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Dubai Police answers over 2.1 million calls in Q2 2023, here’s its response time

Dubai Police enhanced their response time, answering 2,143,796 calls within 10 seconds

by Gulf Business

July 16, 2023

Image: Dubai Media Office/ Dubai Police

Dubai Police has shared that its Command and Control Centre received 2,189,646 calls in Q2 2023, with 2,143,796 calls being answered within 10 seconds, an impressive response rate of 97.91 per cent, reported Dubai Media Office.

This was revealed during a performance review meeting of the General Department of Operations of the Dubai Police during the second quarter of this year, led by Lieutenant General Abdullah Khalifa Al Marri.

This figure represents a marked increase from last year’s Q2, which saw 1,780,562 calls with a response rate of 99.8 per cent.

Dubai Police review performance

Lieutenant General Al Marri was briefed on the statistics of the emergency hotline (999) for Q2 this year and compared them to the same period in the previous year.

He also examined statistics on the average arrival time of security patrols to extreme emergencies in Q2, which stood at two minutes and 53 seconds.

The meeting addressed various topics on the agenda, including a review of the outcomes of the previous evaluation meeting and the latest developments.

.@DubaiPoliceHQ responds to over 2.1 million calls within 10 seconds in Q2 2023.https://t.co/JziOtafUec pic.twitter.com/CjBV1U7k8P

— Dubai Media Office (@DXBMediaOffice) July 15, 2023

In other news, Dubai Police launched an awareness campaign for recently amended traffic law.

The campaign raises awareness of Decree No (30) of 2023 related to the impoundment of vehicles in the emirate.

Major General Al Ghaithi stated that the campaign, launched as per the directives of Lieutenant General Abdullah Khalifa Al Marri, commander-in-chief of Dubai Police, aims to raise legal awareness among all motorists about the new amendments, designed primarily to protect lives and property and ensure traffic safety in Dubai.

The amendment aligns with the UAE’s strategic objective of reducing the traffic death rate per 100,000 population.