Home Technology Digital Transformation Etisalat Misr selects Ericsson to upgrade its business support systems in Egypt The business support systems is a critical foundation for Etisalat Misr’s digital transformation programme by Gulf Business March 10, 2022 Etisalat Misr has chosen Ericsson to modernise its business support systems (BSS) in Egypt. The transformation will upgrade Etisalat Misr’s BSS platform to support data and voice-over-LTE (VoLTE) traffic growth, 5G readiness and internet of things (IoT). The agreement will equip Etisalat Misr with a range of upgraded capabilities across all its business operations in the customer, product, and service management domains and for customers, enterprises, partners, network technologies and events. Ericsson BSS will enable it to further spur innovation and enhance customer satisfaction with more flexibility. The agreement will also secure capacity expansion for VoLTE using Ericsson cloud VoLTE technology. The partnership will benefit Etisalat Misr with a low-risk and effective route to address business opportunities in both traditional telecom services, digital services, cloud transformation and IoT. Becoming an integral part of a great customer experience and enabling emerging digital ecosystems, Ericsson BSS products and partner ecosystem are backed by analytics-driven, real-time service and experience control. Hazem Metwally, chief executive officer at Etisalat Misr says: “It is a pleasure to have Ericsson as our partner that understands our vision and ambitions to evolve and transform our business. Enhancing our business operations in Egypt is essential to improving customers’ services and satisfaction. We are looking forward to the outcomes of this partnership that will be brought, especially with evolving our BSS, Digital transformation, latest network technology readiness, Fintech and IoT.” Ekow Nelson, vice president at Ericsson Middle East and Africa, says: “The acceleration of digitalisation everywhere in the world is transforming lives and opening doors to a whole host of opportunities. Today’s partnership with Etisalat Misr underscores our joint role in this transformation.” Read: Mobily partners with Ericsson to expand 5G industry use cases in Saudi Arabia Tags 5G Ericsson Etisalat misr Partnership Technology 0 Comments You might also like Insights: How UAE is enabling network transformation in the AI age Industry insights: How Saudi Arabia’s fintech scene is evolving How Dubai is leveraging technology to enhance guest experiences Are internet outages a wake-up call for B2B eCommerce platforms?