DEWA urges customers to check water connections regularly

Dubai Electricity and Water Authority (DEWA) has called on its customers to regularly check for potential leaks in internal water connections, as part of its ‘Make Smart Summer Choices Your Habit’ campaign.

The utility major said leaks can cause significant wastage and damage to properties. To preserve resources, DEWA urged its customers to use its smart initiatives and services to increase water consumption efficiency and limit waste.

The Dubai-listed company said water tanks, bathrooms, kitchens, and swimming pools are the most likely areas where leakages can occur. Leakages from water tanks are due to deterioration of the tank body, connections, or improper positioning.

Similarly, taps, pipes, toilet tanks and water heaters can also leak due to ageing and lack of maintenance.

Receiving a High Water Usage Alert from DEWA could indicate a possible internal water leakage. Benefit from this feature and repair any leaks to enjoy a green and sustainable summer. #OurSustainableSummer pic.twitter.com/h5FOczZ6fQ

— DEWA | Official Page (@DEWAOfficial) July 16, 2023

DEWA’s smart app provides a list of technical service providers in the event of internal faults in the building. Customers can also benefit from the exclusive discounts on DEWA Store.

Meanwhile, customers can use the dashboard on the company’s smart app and website to monitor and manage their electricity and water consumption. DEWA provides the High-Water Usage Alert service to help customers detect any leakage in water connections after the meter.

The company highlighted the efficiency of its systems in detecting any flaws in the external connections after the meter and noted that its responsibility is limited to connections and maintenance until the meter only, while the internal connections after the meters are the customer/owner’s responsibility.

DEWA promotes smart water use

Meanwhile, DEWA said it succeeded in reducing carbon dioxide emissions by 218,373 tonnes through its ‘high-water usage alert’ service since its launch three years ago until December 31, 2022.

Through the service, it detected 1,327,583 leakages in water connections after the meter, 26,657 defects and 13,172 cases of increased load.

The service sends instant notifications to customers if the smart meter system detects any unusual increase in consumption so that they can quickly repair the internal connections, or any leaks in the water connections with the help of a specialised technician and perform the necessary maintenance work to reduce waste.

DEWA launched its ‘Make Smart Summer Choices Your Habit’ campaign in June to raise awareness among residential customers to effectively manage their electricity and water consumption through its smart app.

The campaign encourages customers to benefit from the company’s smart services and programmes to understand their consumption patterns.

The smart platform also includes customised tips for customers to configure their proactive plan to limit waste, enabling customers to adopt daily, simple, smart and more sustainable practices.