Dubai Customs opts for Dell Technologies to accelerate digital transformation

Dubai Customs has implemented Dell Technologies’ suite of data protection solutions to accelerate its digital transformation agenda.

Dubai Customs chose a combination of Dell’s next-generation data protection and backup solutions to meet the organisation’s data protection needs. The new solutions will enable the firm to save time and resources and allow staff to manage and use data insights to facilitate trade movement in Dubai while providing customer services.

The technologies in use include the Dell PowerProtect DP4400 which is an integrated appliance that offers backup, replication, recovery and cloud readiness. It also offers comprehensive data protection with broad application ecosystem support and seamless integration and automation across the entire protection stack. This makes it easy and cost-effective to scale up to protect more physical and virtual machines with high efficiency. The solution also helps to prevent end-user data loss, reduce operational overheads and allow more than 2,500 users in 17 customs centres in Dubai, to operate in a secure, hybrid environment.

“Dubai Customs’ keenness to develop its capabilities and provide the best services by using the latest advanced IT applications enabled the department to respond quickly to the challenges imposed by the pandemic and leverage integrated data protection,” said Younis Othman, director of Information Technology Department at Dubai Customs.

“By advancing the automation process, simplifying our daily operations through smart infrastructure, and keeping pace with the latest technologies while ensuring the highest safety standards, we strengthen our role in keeping pace with Dubai’s continuous progress and smart city ambitions. With cost savings amounting to Dhs1.816m from 2019 until the first half of 2022, we’ve consolidated our high rank in customs administrations around the world, a result of increased efficiency in backup and recovery activities, and continuous development of our technology capabilities,” added Othman.

Walid Yehia, senior director and general manager – UAE, at Dell Technologies said: “As part of our collaboration, we have developed an agile, software defined data protection platform that provides flexible data management and compliance across applications, while safeguarding critical data. As Dubai Customs drives its digitisation agenda forward, we are committed to providing cutting edge technologies that will help Dubai Customs achieve their goal of transforming Dubai into a global trading hub of the future.”

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