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FedEx’s Kami Viswanathan on building resilient supply chains in an era of constant disruption

The president of FedEx Middle East, Indian Subcontinent and Africa shares how the company is redesigning its network for a world of continuous disruption, the evolving role of logistics in driving growth, and what it takes to lead in a sector that is rapidly redefining itself.

Neesha Salian
Neesha Salian

21 April, 2026

FedEx’s Kami Viswanathan on building resilient supply chains in an era of constant disruption
Images: Supplied

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In global trade today, logistics has moved from the background to the centre of business strategy, shaping how companies scale, compete, and respond to disruption. From geopolitical tensions to the rapid rise of e-commerce, supply chains are under constant pressure to be faster, smarter, and more resilient.

Against this backdrop, Kami Viswanathan, president of FedEx Middle East, Indian Subcontinent and Africa, is navigating one of the most complex operating environments in the industry.

Here, she shares how FedEx is redesigning its network for a world of continuous disruption, the evolving role of logistics in driving growth, and what it takes to lead in a sector that is rapidly redefining itself.

As a female leader in a traditionally male-dominated industry, what advice would you give women entering logistics today that goes beyond work harder and be resilient?

In an increasingly fluid global business environment, supply chain resiliency is becoming more critical than ever. Logistics is no longer a back-end function; it is central to how businesses grow and compete. That shift alone makes this one of the most exciting industries for women to step into today.

As the backbone for global trade and commerce, logistics offers many opportunities for career growth. Be intentional about where you place yourself. Choose organisations where performance is rewarded, where leaders invest in people, and where you are given the space to lead early. Organisational culture will accelerate or limit your trajectory far more than any single role.

Second, don’t self-select out of operational or technical roles. Some of the most influential positions in logistics sit at the intersection of operations, engineering, and decision-making. Women who lean into these spaces early build disproportionate credibility.

Third, build your voice, not just your capability. In a complex, fast-moving industry, asking the right questions and challenging assumptions is often more valuable than having all the answers.

And finally, think of your career as a portfolio of experiences, not a ladder. Don’t be risk-averse in taking on new projects. Logistics offers exposure across markets, functions, and technologies. The more deliberately and boldly you navigate that breadth, the faster you move from participant to leader.

Supply chain shocks have shifted from rare events to a recurring reality. How is FedEx redesigning its network and decision-making processes to operate in a constant state of disruption rather than reaction?

Disruption is no longer episodic; it is structural. The real shift for us has been moving from a model of recovery to a model of continuous adaptation.

At FedEx, resilience is engineered into both our physical network and our decision-making architecture. Our multimodal network across air, road, and ocean ensures we are not dependent on a single corridor or geography. Investments such as our hub at Dubai World Central, the Middle East Road Network, and expanded presence and connectivity in Saudi Arabia are designed to increase route density and give us options when conditions change.

In recent months, disruptions across parts of the Middle East have required rapid adjustments to traditional air and ground corridors. At FedEx, this has meant activating alternative gateways and strengthening regional road connectivity to ensure shipments continue to move across markets.

What truly changes the equation is data. Tools like FedEx Surrou and SenseAware allow us to predict risk, not just respond to it, particularly for high-value, time-sensitive shipments.

The outcome for customers is simple: earlier visibility, more routing choices, and the ability to make better decisions ahead of disruption, not after it.

E-commerce competition is increasingly defined by delivery experience. How is FedEx helping retailers turn logistics into a competitive advantage rather than a cost centre?

Across the Gulf’s fast-growing e-commerce market, logistics is becoming a key driver of conversion and customer loyalty. In many ways, the delivery experience is now an extension of the brand experience.

The delivery journey plays a critical role in shaping customer trust and repeat purchases. Factors such as shipping costs, delivery timelines, and clarity on duties and taxes can directly influence buying decisions and overall satisfaction.

At FedEx, our focus is on helping reduce this complexity through integrated, digitally enabled solutions. Services like FedEx International Connect Plus are designed to offer a balance of speed and cost efficiency for cross-border shipments, while our digital tools provide greater transparency on duties, taxes, and delivery timelines upfront.

The post-purchase experience is equally important. Digital capabilities such as FedEx Delivery Manager and Picture Proof of Delivery give consumers greater control and confidence, while seamless returns solutions help retailers close the loop and encourage repeat purchases.

Increasingly, customers are not looking for standalone services, but for integrated, end-to-end solutions that support the entire e-commerce journey.

