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Why digital transformation in retail requires a modern data centre

As IoT devices proliferate in stores across the Middle East, retailers are turning to distributed, cloud-enabled data centre networks to manage rising data volumes, enhance security, and deliver personalised customer experiences

Jacob Chacko
Jacob Chacko

04 February, 2026

Why digital transformation in retail requires a modern data centre
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Walk into any retail store in the Middle East today, and you will probably notice one or more IoT devices such as handheld POS systems, electronic shelf labels, and modern security tools. However, what many of us don’t see is the amount of data being processed by retailers today on account of the digital transformation in recent years.

Thanks to initiatives and investments designed to establish an advanced digital economy, combined with a tech-savvy population, the Middle East, today, is a hub for innovation in retail. As the sector continues to prioritise omnichannel retailing, e-commerce, and personalised experiences, data centre infrastructure is becoming an increasingly vital component to managing data. For example, retail companies in the region are increasingly utilising IoT devices to measure real-time inventory tracking, customer traffic analysis and predictive maintenance. In fact, it is estimated that the UAE’s digital technology sector, including IoT, will grow by $3.8bn this year alone.

To enable these operations, data centres provide the backend infrastructure to collect, process, and analyse the monumental amounts of data generated by these devices. Consequently, an increasing amount of importance has been placed on modernising data centres for a more simplified and integrated approach to IT operations. No longer defined by physical facilities, data centres have become a core part of an infrastructure that needs to be resilient, flexible, and secure.

Shifting from a centralised to a distributed modern edge-to-cloud data centre network can benefit retail organisations and their customers while aligning with a few common industry priorities:

  1. Customer loyalty – The Middle East’s tech-savvy customers increasingly expect real-time information, personalisation, and seamless shopping experiences, whether they’re browsing, buying, or making a return. Having the right data is essential to obtaining a 360° view of the customer and their preferences. The first step in being able to derive these types of insights is having the right infrastructure in place to collect, store, and segment the data effectively, in a non-invasive manner.
  2. Securing sensitive data – As the digital transformation in retail continues, unfortunately, so do the threats of various types of cybersecurity threats. The 2024 UAE Retail Report revealed that both cyber attacks and data breaches had cost the sector a loss of approximately Dhs11m. Retailers need to ensure point-of-sale, scanners, IoT and other devices are secure in real-time with role-based policies across corporate, store and warehouse locations. Combined with artificial intelligence, retailers can take a more proactive approach and respond to potential incidents in real-time.
  3. Operational efficiency – With evolving IoT devices, increased security threats, and ever-changing customer expectations, retailers need to be able to respond quickly to risks at all levels. The risk of a system outage could jeopardise anything from supply to frontline workforce tools. The ability of retailers’ data centres to align with strategic innovation can help retailers seamlessly meet the operational demands of today’s digital era.

That’s where data centre network solutions can help retailers evolve from sprawling, costly legacy systems to a unified, more efficient data centre.

Distributed architecture

Retailers have enough to worry about with the industry landscape rapidly changing and more data than ever at their fingertips. Distributed architectures implement software-defined services that improve security posture, optimise network performance, and simplify network provisioning by distributing intelligence closer to workloads.

It’s becoming infinitely more difficult for retailers to secure data and see into blind spots as data grows and sprawls across on-prem and cloud footprints. With switches that provide built-in security capabilities, customers can apply policies consistently across both users and workloads. Dynamic segmentation reduces the risk exposure associated with east-west traffic patterns, which traditional approaches of physically separating network traffic cannot.

Unified orchestration

Innovations around cloud-based orchestration offer a single pane of glass for multi-site, multi-geography branch, campus and data centre network management. This benefits organisations with limited technical resources by not having to staff and fund dedicated on-site IT resources.

Moreover, overall end-to-end network and security policies can be vastly simplified with consistent global policies that span various locations and network fabrics, with fully stateful services that are delivered in-line, at scale, with wire-rate performance, and critical mission workloads are managed securely. Applying advanced intelligence to modernise data centre operations, retailers can overcome the challenges of inefficient, costly, and complex legacy systems by making the transition to a unified, intelligent, and automated data centre network.

Retail’s digital transformation is underway, and with it, the need to address ever-increasing data volumes that must be processed, secured, and analysed.

