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Roche Diagnostics’ new Gulf lead on building sustainable healthcare partnerships

Across the Gulf, preventive care is a key national priority, and diagnostics play a foundational role

Rajiv Pillai
Rajiv Pillai

27 August, 2025

Roche Diagnostics’ new Gulf lead on building sustainable healthcare partnerships
Sylvie Demirdjian/Image: Supplied

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The Gulf region is undergoing a rapid transformation in healthcare, with major investments in infrastructure and a growing demand for accessible, innovative diagnostic solutions. Across eight cluster markets — Bahrain, Iraq, Maldives, Oman, Qatar, Palestine, Syria, and Yemen — healthcare systems face diverse challenges, from early detection to decentralised care. To support this growth, Roche Diagnostics Middle East is expanding its leadership team, with Sylvie Demirdjian taking on the role of Gulf & Channel Partner Network Lead, effective August 1.

For Demirdjian, who has been with Roche since 2004, the appointment represents both a personal milestone and a strategic investment by the company in local leadership.

“I feel truly inspired to work at Roche and very proud of my journey here,” she said. “Since joining in 2004, I’ve been given the opportunity to grow, to take on new challenges, and to lead diverse teams across different markets, from Lebanon to France, and now across a group of markets as Gulf & Channel Partner Network Lead. Each step has prepared me with new perspectives, greater resilience, and a deeper understanding of how to build teams and partnerships that make a real impact.”

Strengthening presence in growth markets

The Gulf is a pivotal growth region for Roche Diagnostics, supported by large-scale healthcare transformation programmes, investments in medical infrastructure, and national strategies that emphasise early detection and preventative healthcare.

“The Gulf and Partner markets are an exciting growth area for Roche, with a growing demand for high-quality, accessible diagnostic solutions,” Demirdjian noted. “My goal is to ensure people across the region have fast, fair access to high-quality, innovative diagnostics.”

Her immediate priorities include engaging with stakeholders across the eight cluster countries, forging stronger local partnerships, and developing local talent. “It is only through strong local engagement that we are able to deliver in such a diverse and dynamic environment,” she added.

As part of Roche’s regional leadership team, Demirdjian will also represent these markets in broader forums such as EMEA-LATAM, ensuring that local needs are included in global strategy.

A long-term vision rooted in partnerships

Roche’s long-term vision for the Gulf focuses on building sustainable and agile partner networks that can respond to evolving healthcare challenges.

“At Roche we focus on ‘doing now what patients need next’; this means that our strategy will always be rooted in building trusted sustainable partnerships that can grow and adapt to the changing needs of the country’s healthcare systems,” she said.

Demirdjian emphasised that Roche’s approach goes beyond short-term transactions. “We are not just looking at short-term transactions; we are committed to creating long-term value by investing in our partners’ capabilities, aligning closely with the market’s priorities, and ensuring that together we can respond quickly to what patients need next.”

By deepening collaboration with governments, healthcare leaders, and pharma partners, Roche aims to strengthen health systems so they can deliver lasting access to diagnostics.

Innovation at the core of healthcare delivery

The Gulf markets are poised to benefit from an unprecedented wave of innovation. Roche is preparing to launch its highest-ever number of new products in the Middle East in 2025.

“2025 will see the launch of the highest number of innovative product launches in the Middle East, a clear signal of our commitment to advancing healthcare in the Gulf,” Demirdjian said.

A major focus is decentralising diagnostics through near-patient care solutions, which reduce reliance on central laboratories and bring testing closer to patients. The integration of LumiraDx into Roche’s portfolio has been a significant milestone, expanding rapid testing capabilities across conditions ranging from infectious diseases to non-communicable illnesses.

Read: Insights: How AI is redefining diagnostics and surgery

“This means faster, evidence-based clinical decisions that reach more patients, and improve efficiency across healthcare systems,” Demirdjian explained.

Such solutions align with national strategies. In Qatar, for example, Roche has worked with health authorities under Qatar National Vision 2030 and the National Health Strategy to integrate evidence-based diagnostics into healthcare systems.

Addressing unique challenges in Iraq

In Iraq, where healthcare infrastructure faces particular strain, Roche has renewed its strategic partnership with the Ministry of Health to expand access to diagnostics.

“The healthcare system in Iraq faces a unique set of challenges, including limited access to services for those in more rural locations,” Demirdjian noted.

Projects under this partnership include digital transformation initiatives, enhanced diagnostic capabilities, and public health education campaigns on early detection. “Agreements like these emphasise the continuation of educational initiatives to raise awareness of the importance of early disease detection — which is crucial for improving treatment outcomes,” she added.

