Mashreq NEO to enable Indian expats to open an NR account via its app

Mashreq NEO, the full-service digital bank that comes under the umbrella of Mashreq Bank, has tied up with Federal Bank, an Indian commercial bank, to enable Mashreq Neo’s Indian customers to open a non-resident (NR) account with the Indian bank, instantly via the Neo app.

The new initiative aims to leverage the open banking construct to simplify the customer onboarding journey and deliver real-time account opening experience for customers.

In addition to seamless account opening, customers will soon be able to view the balance in their NR accounts with Federal Bank on the Mashreq Neo App and make instant remittances to India via its ‘Quick Remit’ facility.

Fernando Morillo – group head of Retail Banking at Mashreq, said: “The UAE is home to over three million NRIs and they also make up a significant proportion of the Neo franchise.  It is a key priority for us to offer our customers superior experience while fulfilling their banking needs. We are extremely pleased to partner with Federal Bank and offer this innovative NRI service, which we think will delight our customers. It will be our constant endeavour to build on this offering and introduce more customer centric innovations in the future.”

Shalini Warrier, executive director, Federal Bank commenting on the partnership said “We are delighted to announce this strategic tie-up with Mashreq Bank, a leading Bank in UAE. Through this, we will be able to deliver the best of banking services to the Indian diaspora in the UAE.  Federal Bank has a significant market share in the non-resident Indian business and in the inward remittances business; with this partnership, the best of all that we have on offer will be available to the customers of Mashreq Neo.”