The right data centre solutions can give retailers full visibility and know with confidence that each application gets the right mix of network services and security.

The writer is the regional director – Middle East & Africa at HPE Networking.

BCG’s Oxana Dankova on why power grids are the energy transition’s real bottleneck

BCG’s Oxana Dankova explains why grid flexibility, digitalisation and coordination now matter as much as new infrastructure

Neesha Salian
Neesha Salian

04 February, 2026

BCG’s Oxana Dankova on why power grids are the energy transition’s real bottleneck
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As countries accelerate electrification and push deeper into the energy transition, pressure on power grids is becoming one of the most immediate and complex constraints. From data centres and electric vehicles to industrial electrification and renewable integration, demand is rising faster than infrastructure can keep up.

According to BCG, the global energy system faces an $18tn investment gap through 2030, with electricity networks carrying the bulk of that shortfall.

In this interview with Gulf Business, Oxana Dankova, partner and director at Boston Consulting Group, unpacks what can be done now to relieve grid bottlenecks, how governments and the private sector can better align policy and investment timelines, and why digitalisation, flexibility, and cross-sector coordination will define the next phase of energy system resilience.

Beyond new infrastructure, what are the most immediate actions the energy industry must take to relieve current grid bottlenecks and improve flexibility?

The global energy transition faces a daunting reality: an $18tn investment gap through 2030, with nearly 90 per cent of this shortfall concentrated in electricity infrastructure and end-use applications. The need to unlock grid capacity became obvious in the last few years, when many countries started facing multi-year queues to connect new generation and load to their energy systems.

To close the gap, the industry must pivot toward immediate, practical interventions that maximise existing infrastructure while preparing for continued demand growth and renewable generation connections.

The most obvious but underexploited opportunity lies on the customer side. First, we need to deploy comprehensive energy efficiency measures, for example, through improved building standards, advanced thermal insulation, innovative cooling and heating systems. This could reduce the energy needs of residential and commercial buildings by up to 30 per cent.

Second, we need to activate demand flexibility. For example, district cooling networks with integrated thermal storage can enable buildings to pre-cool during off-peak hours, reducing the stress on the grid in peak times. Many industrial processes have embedded potential to shift their energy consumption within the day or even between days. This can fundamentally alter the relationship between energy consumption and grid infrastructure, turning customers into active grid participants rather than passive consumers.

The untapped potential of distribution networks can present a meaningful opportunity in this sense. By fully integrating rooftop and agri-solar, small-scale battery systems, smart EV charging, and district energy systems with active demand flexibility management, networks can improve utilisation of their existing assets. This approach not only helps to reduce the need to invest in distribution and transmission but to create microgrids capable of keeping the lights on in case of broader system disruptions.

Strategic coordination of large load and generation connections is also critical. Rather than reactive grid expansions, energy system planners must orchestrate the placement of new connections to reduce the need to transport the energy over long distances, and therefore minimise backbone upgrades.

Grid operators have some internal levers as well. There is sometimes potential to get more out of existing assets while reducing the risk. It requires monitoring and simulating the assets’ condition and expanding operating limits dynamically. More importantly, a new ‘grid asset’ class is emerging – energy storage, especially BESS with grid-forming capabilities. It can help address both grid congestion and stability challenges, while enabling higher renewable penetration and is faster to deploy than building traditional grid assets.

So you can see there is quite a range of tools in our toolkit. Of course, activating it requires thoughtful planning and coordination, as well as investment in asset management and system operation capabilities, from advanced forecasting to revised grid codes and connection protocols.

How can governments and private players better align policy, regulation, and investment timelines to support the scale of grid upgrades needed by 2050?

The fundamental disconnect between long-term infrastructure needs and short-term regulatory cycles creates a challenge in situations with high energy growth driven by structural changes. It is important that the regulation encourages the solutions that are optimal and least costly for the customers in the long term, rather than focusing on minimal spend on a five-year horizon. If we are not looking beyond the next regulatory cycle, we risk having to replace the same assets again and again in the following cycles.

The global competition for critical grid equipment introduces another temporal complexity. In many regions, grid players need the flexibility to contract for essential components with 5-7 year lead times, extending beyond traditional regulatory periods. This requires innovative financing mechanisms or direct government support to secure long-term supplier commitments while maintaining competitive procurement practices.