SMEs are central to economic diversification across the Gulf and emerging markets. Where do you see the biggest logistics gaps preventing SMEs from scaling internationally?

As Gulf economies accelerate diversification, SMEs are playing a central role in driving cross-border trade.

While small businesses are often competitive on product and innovation, expanding globally introduces additional considerations such as regulatory requirements, customs processes, and limited shipment visibility. These can make planning and scaling more challenging.

Fragmentation can further add to this, as SMEs often work with multiple providers across transport, clearance, and last-mile delivery, increasing coordination efforts and costs.

The opportunity, therefore, is simplification. At FedEx, our role is to bring these elements together through an integrated network and digital platform, so businesses can access global markets without having to build that infrastructure themselves.

When logistics becomes seamless, SMEs can focus on what they do best, building and selling great products, while scaling internationally with far greater certainty.

For many SMEs, the challenge is less about opportunity and more about navigating the systems around it.

Sustainable logistics often comes with higher short-term costs. How do you balance environmental commitments with commercial realities?

FedEx has a long track record of managing environmental impacts, and we’ve made significant progress growing our business while reducing our emissions in our operations. Efficiency is often overlooked as a key driver while other innovations mature and costs normalise. In logistics, efficiency is the foundation of any sustainability initiative, particularly in markets like the UAE, where sustainability is increasingly a national priority.

Every improvement in route optimisation, fleet modernisation, or facility design helps reduce emissions while also enhancing operational efficiency. This principle underpins how we invest across our network.

At the same time, we take a measured approach in our transition to zero tailpipe-emission vehicles to ensure the technology meets the demands of our operations. The deployment of electric fleets in markets such as the UAE and investments in more fuel-efficient aircraft are all part of building a lower-emissions, higher-efficiency network. Facilities like our hub at Dubai World Central further reinforce this approach through sustainable design, energy efficiency, and renewable energy integration.

Tools like FedEx Sustainability Insights (FSI) are another important level. FSI provide customers with greater visibility into the environmental impact of their shipments, enabling more informed decision-making.

Ultimately, sustainability at scale is most effective when it is embedded into how the network operates, rather than treated as a parallel initiative.

With regional champions and digital-native logistics players gaining ground, what truly differentiates FedEx today: network scale, technology, reliability, or customer experience?

What differentiates FedEx is not scale, technology, or reliability in isolation, but how we integrate these capabilities into a single, connected operating system for global trade.

Across the industry, players bring different strengths. At FedEx, our focus is on connecting more than 220 countries and territories through a unified network that brings together our physical infrastructure with real-time data intelligence.

Our hub at Dubai World Central and Middle East Road Network illustrate how we seamlessly integrate air and ground operations to enhance both speed and flexibility across the region.

At the same time, the scale of our network, moving approximately $2tn worth of goods annually, generates rich data insights. Through FedEx Dataworks, we use this data to continuously optimise routing, improve performance, and strengthen reliability.

The result is consistent, predictable outcomes at scale, which ultimately define customer experience in logistics.

Dubai coffee chain links discounts to car plates in new campaign

The promotion ties discounts directly to customers’ vehicle license plates, with the last two digits determining the percentage discount applied to orders

Rajiv Pillai
Rajiv Pillai

20 April, 2026

Dubai coffee chain links discounts to car plates in new campaign

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Peet’s Coffee is rolling out the return of its “License Plate Discount” campaign across select drive-thru locations in Dubai, introducing a limited-time activation aimed at boosting footfall and customer engagement during the pre–back-to-school period.

Running from April 19 to April 23, 2026, the campaign will be available at Peet’s Coffee Furjan West Pavilion, Peet’s Coffee Al Wasl Road, and Peet’s Coffee Motor City.

The promotion ties discounts directly to customers’ vehicle license plates, with the last two digits determining the percentage discount applied to orders. For example, a plate ending in 56 qualifies for a 56 per cent discount, while higher numbers such as 95 unlock up to 95 per cent off, capped at Dhs75.

In addition, vehicles displaying the UAE country code “971” are eligible for a flat Dhs75 discount, aligning the campaign with national identity and community engagement themes.

The activation comes as Dubai enters a seasonal transition period, with schools set to resume shortly. By combining a gamified mechanic with a time-bound offer, the campaign is designed to increase repeat visits and drive incremental sales across drive-thru formats.

The initiative also reflects a broader trend among food and beverage (F&B) brands in the UAE, where experiential and locally relevant campaigns are being used to differentiate offerings and enhance customer interaction.

