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Dubai Smart Government Launches Several New Apps During Gitex

Dubai Smart Government Launches Several New Apps During Gitex

The new launches form part of the new Smart City initiative announced by Dubai’s ruler Sheikh Mohammed.


Dubai Smart Government (DSG) is planning to launch several new smartphone applications during the Gitex Technology Week 2013, starting from Sunday, October 20, in Dubai.

The new initiatives come as part of the new Smart City project announced by Dubai’s ruler Sheikh Mohammed Bin Rashid Al Maktoum, a statement said.

Ahmad Bin Humaidan, director general of Dubai Smart Government, said: “The visitors of our 2700 plus square metre stand at the Sheikh Saeed Hall 3 will have a chance to be familiar with the latest smartphone services and applications, which our working teams have implemented as soon as transformation to smart government has been announced. These services and applications will contribute to changing Dubai into an integrated, knowledge-based city.”

DSG is also creating media campaigns to raise the adoption rate of electronic and smart services, he added.

New apps and initiatives being unveiled include:

Mobile gateway app – mDubai: The free app will help users communicate with Dubai government departments and entities for real-time news and activities and contact details.

Features include viewing the most used eServices, accessing location maps of service providers in Dubai such as pharmacies, hospitals, schools, police stations, shopping malls, tourist areas, clinics, public parks, banks and submitting feedback and complaints.

mPay app: Dubai Police, Dubai Electricity and Water Authority (DEWA), Roads and Transport Authority (RTA) and Etisalat are participating in the app, which will allow users to access all their services in one step. These include paying DEWA bills, topping up Salik and Nol cards, paying traffic fines and settling subscription bills in any or all five Etisalat services.

HR self-service app: This app provides services for the departments of human resources, allowing staff to inquire about their job data and submit requests related to human resources, such as providing requests for a certificate, leave, salary details, job evaluation, ticket details, and changes of the PIN.

Suggestions and complaints app: This app enables customers residing inside or outside Dubai to provide their comments, suggestions, and complaints about the services provided to them by Dubai government entities.

MyID: MyID, the first stage of which will be launched during Gitex, provides a unified electronic identity that will allow customers to access all electronic and smart services provided by Dubai government entities on smartphones or the internet through single sign-on access, using the Emirates ID card.

iProc Mobile App: This app allows users at government entities to request materials from stores.

Along with the apps, DSG is also launching a new GRP gateway to provide GRP users at Dubai government entities with easy and fast access to all the related services and ‘Business Intelligence’, a set of methodologies, processes and technologies to transform raw data into useful information for business purposes at government entities.


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