Emirates introduces self check-in, bag drop off service at Dubai airport

Dubai carrier Emirates has introduced self check-in and bag drop kiosks at Terminal 3 of the Dubai International Airport for its passengers.

The service is now available to customers travelling to all destinations except to the US, Canada, China, India and Hong Kong due to additional requirements from these destinations.

Emirates enhances airport experience with the introduction of self-check-in kiosks and bag drop kiosks in Terminal 3 @DXB. https://t.co/LgFzBP25d8#FlyEmiratesFlyBetter pic.twitter.com/76RXOKQfc9

— Emirates Airline (@emirates) September 30, 2020

The 16 new self-service bag drop machines and eight self-service kiosks supports Emirates check-in agents in reducing waiting time for customers during peak periods and improving their experience in Dubai.

More self-services facilities are planned to be added in the coming months.

The kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags.​ While Emirates staff will be on hand for any assistance required, the facilities are fully self-service, allowing customers to seamlessly traverse through the airport and onto immigration.

The facilities are cleaned and disinfected regularly and hand sanitisers too are available for customers to use.

The solution, developed in house in collaboration with Dubai Aviation Engineering Projects and Dubai Airports, forms part of a string of services offered by the carrier for greater convenience and a secure travel experience for customers.

The self check-in kiosks will be continually upgraded to offer new features in the future including going touchless, and allowing customers to make re-bookings on their own.

Emirates is gradually resuming operations and reconstructing its network to cater to slow albeit growing travel opportunities. Its passenger network will rise to 94 destinations next month.

Read: Dubai’s Emirates to resume operations to Muscat, Entebbe from October

Emirates allows customers to claim medical expenses of up to EUR150,000 and quarantine costs of EUR100 per day for 14 days, regardless of the class of travel or destination on flights undertaken until October 31, 2020.

Read also: Dubai’s Emirates to be first airline to offer free cover for Covid-19 medical costs for passengers

Emirates has implemented a set of measures to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers.

The airline has made Covid-19 PCR tests mandatory upon all inbound and transit passengers arriving to Dubai (and the UAE), including UAE citizens, residents and tourists, irrespective of the country they are coming from.

Emirates’ customers can take a Covid-19 PCR test at a reduced rate of Dhs150 at American Hospital in Dubai, American Hospital Dubai Media City Clinic, American Hospital Al Barsha Clinic and American Hospital Al Khawanij Clinic (opening end September).

Read: Dubai’s Emirates offers Dhs150 Covid tests at American Hospital branches