Partnerships as a driver of resilience

“Partnership is in Roche’s DNA — in the Middle East, Roche is building on 60+ years of partnership legacy of bringing innovation to the region,” Demirdjian said.

Public-private partnerships (PPPs) remain central to Roche’s approach. By aligning with national healthcare strategies and working directly with ministries, Roche is co-developing programmes in early detection, digital transformation, and laboratory infrastructure improvement.

“These collaborations also make healthcare systems more resilient and adaptable. When we work with both public and private sector innovators, we can pilot new technologies, share best practice, and scale up quickly when something proves effective,” Demirdjian explained.

Diagnostics as the foundation of prevention

Across the Gulf, preventive care is a key national priority, and diagnostics play a foundational role.

“Diagnostics are the foundation of preventative healthcare — you can’t intervene early if you don’t detect early,” Demirdjian stressed.

One notable example is Roche’s collaboration in Qatar, where its Accu-Chek devices are integrated into school health clinics and connected to health centers. This supports the Primary Health Care Corporation (PHCC) in managing diabetes among schoolchildren.

“This initiative supports the PHCC in managing diabetes among schoolchildren by facilitating screening and continuous monitoring of diagnosed students. It provides authorities with a comprehensive overview and equips caregivers with the necessary tools to proactively manage the condition,” she explained.

Building capacity through partner training

For Roche, the success of innovation depends on the readiness of its partner network.

“We see our partners as an extension of Roche, so equipping them to deliver innovation is a priority,” Demirdjian said.

Training programmes cover not only technical expertise for lab technicians and healthcare professionals, but also capacity building across marketing, regulatory, and market access functions. “By strengthening technical knowledge and practice skills, we help ensure that when new solutions are introduced, they can be implemented effectively and delivered from day one,” she said.

Looking to the future: purpose and progress

Demirdjian sees the Gulf as one of the most ambitious healthcare markets globally, with strong government investment in transformation and innovation.

“The Gulf region is an ambitious market, one that is actively investing in healthcare transformation — and Roche is well positioned to be a catalyst in that change,” she said.

Looking ahead, Roche aims to scale decentralised testing, expand early detection for chronic and infectious diseases, and integrate AI-driven diagnostics into workflows.

“What excites me most is the opportunity to combine our innovation pipeline and our commitment to facilitating equitable healthcare access for patients in our partner network, to deliver real, measurable improvements in patient care,” Demirdjian said.

For her, the essence of the role is clear: “Our collective focus remains where it matters most: delivering lasting value and better outcomes for patients.”

Dubai among top 3 global prime housing markets for capital gains: Savills

Prime rental values in Dubai rose 2.9 per cent in the past six months and 13.3 per cent in the year to June, reflecting moderating yet resilient growth after a strong run

Neesha Salian
Neesha Salian

27 August, 2025

Dubai among top 3 global prime housing markets for capital gains: Savills
Image: Dubai Media Office/ For illustrative purposes

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Dubai ranked among the world’s top three prime residential markets for capital appreciation in H1 2025, as values climbed more than 5 per cent, outpacing the global average, real estate consultancy Savills said in its latest index.

The gains were supported by rising immigration flows, steady investor confidence and limited luxury supply. Savills forecast prime values in Dubai to rise a further 4 to 5.9 per cent in the second half of the year, keeping the city among the world’s strongest performers.

Prime rental values in Dubai rose 2.9 per cent in the past six months and 13.3 per cent in the year to June, reflecting moderating yet resilient growth after a strong run.

Renewal rates remain high as Dubai continues to attract high-net-worth individuals and international buyers seeking long-term residence.

Dubai’s prime residential market continues to draw interest

“Despite wider macroeconomic uncertainty, Dubai’s prime residential market continues to demonstrate stability bolstered by strong fundamentals,” said Andrew Cummings, head of Residential Agency, Savills Middle East. “The city’s global connectivity, investor-friendly policies and ongoing infrastructure development continue to underpin its status as one of the world’s leading real estate markets.”

Across the 30 global cities tracked by Savills, prime capital values grew by just 0.7 per cent in H1 2025, while rental values rose 2 per cent. Tokyo led with an 8.8 per cent rise in capital values, while Berlin and Seoul also posted growth above 5 per cent alongside Dubai.

Savills projects average capital value growth of 1.5 per cent and rental growth of 1 per cent across the global markets in H2 2025, with Dubai expected to remain one of the top performers.

The report also highlighted mortgage dynamics in the UAE, where loan terms typically span 15 to 30 years with fixed and variable options.

Minimum deposits are 15 per cent for nationals and 20 per cent for expatriates.