The offer is valid daily from 5:00 am to 1:00 am across participating drive-thru outlets for the five-day campaign window. Discounts are applied per transaction and subject to the AED 75 cap.

Electric bikes for delivery in UAE: What it means for the industry

The initiative comes as part of broader efforts led by the Ministry of Energy and Infrastructure (MoEI) to advance green mobility and reduce emissions in high-impact industries

Nida Sohail
Nida Sohail

20 April, 2026

Electric bikes for delivery in UAE: What it means for the industry

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The UAE is taking another step toward cleaner transportation, as EMX and EMPALA have signed a new agreement to deploy electric bikes across delivery operations, targeting the fast-growing last-mile logistics sector.

The initiative comes as part of broader efforts led by the Ministry of Energy and Infrastructure (MoEI) to advance green mobility and reduce emissions in high-impact industries. The ministry played a key role in facilitating the partnership between EMX, the logistics arm of 7X, and EMPALA, a joint venture between MoEI and PACT Carbon.

Read more-RTA, Terra to install battery-swapping stations for electric delivery bikes

The agreement focuses on integrating electric bikes into delivery fleets, supporting the UAE’s long-term sustainability ambitions under the UAE Net Zero 2050 Strategy and the UAE Energy Strategy 2050, according to a WAM report.

Urban delivery services have seen rapid expansion in recent years, driven by the surge in e-commerce and logistics demand. This growth has also increased pressure on transportation systems to adopt cleaner and more efficient solutions.

Image credit: WAM/Website

Under the new agreement, EMPALA will supply a fleet of electric bikes specifically engineered for the UAE’s climate and operating conditions. These bikes are expected to improve efficiency while significantly reducing fuel consumption and carbon emissions linked to daily delivery activities.

EMX will integrate the electric bikes into its logistics network, aiming to enhance operational performance while shifting toward more sustainable transportation methods.

Officials highlight impact on emissions and efficiency

Eng Sharif Al Olama, undersecretary for Energy and Petroleum Affairs at MoEI, emphasised the importance of the initiative in addressing environmental challenges.

“This agreement is part of the ministry’s efforts to accelerate the transition to sustainable, low-emission transportation systems through practical initiatives that drive real transformation in sectors with a direct impact on the carbon footprint, particularly the delivery sector,” he said.

“Expanding the use of electric bikes represents a significant step toward reducing emissions and improving energy efficiency,” Al Olama added.

He further stressed the importance of collaboration between public and private sectors in achieving national goals.

“We believe that strategic partnerships with the private sector are a key pillar in achieving national strategic objectives. EMPALA represents a national model for enabling the transition to green mobility by providing integrated solutions, including electric vehicles, supporting infrastructure, and sustainable operating models,” he said.

Private sector sees logistics evolution

Industry leaders also pointed to the broader implications of the partnership for the future of logistics in the UAE.

Tariq Al Wahedi, group CEO of 7X, described the collaboration as a key milestone in building a more sustainable logistics ecosystem.

“This collaboration marks an important step in advancing more sustainable and efficient logistics solutions and highlights the importance of integrated national efforts to accelerate the adoption of low-emission operating models,” he said.

“Through EMX, 7X is supporting a more flexible and sustainable operating model that balances service efficiency with environmental responsibility,” Al Wahedi added. “This partnership reflects our belief that the future of logistics will be built on impactful partnerships, practical technologies, and the ability to translate national commitments into tangible outcomes.”

Innovation tailored for UAE conditions

EMPALA’s leadership highlighted the technological and economic benefits of the initiative, noting that the electric bikes were specifically designed to meet local requirements.

Dr Oleg Paltin, founder and CEO of EMPALA, said the company has invested heavily in developing solutions suited to the UAE market.

“We developed the company in partnership with the Ministry of Energy and Infrastructure from the outset to meet the needs of this market and support the UAE’s ambitions in the energy sector,” he said.

“We have invested significantly in designing an electric bike tailored to the country’s operating requirements, delivering a solution that creates direct economic value for our partners, alongside its positive environmental impact.”

The partnership underscores the UAE’s commitment to accelerating the adoption of clean transportation solutions, particularly in sectors with rapidly growing demand. By targeting last-mile delivery, the initiative aims to deliver measurable environmental benefits while supporting the country’s transition to a low-emission economy.

Arabian Sparta: The coming GCC defence industry boom

The Gulf’s air defences have done more than hold the line — they have shattered old assumptions about the region’s military readiness, writes missile response expert Eitan Charnoff

Eitan Charnoff
Eitan Charnoff

20 April, 2026

Arabian Sparta: The coming GCC defence industry boom
Pictured: Lockheed Martin's Terminal High Altitude Area Defense system (THAAD), which has become one of the cornerstones of GCC defence.

