressure on women who are balancing family, personal, and professional responsibilities.

Taking action: what companies can do to support women in tech

We mustn’t just talk about the importance of gender equality, we must actively work toward creating environments that support women in the tech industry. At Infobip, we have made it a priority to build a culture that encourages equal opportunities for all employees, regardless of gender. We have implemented mentorship programmes to empower women at all stages of their careers, ensuring they have the tools and support they need to thrive.

However, it is not just about offering support to women in the workplace; it is about dismantling the societal and institutional barriers that limit women’s access to the technology sector in the first place. This includes early education and outreach to young girls interested in STEM, providing scholarships for women in technology-related fields, and offering flexible, inclusive work environments that allow women to flourish both personally and professionally.

Additionally, there needs to be a stronger emphasis on addressing unconscious bias in hiring practices and promotions. By focusing on objective measures of talent and performance, we can ensure that women are given equal consideration for the opportunities they deserve. We also need to actively challenge stereotypes and preconceived notions about women’s capabilities in leadership roles, particularly in tech, where these biases are often most entrenched.

The role of men as allies in the gender equality movement

Gender equality is not just a women’s issue; it is a societal issue that requires the collective effort of everyone, both men and women. Men play an essential role in advocating for and supporting the women around them. As leaders in the workplace, they must champion diversity and inclusion, making it clear that they value and promote the contributions of women in every aspect of business.

In my experience, the most successful organisations are those where men and women work together to break down barriers and challenge the status quo. In the spirit of true partnership, men must support their female colleagues, mentor them, and work alongside them to create an environment of mutual respect and opportunity. This doesn’t just benefit women, it enriches the entire company by fostering an atmosphere of collaboration and shared responsibility for progress.

Looking to the future

As we celebrate International Women’s Day, it is important to remember that this is not just a day to acknowledge women’s accomplishments, but a reminder that we still have a long way to go. It is a call to action for every one of us, regardless of gender, to work towards building a world where equality is the standard, not the exception.

The future of tech is bright, and it is essential that women are not only included in this future but are leading the way. Let us work together to ensure that women in tech have the space, resources, and support they need to shape the future and continue to drive innovation in the years to come.

The writer is VP general manager EMEA at infobip.

Insights: Supporting female leaders, local talent for future success 

As we reflect on International Women’s Day, companies should commit to accelerating action, where women are continually empowered to learn new skills, embrace AI and other technologies and are encouraged to lead

Najla Najm
Najla Najm

08 March, 2025

Insights: Supporting female leaders, local talent for future success 
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It is often said that history never stands still. This rings particularly true considering data from the World Economic Forum, which predicts a staggering 23 per cent of jobs will change within the next five years, with a remarkable 44 per cent of workers’ core skills being disrupted by technological advancements.

Emerging technologies like artificial intelligence (AI) and automation are bringing about this rapid pace of change, which is transforming the nature of work and the skills required to thrive in the modern economy.

However, many organisations are not responding quickly enough to these challenges.

Mercer’s Global Talent Trends (GTT) Report 2025 shows that only 28 per cent of organisations globally are regularly using generative AI, despite its transformative potential to streamline processes, enhance decision-making, and unlock new avenues for growth.

More so, HR leaders at these companies do not believe that AI has fundamentally shifted their business models yet, suggesting a concerning lack of preparedness for the impending disruptions.

The good news is, as always in times of change, a world of opportunity awaits organisations and nations that can successfully navigate these challenges.

Proactive risk management and a concerted effort to capitalise on the benefits of technological disruption are crucial for organisations to thrive in the rapidly evolving business landscape.

Focusing on people

As 2025 is now in full swing, with ambitious plans on the business agenda, organisations have an opportunity to reflect on their most valuable asset – people.

These agendas are a moment in time when it is vital to seize new opportunities amidst the array of challenges and uncertainties that exist.

Investing in talent that can harness the full capabilities of AI and other emerging technologies is a critical factor in propelling economic transformation and growth. By fostering innovation and creating new career opportunities, these technologies are shaping the jobs and skills of the future.

In the Middle East, more than 50 per cent of the local youth population in the GCC is under the age of 25. This demographic also includes a significant population of tech-savvy young women known for their early adoption of technology, which creates a fertile ground for the next generation of female leaders.