Governments in the region also hold the key to long-term visibility into future development plans and coordinated land allocation decisions that can reduce the spending on transmission lines. When grid operators can predict where industrial facilities, data centres, and residential developments will emerge, they can proactively plan and optimally build capacity, rather than scrambling to do it at the last moment, paying a higher price.

Government support is equally important in the context of the global competition for a skilled workforce. As every region simultaneously pursues grid build out, the specialised expertise required for modern grid design, construction and operations becomes increasingly scarce. Successful regions will be those that develop comprehensive talent strategies encompassing attraction, retention, and continuous upskilling of both internal workforce and contractor networks.

Digitalisation is often cited as key to grid optimisation. What practical examples show its real impact, and where are we still falling short?

While digitalisation itself is not a panacea for solving grid challenges, it definitely unlocks new opportunities for grids to focus on the right work and improve their productivity. For instance, advanced future network planning capabilities – optimising future grid build-up with non-wire alternatives like storage and demand flexibility under multiple future scenarios – would not be possible without digitalisation and modern computing power. In many cases, it can reduce the need to build traditional grid assets by 20-30 per cent.

Many utilities are leveraging data from their assets, drones, LiDAR, and satellite imagery integrated with AI to revolutionise their operations. This enables automated detection of infrastructure defects, facilitates risk-based maintenance strategies, helps activate dynamic management of operational limits, and frees up substantial resources — reducing asset-related capital and operational expenditure by 15-20 per cent while managing risk better, and giving better information to the field crews.

Smart meter and grid IoT devices deployment, coupled with digital twin technology, is another great example of digitalisation’s compounding benefits. Beyond improved billing accuracy and reduced commercial losses, it creates visibility into power flows at a very granular distribution level. This insight enables utilities to reduce technical losses, accelerate fault identification, speed up new connection assessments, and activate demand flexibility. Some utilities have leveraged these capabilities to reduce augmentation requirements for new connections by two-thirds, transforming both customer experience and capital efficiency.

Self-healing grid capability through fault location, isolation, and service restoration (FLISR) technology represents another mature digital application. These systems automatically detect faults and reconfigure network topology to minimise the impacts of power outages on customers.

Microgrid management systems demonstrate digitalisation’s potential to fundamentally redesign grid architecture. These platforms can seamlessly transition distribution network segments to island operation in case of broader system disturbances while optimising local renewable resources and storage assets.

The key to achieving the real impact from digitalisation is, as always, not in the technology itself, but in being able to integrate the data and digital tools in the way people work and make decisions – so the ‘business as usual’ starts looking differently. This is where many utilities are still catching up. Moving beyond pilots and proofs of concept is often the most difficult step.

With data centres, EVs, and industrial electrification surging, how can grid operators and technology providers manage demand growth without compromising reliability?

The convergence of data centres, electric vehicles, and industrial electrification creates unprecedented demand growth patterns that challenge traditional grid planning assumptions. Data centres can present particularly complex challenges, with large inverter-based loads that can fluctuate by hundreds of megawatts within milliseconds, potentially triggering system-wide instability if not properly managed.

Connection policies and grid codes often need to be redesigned to keep our future energy systems thriving and resilient. We need to address both the grid congestion and challenges to grid stability.

To avoid the risk for grid stability, new types of load need to be treated as “grid actors” rather than passive consumers. Data centres’ connection requirements, in particular, need to address load ramp rates, predictability protocols, and grid support obligations. For example, rather than unpredictably disconnecting from the grid to test their backup power, these facilities could provide frequency and voltage support services, transforming potential grid liabilities into stability assets.

To manage grid congestion, flexible connection policies emerge as an important solution in many energy systems. They offer large customers an option to shift consumption (or curtail generation) from peak to off-peak periods in exchange for faster, lower-cost connections. Many industrial processes possess inherent flexibility that remains untapped: for example, logistics facilities can pre-cool warehouses to create thermal buffers, data centres can schedule AI training during off-peak hours, and EV charging can align with local solar generation patterns when vehicles remain parked during daylight hours.

Cross-sector collaboration is repeatedly highlighted as essential, but what does successful collaboration look like in practice between oil and gas, utilities, and emerging tech players?

