Emirates introduces touchless self check-in kiosks at Dubai International Airport

Dubai carrier Emirates’ self-check-in and bag drop kiosks at the Dubai International airport (DXB), have now gone touchless.

The 32 self-service bag drop machines and 16 check-in kiosks can be controlled completely by mobile phones without the need to touch the screens. The kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags.

The self-check-in kiosks were introduced in September last year.

Read: Emirates introduces self check-in, bag drop off service at Dubai airport

New services have also been added to allow passengers to make payments for ancillary purchases, such as additional baggage allowance, directly at the kiosks.

The self check-in kiosks, placed at the Economy check-in area in Terminal 3, complement the desks manned by Emirates check-in agents to reduce waiting time for customers.

The service is now available to customers travelling to all destinations except to the US, Canada, China, India and Hong Kong due to additional requirements from these destinations.

More kiosks are planned for the First and Business Class check-in area.

Travellers can also choose to use its integrated biometric path to facilitate a contactless journey. Utilising the latest facial biometric technology, Emirates passengers check in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, while travelling through the airport.

Read more: Emirates launches ‘biometric path’ for contactless experience at Dubai airport

Digital menus are available on the Emirates app allowing customers to browse on their personal devices both online and offline; as well as on Emirates’ Wi-Fi portal without needing to purchase an Internet package.

The Emirates app can also be used to create a preferred playlist from over 4,500 channels on inflight entertainment (IFE) on ice and sync it to their personal screens on board. Passengers will be able to control their viewing experience on the IFE screen with their personal devices, going forward.