Why the sharks bit: PetBae’s journey from startup to scale-up
Founder Joey Chaaya shares how the brand is leveraging its newfound visibility to scale grooming services, optimise its tech stack, and lead a “pet-first” movement across the UAE.
07 January, 2026
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Since securing the highest investment offer on Shark Tank Dubai, PetBae has evolved from a niche boarding alternative into a comprehensive digital home for the region’s pet parents. In this conversation with Gullf Business, founder Joey Chaaya shares how the brand is leveraging its newfound visibility to scale grooming services, optimise its tech stack, and lead a “pet-first” movement across the UAE.
When we last spoke in 2023, PetBae was just beginning to scale. Fast forward to 2025, and you received an offer on Shark Tank Dubai. How did that moment shape the business?
Shark Tank Dubai was a huge moment for us, not just because of the offer itself, which happened to be the highest on that episode, but because of what came after. The visibility and credibility that came with being featured on the show really pushed the brand forward.
From a marketing standpoint, it gave us a powerful stamp of validation; “as seen on Shark Tank” still resonates with users, partners, and even investors. It opened a lot of doors, helped us reach more pet parents, and reinforced that we’re solving a real need in the region.
You talked about building a home-based alternative to traditional pet boarding. How has that vision evolved over the past year?
That original idea still sits at the heart of what we do — personalised, cage-free care in a home-based environment, but we’ve evolved into something much bigger. Over the past year, we’ve heavily optimised the app to make the user experience smoother, faster, and more intuitive.
We’ve expanded the platform into a more complete ecosystem, where pet parents can now find not just sitters and walkers, but also grooming services. We’re building toward a future where PetBae is the trusted platform pet parents open for everything. The idea is to create one seamless platform where pet owners can find everything they need: reliable, community-driven, and easy to use.
Grooming is your latest offering. Why was that the next logical step?
Grooming was one of the most requested features from our community. Instead of building a grooming service from scratch, we took an aggregator approach, partnering with established and trusted grooming businesses across the UAE and integrating them directly into the app. That way, users can book from a list of trusted local providers with the same ease and confidence they use to book a sitter.
We’re also going to be adding a feature where sitters on our platform can offer grooming as an add-on, which is great for pets who feel more comfortable staying with someone familiar. It’s all about making things simpler, more flexible, and more personalised for both pets and their humans. We’re also offering exclusive discounts to encourage users to try it, and the response has been really strong.
What’s the big vision from here? Where do you see PetBae in the next two to three years?
Our goal is to become the go-to platform for pet care across the GCC and beyond. We’re constantly improving our tech stack to make life easier for pet owners and better for the pets themselves. That means expanding our services, entering new markets, and continuing to invest in trust, quality, and user experience.
We’re not just building an app, we’re building a movement that celebrates the bond between people and their pets, and we’re doing it from right here in the UAE. The ultimate goal is to make the PetBae app a true ecosystem for all things pet-related.
What’s changed for you and for PetBae since receiving the investment offer on Shark Tank Dubai?
The visibility and credibility from Shark Tank Dubai opened so many doors. It brought new users onto the platform, made it easier to form partnerships, and gave our team a massive boost of momentum. From a marketing perspective, it elevated our brand in a way traditional campaigns rarely can—people saw the story behind the product, and that emotional connection translated into engagement.
We saw organic traction spike across our channels, app installs increase, and conversations around PetBae take on a new level of seriousness, especially from partners and pet owners who had never heard of us before.
Internally, it pushed us to level up, from improving the app experience to expanding into new services like grooming. It reminded us that we’re not just building a product, we’re building trust. And when people believe in what you’re doing, you naturally raise the bar and hold yourself to it.
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