Successful energy transition requires unprecedented coordination across traditionally siloed sectors. Transport electrification reduces oil product consumption, but requires having the grid capacity to power charging stations in the right locations. Renewable energy generation helps to free up gas volumes but requires grid infrastructure upgrades, and so does industry electrification and data centre connections.

Effective collaboration manifests through alignment of connection timing, location, sizing, and demand profiles. When industrial facilities, commercial developments, and infrastructure providers coordinate their deployment schedules, grids and generators can build capacity proactively rather than reactively.

When transmission grids direct customers and generators to areas with available capacity, this helps speed up connections and improve project economics for both consumers and renewable developers. This often requires collaboration not just across industry sectors, but also multiple government organisations. At the energy distribution level, the next generation network planning capability requires ecosystem-wide orchestration across municipal planners, real estate developers, EV charging networks, technology companies, and infrastructure players.

Such coordination is particularly critical to activate non-network solutions – including energy efficiency, demand-side flexibility, co-located distributed solar and battery systems, smart EV charging and vehicle-to-grid capabilities – which in turn minimise new grid infrastructure requirements, reducing customer costs and connection delays.

The integration of EV charging infrastructure exemplifies this collaborative potential. Joint planning between utilities, charging operators, fuel retailers, real estate developers and public transport companies can accelerate EV adoption while leveraging local renewable generation and potentially activating vehicle-to-grid capabilities in congested areas. This coordination simultaneously reduces oil and gas companies’ reliance on the domestic market while creating new revenue opportunities across the energy ecosystem.

The path forward requires rethinking traditional sector boundaries in favour of an integrated ecosystem view. Success will be measured not by individual sector outcomes but by the system’s collective ability to deliver reliable, affordable, and sustainable energy at unprecedented scale and speed.

Read: ‘When somebody says no, sales start’, says Dietmar Siersdorfer

Saudi’s King Fahd Causeway announces discounts as toll prices increase

The move comes ahead of a scheduled increase in toll charges that will take effect on February 18, marking an update to the pricing framework

Gulf Business
Gulf Business

04 February, 2026

Saudi’s King Fahd Causeway announces discounts as toll prices increase
Image credit: Getty Images

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The King Fahd Causeway Authority announced on February 2 the launch of new travel packages through the Causeway app, offering discounts of up to 40 per cent on toll fees.

The move comes ahead of a scheduled increase in toll charges that will take effect on February 18, 2026, marking a significant update to the pricing framework for one of the region’s busiest cross-border routes, a Saudi Gazette report said.

Read more-Inside Saudi Arabia’s mega transport projects powering Vision 2030

The new packages were unveiled shortly after the authority confirmed revised toll rates for vehicles using the causeway. Under the updated structure, tolls will rise to SAR35 for cars and motorcycles, SAR55 for minibuses, SAR70 for large buses, and SAR7 per ton for trucks, according to a Saudi Gazette report.

Exemptions and historical context

The authority clarified that the toll increase will not apply to students, persons with disabilities, or daily frequent travelers, underscoring efforts to limit the financial impact on key user groups. Available data show that the bridge crossing fee for small cars is currently SAR25, following an increase from SAR20 implemented at the beginning of 2016. That adjustment marked the first toll increase since the King Fahd Causeway opened in 1986.

Three package options for travelers

To offset the higher toll rates, the authority introduced three package options designed to meet varying travel patterns. The Frequent Traveler Package offers discounts of up to 40 per cent and targets travelers who cross the bridge daily or nearly daily. Priced at SAR850, the package is valid for one month or up to 40 crossings, whether one-way or return.

A second Frequent Traveler Package provides discounts of up to 20 per cent for occasional travelers who cross the causeway at intervals. This option costs SAR1,120 and remains valid for one year or until 40 crossings are completed.

The third option, a round-trip package, offers discounts of up to 15 per cent. Priced at SAR60, it is valid for one week from the date of the first crossing or for the first two crossings, whichever comes first.

Rising health insurance premiums in the UAE: What you need to know now

The UAE’s push for universal health coverage is a model of social progress, but it also underscores the economic realities of mandatory insurance

Nida Sohail
Nida Sohail

04 February, 2026

Rising health insurance premiums in the UAE: What you need to know now
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The UAE is accelerating its push for universal health coverage, aiming to ensure that every resident has access to essential healthcare.

