New signs, smoother rides: RTA transforms Dubai Metro navigation

Image credit: Dubai Media Office/Website

Dubai’s Roads and Transport Authority (RTA), in collaboration with Keolis-MHI, has successfully completed a sweeping upgrade of wayfinding signage across all Dubai Metro stations. The move aims to enhance the commuting experience, boost user satisfaction, and streamline daily travel across the Red and Green lines of the Metro, as well as the Dubai Tram.

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The ambitious initiative saw the installation and replacement of around 9,000 signs, requiring approximately 11,000 work hours. From entry and exit points to platforms and concourses, signs were modernized to offer clearer directions and improve passenger flow.

Exit signage now features bright yellow boxes to maximise visibility, while floor stickers and directional signs better guide riders to their destinations, a Dubai Media Office report said.

Behavioural nudges and cabin comfort

Beyond navigation, the project focused on passenger etiquette and comfort. New behavioural messages have been placed throughout stations and waiting areas, gently reminding commuters to observe proper public transport etiquette. These visuals aim to create a more pleasant and respectful commuting environment.

To deter unauthorised use of designated cabins, new pink and gold signs now clearly mark the Women and Children Cabin and the Gold Class Cabin, replacing older floor markings. These updates were made to improve visibility and ensure the comfort of priority passengers.

Smart integration across all channels

Hassan Al Mutawa, Director of Rail Operations at RTA’s Rail Agency, emphasized the project’s role in RTA’s broader strategy to elevate public transport standards in Dubai. “This comprehensive plan is designed to make commuting more seamless and intuitive,” he said.

To maintain consistency, the updates go beyond physical signage. Changes have also been reflected in RTA’s digital ecosystem, including mobile apps, onboard train announcements, platform announcements, and social media, ensuring passengers receive uniform guidance across all touch points.

With these updates, Dubai’s Metro system continues to solidify its reputation as one of the world’s most efficient, user-friendly transit networks.