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Western analysts have spent a year debating whether the Gulf states could survive real military pressure.

Some think tanks, academics and thinkers were polite but skeptical. The posited assumptions included a perception of wealthy states, capable of procuring sophisticated hardware but not of fielding it under fire, underwritten by oil and gas revenues as well as American guarantees rather self sustaining models and strategic planning.

With the start and now potential end of Operation Epic Fury, that thesis has been proven unfounded in full and the implications for what is taking place across the gulf are immense and reassuring.

The air defence numbers tell the story plainly and dispel all myths. The UAE alone has engaged over 2,000 projectiles, recording interception rates above 90 percent for ballistic threats while keeping its airports, financial institutions, and government functioning throughout.

Saudi Arabia, drawing on years of live operational experience against Houthi strikes before this conflict began, maintained comparable rates across a defensive architecture that includes one of the world’s largest Patriot-based air-defence architectures, outside the United States.

Kuwait, Qatar, and Bahrain all intercepted sustained salvos, showing that this has been a Gulf-wide defensive effort, not something borne by the UAE and Saudi Arabia alone. The GCC’s sustained air defence capabilities seem to be on par with far more battle-tasting nations such as Israel or Ukraine.

Defence procurement cycles do not move on the strength of exhibition halls or interoperability briefings. They move when buyers watch systems perform under live fire and stop having to imagine whether they work. The Gulf’s defence is a massive endorsement to systems that will further proliferate globally post conflict. Furthermore, urgency produces both innovation and development.

We will likely see a GCC transform into not just a far greater defence purchaser but a bastion of domestically produced defence systems. Much of that infrastructure is already in place.

The GCC entered this conflict better prepared to capitalise on that shift than most outside observers appreciated. The UAE’s EDGE Group reported revenue of approximately $4.9bn in 2024, expanded its product portfolio from 30 items in 2019 to 201 by last year, and carried an order backlog of $12.8bn before a single missile was fired in March.

A defence cooperation framework signed with South Korea’s procurement agency in late February was valued at roughly $35bn. At UMEX in Abu Dhabi in January, EDGE unveiled the VORTEX-E autonomous kinetic counter-drone interceptor, a system reported with speeds of up to 350 km/h.

Weeks later, that kind of capability stopped being a product demonstration and became an operational requirement across every GCC air defence cell.

Saudi Arabia’s trajectory is equally consequential. Through SAMI, the kingdom has driven domestic defence content from 4 per cent in 2018 to 25 per cent by end of 2024, with a stated target of 50 per cent by 2030 under Vision 2030.

At the World Defense Show in Riyadh in February which closed $8.8bn in contracts across 1,486 exhibitors from 89 countries just sixteen days before the conflict began SAMI inaugurated an 82,000 square meter land industrial complex capable of producing 1,500 military vehicles annually and launched autonomous systems and land vehicle subsidiaries.

An aerial view of the 2026 World Defense Show in Riyadh.

That show will look different when the next edition convenes. So will every defence conference on the GCC calendar.

The precedents for what follows are instructive.

Israel’s defence exports reached a record $14.7bn in 2024, with air defence systems making up nearly half the total, a direct consequence of decades of operational validation that transformed their platforms into products that buyers no longer needed to take on faith.

Combat credibility shrinks timelines and opens export markets that peacetime marketing cannot reach. The Gulf is now entering that phase, and across all six GCC members rather than in any single state.

There is a deeper dimension to this that the procurement figures alone do not capture. The region’s governments did not merely hold together under pressure. They governed with calm and confidence.

Emergency arms packages totaling $23bn were fast-tracked from Washington within weeks of hostilities beginning, reflecting not charity but confidence in partners who had demonstrated the institutional capacity to absorb and deploy advanced systems at scale.

The old characterisation of Gulf security, specifically that of so-called wealthy buyers of imported protection, dependent on foreign guarantees, functional only in benign conditions has been overtaken by events and a demonstration of Gulf-wide competent leadership and long-term planning.

The coming defence industrial boom across the GCC will be driven by something harder to manufacture than procurement budgets: the lived experience of being targeted and holding the line.

That kind of validation is the compound return on decades of investment in both hardware and institutional depth. The GCC will thrive through this conflict and perhaps be more attractive hubs than ever and could expect a global defence boom that draws even more capital, customers, and expats to one of the best protected economic hubs on earth.