While this move represents a major social victory, it is also redefining the economics of insurance, impacting premiums, utilisation patterns, and the financial sustainability of insurers. As mandatory insurance schemes expand across the emirates, employers, insurers, and policyholders are navigating a landscape that combines opportunity, obligation, and cost pressures.

Read more-Health Insurance in UAE: What you need to know about it

According to the Central Bank of the UAE’s Quarterly Economic Review, the UAE insurance sector maintained strong growth in Q2 2025. Key indicators such as written premiums, technical provisions, claims paid, and equity all rose, reflecting a sector that remains well-capitalised with healthy capital adequacy and earnings ratios.

The number of licensed insurance companies declined slightly to 583, comprising 22 traditional national insurers, 10 takaful national companies, 25 branches of foreign insurers, and one foreign reinsurer. Meanwhile, insurance-related professions increased to 508, demonstrating the sector’s expanding workforce.

Gross Written Premiums (GWP) rose 14.5 per cent year-on-year to Dhs40.9bn in H1 2025.

Growth was broad-based, with property and liability insurance up 17.8 per cent, health insurance climbing 12.7 per cent, and life insurance and fund accumulation products increasing 11.2 per cent, driven largely by demand for individual life insurance.

Federal health initiatives: Expanding access

The UAE has allocated Dhs5.745bn, 8 per cent of the federal budget for 2025, to healthcare and community prevention services. In a major policy shift, the UAE cabinet approved mandatory health insurance for private-sector workers and domestic employees without existing coverage, effective January 1, 2025. Under the mandate, private-sector employers and sponsors must provide insurance coverage for registered employees.

In parallel, the cabinet adopted the National Policy for Improving Women’s Health to guarantee access to preventive, therapeutic, and rehabilitative care. The Emirates Genome Council has also included genetic testing in pre-marital screening for Emirati citizens, reinforcing preventive healthcare initiatives source.

These moves, experts say, not only broaden coverage but also integrate insurance into the legal and regulatory framework, fundamentally altering how healthcare services are financed and consumed.

Mandatory insurance: A social win with financial implications

While these initiatives expand access, they also place pressure on insurers and employers.

“Health insurance premiums in the UAE have been rising steadily, with average increases of around 10 per cent year on year,” said Hitesh Motwani, deputy CEO of InsuranceMarket.ae. “This is driven by a combination of higher medical utilisation, rising treatment costs, and broader inflationary pressures within the healthcare system.”

The legal perspective is clear: coverage is increasingly seen as a necessary obligation rather than an optional employee benefit. Dubai and Abu Dhabi were the first emirates to make health insurance mandatory for residents, linking coverage to immigration and labour regulations.

According to the Central Bank’s 2024 statistics, this framework led to health insurance premiums rising 20.9 per cent year-on-year to Dhs31.3bn, with the number of policies increasing 59.9 per cent to 2.2m.

“This expansion of the insured pool increases utilisation, drives claims, and pushes renewal pricing higher,” noted Michael Kortbawi, partner at BSA Law. The federal rollout of a basic scheme across other Emirates starting January 1, 2025 further reinforces this dynamic, connecting insurance to residence permits and setting co-payment rules that shape consumption patterns.

The cost of compulsory coverage

Beyond legal obligations, rising premiums also reflect the mechanics of a mandatory system.

“When access seems free at the point of service, usage increases, and overuse becomes common,” Kortbawi explained. Controlling this “abuse cycle” requires pre-authorisation, co-insurance, and auditing, adding administrative costs that ultimately influence premiums. In short, insurers pay twice: first through increased claims, and second through mechanisms designed to manage excessive utilisation.

Medical inflation also plays a significant role. Hospital charges, specialist fees, diagnostics, and complex procedures have consistently risen faster than general inflation. Hitesh Motwani emphasised that insurers must incorporate these costs into pricing models to sustain coverage and maintain policyholder access to quality healthcare.

Lifestyle-related and chronic conditions compound the effect. Around 40 per cent of policyholders declare at least one pre-existing condition, often linked to diabetes, hypertension, or heart disease. “Ongoing medical care, regular consultations, medications, and monitoring increase overall claims utilisation, impacting average premiums across the pool,” Motwani said.