In view of this year’s International Women’s Day theme “accelerating action” it is crucial organisations ensure they continue to invest in upskilling women so they can fully participate in the future of work.

Research consistently shows that women are less likely than men to believe their skills are relevant for jobs they haven’t done before. This was a significant issue during the COVID-19 pandemic when the sudden shift to remote work meant organisations needed to change how they find and develop talent to avoid missing out on valuable talent.

These issues persist according to Mercer’s Global Talent Trends (GTT) report and Inside Employees’ Minds research, which indicates that women are less likely than men to believe their managers are invested in their careers (68 per cent versus 75 per cent).

Additionally, women often bear the brunt of childcare and domestic responsibilities, making flexible work arrangements such as remote work and flexible schedules more appealing to them (52 per cent versus. 45 per cent for men).

Organisations everywhere, and particularly in the Middle East, must consider all these factors when deciding how to find, develop, retain, and empower top talent to avoid missing out on valuable growth opportunities.

Leaders must leverage these values and preferences to future-proof their businesses and align with the leadership approaches and work styles favoured by the next generation of professionals.

Read: New study reveals 78% of women in EEMEA want to be entrepreneurs

Embracing change, supporting female talent

In the Middle East, we are fortunate that countries like Saudi Arabia and the UAE remain optimistic in the face of global challenges, distinguishing themselves with a positive attitude that sees potential on the other side of obstacles. This willingness to embrace change is an essential quality for navigating the rapidly evolving business landscape of the 21st century. The commitment to fostering a culture of empowerment is evident in various government initiatives and policies across the region.

Both Saudi Arabia and the UAE have national agendas that focus on social, economic, investment, and development aspects, while also emphasising the empowerment and leadership of women in all fields to achieve these goals.

Women who are equipped with in-demand skills will be well-positioned to help drive this transformation, taking on new roles, advancing their careers in the digital economy, and contributing to the region’s ongoing technological transformation.

This will not be a straightforward process in practice. The Mercer Marsh Benefits People Risk 2024 report highlights organisations in the UAE face a range of employee-related risks, from technology disruption to workforce practices that may no longer be fit for purpose in the digital age.

One key concern is the mismanagement of AI, with 48 per cent of UAE respondents worried about employees’ over-reliance on AI-generated content without proper verification or oversight.

With this in mind, businesses in the region have an opportunity to collaborate with leaders across their organisations to develop a comprehensive understanding of AI’s advantages and risks, evaluate potential scenarios, and build a digital-first people strategy that aligns their workforce with the demands of the future.

So, as we reflect on International Women’s Day 2025, let us commit to accelerating action, where women are continually empowered to learn new skills, embrace AI and other technologies and are encouraged to lead.

By doing this, the Middle East can continue to position itself as a global leader in innovation, entrepreneurship, and sustainable development, paving the way for a brighter future for generations to come.

The writer is a career business leader at Mercer Middle East.

Reef Luxury Developments’ Samer Ambar on innovations in outdoor living

The CEO shares the company’s approach to real estate development, market opportunities and plans for 2025

Neesha Salian
Neesha Salian

08 March, 2025

Reef Luxury Developments’ Samer Ambar on innovations in outdoor living
Image: Supplied

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Dubai’s real estate sector continues to evolve, driven by advancements in design, sustainability, and smart living solutions. Reef Luxury Developments is introducing climate-controlled sunken balconies — a patented feature designed to enhance year-round outdoor living.

With an investment of Dhs14bn by December 2025 and plans to develop 5,000 residential units across 30 projects, the company is focused on integrating technology-driven solutions into residential spaces.

With over a decade of industry experience, the developer is aligning its projects with the growing demand for sustainable and well-connected communities. It has invested Dhs40m in research and development to explore innovations that improve energy efficiency, comfort, and urban living standards.

In this interview, Samer Ambar, the company‘s CEO, shares insights into the company’s approach to real estate development, market challenges, and plans for 2025.

Tell us about the latest technology that you have launched in Reef Luxury Developments and how this innovation is changing preferences for customers for Real Estate in Dubai.

Our patented climate-controlled sunken balconies and winter gardens bring something unique to the Dubai real estate market in particular. These innovative features allow residents to enjoy outdoor living year-round, transforming the concept of luxury living in a city known for its extreme climate.

The sunken balconies provide a cool, comfortable outdoor space even during the hottest months, while our winter gardens offer a lush, serene environment that enhances residential life across all seasons.