  • Eitan Charnoff is Founder and CEO of Potomac Strategy, a GCC-based public affairs and geopolitical consultancy and an expert on drone and missile response and rescue operations.

Marvell Technology shares jump on Google AI chip talks

Big Tech such as Google and Facebook-parent Meta are moving fast to reduce dependence on external chip suppliers by expanding their custom chip efforts

Reuters
Reuters

20 April, 2026

Marvell Technology shares jump on Google AI chip talks
Image: Getty Images

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Marvell Technology’s shares jumped 7 per cent in premarket trading on Monday following a report that Alphabet’s Google is in talks with the chip designer to develop two new chips aimed at running AI models more efficiently.

The potential deal could involve two distinct chips: a memory processing unit to complement Google’s tensor processing unit and a new TPU built for running AI models, The Information reported on Sunday, citing two people with direct knowledge of the discussions.

Big Tech such as Google and Facebook-parent Meta are moving fast to reduce dependence on external chip suppliers by expanding their custom chip efforts.

Google deploys TPUs for training AI models and to respond to user queries, a process known as inferencing, and works with Broadcom to design its chips.

The report signals that Google might be looking to diversify from Broadcom amid surging demand for its chips as businesses seek alternatives to Nvidia’s pricey chips.

Google and Marvell did not immediately respond to Reuters requests for comment.

AI lab Anthropic uses a range of chips, including TPUs designed by Google, to develop and run its AI software and chatbot Claude.

Last week, Meta extended its deal with Broadcom to produce several generations of custom AI processors. The social media giant paid Broadcom $2.3bn last year for AI chip design and related services.

Both Marvell and its larger rival Broadcom help clients with designing chips, as growing adoption of AI tools boost demand for specialized processors used in advanced data centers powering AI workloads.

Marvell trades at 33.35 times the estimates of its earnings for the next 12 months, compared with 27.84 for Broadcom.

Average stock rating of 44 analysts covering Marvell is “buy” and their median price target is $125, according to data compiled by LSEG.

Marvell is set to add more than $9bn in its market value of $122.15bn, if the premarket gains hold.

GCC wealth firm unveils AI-powered portfolio assistant

The launch builds on the firm’s long-term investment in digital infrastructure, including early adoption of a fully integrated client platform offering real-time access to private market investments

Rajiv Pillai
Rajiv Pillai

20 April, 2026

GCC wealth firm unveils AI-powered portfolio assistant
Image: Supplied

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The Family Office has launched “Wealth Mermaid,” an artificial intelligence (AI)-powered assistant integrated into its client application, as the firm accelerates its push into AI-enabled wealth management amid rising market complexity and investor demand for real-time insights.

The assistant was unveiled at the ‘Investing is a Sea’ summit hosted by the firm at Shura Island, bringing together regional and international stakeholders to discuss macroeconomic trends, private markets and the role of AI in investment decision-making.

AI-driven portfolio intelligence

Developed within the firm’s fintech lab and reviewed by Microsoft for accuracy and security, Wealth Mermaid enables clients to access portfolio data through voice and text commands in both English and Arabic.

The tool provides real-time visibility into performance, private market exposure, risk metrics and financial goal tracking, translating complex investment data into simplified, actionable insights within a secure platform.

The assistant is designed to support decision-making by presenting concise responses based on portfolio analytics, helping reduce reliance on traditional, static reporting models.

The launch reflects a broader shift in wealth management, where clients increasingly expect digital-first, interactive experiences alongside institutional-grade investment access.

Wealth Mermaid introduces a conversational interface that allows users to engage directly with their portfolios, aiming to improve clarity and reduce friction in navigating complex financial data, particularly during periods of market volatility.

Abdulmohsin Al Omran, Founder and CEO of The Family Office, said: “In uncertain markets, clarity matters. Our goal is to help clients understand their portfolios more clearly and make decisions with confidence. Wealth Mermaid brings together years of data and experience to give them a clearer view of the waters ahead, so they can navigate with insight, not noise.”

Building on digital infrastructure investments

The launch builds on the firm’s long-term investment in digital infrastructure, including early adoption of a fully integrated client platform offering real-time access to private market investments.

By embedding AI capabilities into this ecosystem, The Family Office is positioning itself at the intersection of private markets and advanced financial technology.

The rollout also aligns with broader Gulf Cooperation Council (GCC) trends, where financial institutions are increasingly deploying AI to enhance transparency, client engagement and operational efficiency.

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