Long-term trends and economic resilience

Despite rising costs, the UAE continues to demonstrate strong long-term trends in healthcare affordability and accessibility. David Denton-Cardew, head of Propositions at Zurich International Life Ltd., noted that economic resilience, including 4.8 per cent GDP growth, financial wealth of $1.5 trillion, and more than 81,000 millionaires in Dubai, has supported improvements in healthcare standards.

“The focus on wellbeing, infrastructure development, and government initiatives has resulted in longer, healthier lives,” Denton-Cardew said. These improvements have contributed to a gradual decline in life insurance costs over time, highlighting the balance between social benefits and financial pressures in a growing insurance market.

Balancing coverage, costs, and sustainability

The UAE’s push for universal health coverage is a model of social progress, but it also underscores the economic realities of mandatory insurance. Expanding access generates higher claims, administrative costs, and pricing pressures for insurers, while employers must navigate new obligations.

The key challenge will be maintaining a system that is both socially inclusive and financially sustainable. Effective regulation, co-payment frameworks, and proactive management of claims utilisation will be critical in ensuring that the UAE can continue to provide comprehensive coverage without destabilising the insurance market.

As the federal scheme rolls out across emirates in 2025, all eyes will be on how insurers, employers, and policyholders adjust to a landscape in which health coverage is both a fundamental right and a complex financial commitment.

First Digital CEO Vincent Chok on why AI agents need stablecoins

Stablecoins remove the temporal and operational constraints of legacy banking

Rajiv Pillai
Rajiv Pillai

04 February, 2026

First Digital CEO Vincent Chok on why AI agents need stablecoins
Vincent Chok, CEO and founder of First Digital/Image: Supplied

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The rise of autonomous AI agents is forcing a rethink of how money moves through the global financial system. While banks, cards, and payment rails were designed for humans and corporates, they struggle to accommodate machines that operate continuously, independently, and at speed. According to Vincent Chok, CEO and founder of First Digital (issuer of the fiat-backed stablecoin FDUSD), this mismatch is structural, not incremental.

“Traditional payment rails were built for human identity, not AI agents,” Chok said. “Current banking systems rely on deliberate consent, such as CAPTCHA, 3D Secure, and OTPs, that require a human in the loop.”

That requirement alone makes conventional finance incompatible with autonomous systems. “Without using digital assets like stablecoins, we are essentially trying to give a credit card to a machine that doesn’t have a face for biometrics or a thumb for a scanner,” he said. “This creates a structural identity gap that only digital-native rails can bridge through the use of AI agents transacting with digital assets like stablecoins.”

At the core of the problem is how financial identity is defined. “This reflects an evolution in how financial identity is defined,” Chok said. “Humans participate in the financial system through legal identity, and corporations through legal personhood, but autonomous AI agents require a different construct altogether.”

That construct, he argues, is economic identity. “An economic identity, defined by wallets, predefined spending limits, and cryptographic rules rather than physical presence or human approval.”

In practical terms, this shifts the basis of trust from paperwork and intermediaries to code and cryptography. It also explains why stablecoins and smart contracts are becoming foundational to agentic finance.

Why stablecoins fit machine-driven finance

Stablecoins remove the temporal and operational constraints of legacy banking. “Stablecoins turn money into programmable code, allowing financial settlement to happen at the same speed as the AI’s thought process,” Chok said.

While bank transfers can take days, the blockchain operates continuously. “By moving money to the blockchain, we shift from processing that sleeps on weekends and holidays to a 24/7 liquidity layer, settling transactions in seconds, any time, any day.”

Smart contracts add conditional logic to payments themselves. “Smart contracts allow us to embed the logic of a deal (if X happens, only then execute Y) directly into the currency itself, ensuring that payment only moves when a specific task is cryptographically verified.”

This combination enables financial activity that does not require supervision, escalation, or reconciliation after the fact, a prerequisite for machine-to-machine commerce.

Through its Finance District platform, First Digital is enabling AI agents to execute real-time stablecoin transactions. The result is a new category of use cases that were previously impractical.