Combining sustainability with modern luxury, these unique spaces redefine upscale living and attract buyers looking for something truly special.

What are the opportunities for Dubai’s real estate market this year? and How will Reef Luxury maintain its competitive edge in Dubai’s rapidly growing real estate market?

Dubai’s real estate market is thriving, marked by a unique mix of traditional charm and modern innovation. This year offers exciting opportunities, particularly in luxury and sustainable developments. We’re ready to embrace these opportunities with our innovative approach.

Our features like climate-controlled sunken balconies and winter gardens are more than just amenities; they’re a testament to our commitment to enhancing living spaces in harmony with the environment. As we expand, we’ll continue to focus on innovative solutions and luxury in our projects to cater to the diverse needs of our clients.

By staying true to our mission of innovation and sustainability, Reef is not just keeping up with Dubai’s dynamic market — we’re actively shaping its future, ensuring that our developments are as forward-thinking as the city itself.

What are your plans for the year, and what trends are you seeing in the luxury real estate sector in the UAE?

In 2025, we plan to launch various new luxury real estate projects across Dubai fast-growing communities. Our focus will be on delivering exceptional quality and enhancing construction speed without compromising our commitment to exceeding client expectations.

We are aligning with emerging trends in the luxury real estate sector, which include sustainable development, smart home technology, wellness-centric amenities, and personalised living spaces. These efforts aim to deliver unmatched value to our clients and stakeholders unparalleled value and redefining luxury living in the UAE.

DP World, Mawani inaugurate SAR3bn terminal in Jeddah

The expansion has also introduced automated and electrified yard cranes, while the number of quay cranes is set to increase from 14 to 17 by the end of 2025, and eventually to 22 as capacity expands to 5 million TEUs

Gulf Business
Gulf Business

07 March, 2025

DP World, Mawani inaugurate SAR3bn terminal in Jeddah
Image: Supplied

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DP World and the Saudi Ports Authority (Mawani) have inaugurated the new state-of-the-art South Container Terminal at Jeddah Islamic Port, marking a significant step in Saudi Arabia’s efforts to enhance its role as a global trade hub.

The SAR3bn ($800m) modernisation and expansion programme has increased the terminal’s capacity from 1.8 million to 4 million twenty-foot equivalent units (TEUs), with a long-term target of 5 million TEUs.

The three-year project has transformed the South Container Terminal into one of the most advanced and sustainable container terminals in the region. The expansion includes additional ship-to-shore equipment, which will be deployed in response to growing demand.

Since DP World first secured a concession outside the UAE in 1999, the Jeddah terminal has played a vital role in regional trade. This latest expansion carried out under a 30-year build-operate-transfer (BOT) agreement, strengthens Jeddah’s position as a key trade gateway and aligns with Saudi Arabia’s Vision 2030 strategy to enhance trade connectivity and economic diversification.

A ceremony to mark the opening was attended by Saudi Minister of Transport and Logistic Services, Engineer Saleh bin Nasser Al-Jasser; DP World Group chairman and CEO, Sultan Ahmed bin Sulayem; Abdulla Bin Damithan, CEO and MD of DP World GCC; along with senior representatives from DP World, Mawani, government bodies, and key customers.

This development underscores Saudi Arabia’s commitment to strengthening its logistics sector and positioning Jeddah Islamic Port as a premier global trade hub.

Read: DP World handles over a million vehicles in 2024; China is top trading partner

DP World sets a milestone for regional trade

Sultan Ahmed bin Sulayem stated, “Today marks a significant milestone in our long-term strategic investment in Jeddah Islamic Port. This expansion builds on our 25-year legacy in Jeddah and reinforces our commitment to driving trade growth in the region. With this modernised terminal, we are enhancing efficiency, improving supply chain resilience, and creating new trade opportunities for the kingdom and beyond for decades to come.”

Efficiency and sustainability

The terminal’s upgrades incorporate automation and digitalisation to boost efficiency. Smart systems will cut gate transaction times from two minutes to just 10 seconds. Additionally, IoT-enabled cargo tracking and AI-powered cargo tallying have been implemented to enhance operational accuracy.

The expansion has also introduced automated and electrified yard cranes, while the number of quay cranes is set to increase from 14 to 17 by the end of 2025, and eventually to 22 as capacity expands to 5 million TEUs.

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