Only 0.82 minutes of outage: DEWA sets new world record
The result surpasses its own previous world record of 0.94 minutes set in 2024, reflecting an improvement of nearly 13 per cent
28 April, 2026
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Dubai Electricity and Water Authority (DEWA) has achieved a new global benchmark in electricity supply reliability, recording just 0.82 minutes of Customer Minutes Lost (CML) per year, equivalent to about 49 seconds, according to a WAM report.
The result surpasses its own previous world record of 0.94 minutes set in 2024, reflecting an improvement of nearly 13 per cent.
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“We utilise the latest technologies of the Fourth Industrial Revolution, particularly artificial intelligence, which we are fully integrating into DEWA’s strategies and operations,” said Saeed Mohammed Al Tayer, MD and CEO of DEWA.
This milestone reinforces Dubai’s position as a global leader in utility performance and reflects DEWA’s sustained investment in digital infrastructure and operational excellence across network
Smart grid transformation
Al Tayer said DEWA’s smart grid forms a core pillar of its long-term strategy to ensure highly reliable, efficient and sustainable energy services. He noted that the initiative supports Dubai’s broader development goals, including the Dubai 2040 Urban Master Plan and the Dubai Economic Agenda (D33), which aim to position the city among the world’s top three urban economies.
The authority has invested Dhs7bn in its smart grid programme through 2035, introducing advanced systems that enhance transmission and distribution efficiency, reduce outages, and improve load management across the network.
Advanced restoration system
A key innovation is DEWA’s Automatic Smart Grid Restoration System, the first of its kind in the Middle East and North Africa. It enables real-time monitoring, remote control, and automated fault detection without human intervention, allowing faster isolation of issues and rapid service restoration.
Officials said the system continues to enhance resilience, reduce response times, and improve customer satisfaction by ensuring uninterrupted electricity supply across Dubai’s rapidly expanding urban infrastructure and supporting future demand growth driven by smart city initiatives underpinned by advanced automation systems across the emirate Dubai
DEWA said it has steadily reduced CML from 6.88 minutes in 2012 to 0.82 minutes in 2025, significantly outperforming the European Union utility average of around 15 minutes.