“We are unlocking a world of autonomous machine-to-machine commerce,” Chok said. “In the UAE, we are seeing this play out in ‘Autonomous Procurement’, where an AI agent can monitor inventory, place orders with suppliers, and settle the payment in stablecoins without any human intervention in the process.”

The implication is broader than procurement automation. “This transforms AI into an independent economic actor capable of managing budget, revenue, and supply chains,” he said. “Relieving humans from these mundane or repetitive tasks so that human workers can focus on more critical issues.”

In effect, AI moves from decision support to economic execution.

Risk, guardrails, and “Know Your Agent”

Allowing autonomous systems to move money inevitably raises concerns about risk. Chok argues that traditional controls are poorly suited to the agentic era.

“Security in the agentic era isn’t about human permission…it’s about hard-coded regulations built into the financial rail,” he said.

Smart contracts allow governance to be enforced at transaction level. “By using smart-contract guardrails, we can implement ‘Know Your Agent’ (KYA) protocols that set fixed spending limits and merchant whitelists that an AI cannot override.”

Auditability is also native rather than retrospective. “Since every transaction is public and permanently recorded on the blockchain, we gain a level of real-time auditability that traditional banking simply cannot match.”

Instead of trusting systems, rules are enforced automatically. “We are replacing simply trusting a machine with certainty via cryptographic constraints,” Chok said. “Ensuring that if an agent attempts to move funds outside of its defined parameters, the hard-coded guardrails reject the transaction.”

Beyond AI, stablecoins are already reshaping how people are paid, particularly in the UAE’s highly international labour market.

“It is not surprising that such a high share of UAE freelancers prefer stablecoins,” Chok said. “The country is home to one of the world’s largest expatriate populations, with foreign workers comprising 88 per cent of residents.”

For globally mobile workers, traditional banking creates friction. “Many freelancers—be it local or international—are paid by overseas entities or regularly move money across borders.”

Stablecoins address that pain directly. “Low transaction fees, near-instant settlement, and stable value without the friction of traditional banking rails.”

He also points to regulatory pragmatism. “The UAE has also tailored its financial infrastructure to these realities,” Chok said. “It is one of the few jurisdictions where companies can design payroll systems that maintain fiat compliance for domestic staff while offering crypto flexibility for international hires.”

Contrary to the view that regulation slows innovation, Chok sees the UAE’s approach as deployment-driven.

“Regulatory clarity can either instil confidence in digital assets, or introduce friction through increased bureaucracy,” he said. “The UAE is taking a deployment-focused approach, providing comprehensive frameworks that allow users to adopt digital assets with certainty.”

The rollout of AE Coin illustrates this model. “Following its license approval by the Central Bank of UAE in 2024, the UAE’s first dirham-backed stablecoin was deliberately integrated into real-world payments by mid-2025,” Chok said.

Adoption has followed quickly. “The fuel and convenience retailer ADNOC Distribution now accepts the AE Coin across its 980 service stations.”

Rather than sitting alongside banking, AE Coin acts as connective tissue. “This regulatory framework positions AE Coin as a bridge between traditional banking and blockchain-based finance.”

The complexity of compliance increases sharply when AI enters the financial system.

“Companies often underestimate how compliance processes differ during the transition from human actors to AI agents,” Chok said. “While humans can be verified through standard procedures such as AML and KYC, the frameworks for vetting AI agents are less established.”

That gap is also an opportunity. “This market gap also points to an opportunity for companies to provide compliance solutions for vetting AI systems.”

Operating across borders adds another layer. “Both the global stablecoin and agentic AI landscapes are fragmented,” he said. “To navigate cross-jurisdictional operations, it is critical to secure active licenses and registrations and aligns with local regulations.”

Phased deployment matters. “Phased rollouts, supported by local risk audits and legal counsel, also help keep compliance and operational risks manageable across multiple markets.”

The next five years of agentic finance

Looking ahead, Chok expects AI agents to become embedded across financial activity.

“Over the next five years, we can expect AI agents to be embedded within institutional and retail transactions alike, using stablecoins as the key settlement asset.”

The role of AI will be highly contextual. “These AI agents could make payments on behalf of individuals or businesses, with AI models tailored to different user needs across the automated financial ecosystem.”

Financial inclusion is also part of the equation. “Stablecoins have a track record of improving financial access for the unbanked,” he said. “Combining them with AI tools can make this process even more efficient.”

The UAE, he believes, will play a defining role. “The UAE is poised to lead the growing convergence of stablecoins and agentic payments.”

Its advantage lies in scale and execution. “The region’s combination of sovereign-scale stablecoin initiatives and readiness for AI-driven payments create the network effects that many other jurisdictions lack.”

By focusing on deployment rather than theory, Chok sees the UAE setting a global template. “By homing in on its strengths in real-world adoption and innovation, the UAE serves as a blueprint for integrating AI, stablecoins, and traditional financial institutions on a global scale.”

Read: Mastercard’s Prakriti Singh on integrating stablecoins into mainstream commerce

Dubai, Abu Dhabi office rents surge as Grade A supply tightens: Savills

Looking ahead to 2026, Savills expects both Dubai and Abu Dhabi to move toward more selective opportunities as new supply enters the market

Rajiv Pillai
Rajiv Pillai

04 February, 2026

Dubai, Abu Dhabi office rents surge as Grade A supply tightens: Savills
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Dubai and Abu Dhabi ended Q4 2025 with sustained rental growth and resilient occupier demand, underpinned by limited Grade A supply, ongoing economic diversification and a clear shift toward smaller, more flexible office formats, according to Savills’ Dubai and Abu Dhabi Office Market in Minutes, Q4 2025.

Dubai

In Dubai, average office rents climbed to around Dhs225 per sq ft, marking a 32.4 per cent year-on-year increase. Commercial property transactions reached Dhs12.4bn in December 2025 alone, reflecting continued confidence in the market.

Demand remains firmly skewed towards smaller office units, with 63 per cent of enquiries focused on spaces below 5,000 sq ft, highlighting occupiers’ preference for agile and right-sized workplaces.

Tenant decision-making has become increasingly pragmatic, with greater emphasis on tenure security and operational efficiency. This has been supported by RERA renewal protections and a positive macroeconomic backdrop. The Central Bank of the UAE is forecasting GDP growth of 5.2 per cent in 2026, while more than 53,000 new companies joined the Dubai Chamber of Commerce during the first nine months of 2025, reinforcing underlying demand for office space.

Rental performance varied across key submarkets. DIFC continued to command the highest rents at approximately Dhs537 per sq ft, while Business Bay and JLT recorded some of the strongest annual growth. Expo City also gained traction as an emerging office destination during Q4, supported by its campus-style layout and sustainability-led positioning.

Toby Hall, Head of Commercial Agency at Savills Middle East, said: “Dubai continues to demonstrate strong fundamentals, with occupiers becoming more strategic in how they approach space. While demand remains robust for Grade A offices, we’re seeing a clear shift towards smaller, more flexible layouts, alongside increased demand for flexibility, resilience, and future-proofed workplace strategies. As we head into 2026, prime locations with high-quality stock are expected to remain well supported, underpinned by ongoing business formation and regional investment activity.”

Abu Dhabi

In Abu Dhabi, the Grade A office market remained landlord-favourable, with average rents rising to approximately Dhs2,375 per sq m per annum (around Dhs221 per sq ft), representing a 22 per cent year-on-year increase. Growth was driven by sustained demand from financial services, IT and engineering occupiers.

Prime CBD rents increased to around Dhs2,750 per sq m (approximately Dhs256 per sq ft), up 26 per cent annually. Demand for micro-offices and flexible layouts also continued to strengthen, as occupiers prioritised high-quality, ready-to-occupy space.

Harry Ransom, Head of Commercial, Abu Dhabi at Savills Middle East, added: “Abu Dhabi’s office market continues to benefit from limited Grade A supply and sustained occupier interest, particularly within core business districts. We’re seeing growing demand for high-quality, ready-to-occupy space as companies enter the market more cautiously, favouring flexible layouts and smaller footprints. With a measured supply pipeline ahead, prime assets are expected to remain well supported through 2026.”

Outlook

Looking ahead to 2026, Savills expects both Dubai and Abu Dhabi to move toward more selective opportunities as new supply enters the market. Prime assets in established locations are forecast to remain well supported, driven by continued business formation and sustained regional investment activity.

The links to the reports are here: Dubai Office Market Report – Q4 2025 and Abu Dhabi Office Market Report – Q4 2025

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