In the prime segment, mortgages are often used strategically for capital efficiency and liquidity management rather than affordability.

RTA digitising training, qualification for new drivers via Tadreeb

The platform, managed by RTA’s Licensing Agency, serves about 250,000 trainees annually, delivering more than six million hours of training

Neesha Salian
Neesha Salian

26 August, 2025

RTA digitising training, qualification for new drivers via Tadreeb
Image: WAM/ RTA

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Dubai’s Roads and Transport Authority (RTA) is digitising driver training and qualification through its ‘Tadreeb’ platform, which links all driving institutes across the emirate and fully automates training processes, assessments, and trainee data management.

The platform, managed by RTA’s Licensing Agency, serves about 250,000 trainees annually, delivering more than six million hours of training.

It operates across 27 institutes, supported by over 3,400 instructors and more than 3,000 training vehicles. Each vehicle route is geo-tracked and linked to the main system, creating a paperless training process.

“The purpose of the platform is to identify the needs of trainees based on analysed data, ensuring quality training and licensing a pool of skilled, professional drivers,” said Ahmed Mahboob, CEO of RTA’s Licensing Agency. “It also contributes to achieving the highest safety standards, enhancing performance quality, and strengthening governance processes in line with global best practices.”

Benefits of RTA’s Tadreeb platform

According to RTA, the system has improved training quality, enhanced transparency in assessments, and helped reduce fatalities among new drivers. Integrated smart dashboards monitor training indicators and automate evaluation criteria, while links to relevant authorities halve permit waiting times, reduce costs, and enable remote monitoring.

Compliance among trainers with required training stages has reached 97 per cent.

Tadreeb is the first unified driver training platform globally to be recognised by the International Commission for Driver Testing (CIECA) and recently received the Prince Michael International Road Safety Award.

RTA said future developments will include deeper use of artificial intelligence to personalise training, automate oversight, and enhance the customer experience.

Read: RTA wraps up traffic upgrades at 10 school zones, 27 schools to benefit

Inception’s Ashish Koshy on how AI teammates will power business transformation

Agentic AI can power businesses by embedding AI agents into core functions like procurement, productivity, and process automation, says Koshy

Ashish Koshy
Ashish Koshy

26 August, 2025

Inception’s Ashish Koshy on how AI teammates will power business transformation
Image: Supplied

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Just five years ago, few would’ve imagined that generative AI would move from research labs into our daily workflows, drafting contracts, writing code, diagnosing medical conditions, and shaping government policies. What started as a curiosity is now embedded across boardrooms, classrooms, hospitals, and ministries in the Middle East and beyond.

We’re in an era where AI can simulate economies, flag emerging health threats, and interpret complex regulations faster than a team of experts would ever be able to do on their own. And yet, those of us closest to the work know that we’re only getting started.

We are entering a phase where AI will move from supporting tasks to independently managing them. It will make decisions, manage processes, and deliver results with minimal human oversight. This marks a transition to a new class of systems; intelligent teammates capable of driving outcomes autonomously. And they will be powered by agentic AI.

What is Agentic AI?

Agentic AI refers to autonomous systems that can take a goal, break it down into steps, adapt to real-time changes, and execute independently. Think of it as the evolution from guided support to true operational autonomy.

Imagine assigning an AI agent the task of reducing procurement costs. Rather than just retrieving data, it would analyze historical trends, identify savings opportunities, request quotes, and recommend contract changes end-to-end. A healthcare agent might triage symptoms, prioritize cases, and even refer patients.

This isn’t a distant vision. It’s already happening. In logistics, agentic AI is being explored in areas like fleet routing, inventory management and disruption response. The banking, retail and manufacturing sectors are leveraging agentic AI for customer service automation, supply chain enhancement and real-time financial anomaly detection.

Agentic AI can power businesses by embedding AI agents into core functions like procurement, productivity, and process automation. In procurement it identifies high-performing, sustainable suppliers, accelerates sourcing-to-award cycles, ensures compliance, and drives measurable savings.

It can drive productivity by empowering teams to deploy no-code AI agents that coordinate workflows, surface knowledge, and make intelligent decisions faster, more accurately, and at greater scale than human-led systems that reduce project cycles from weeks to days.

To support executive adoption and strategic deployment, an AI-native, voice-enabled application has been developed that enhances executive and boardroom decision-making by automating meeting preparation, enabling real-time insights and cross-referencing, and streamlining post-meeting reporting.

It’s role in the future

As agentic AI adoption picks up across the globe, its greatest impact will be felt not just in how it optimises workflows, but how it empowers people. By handling repetitive, high-volume tasks, agentic systems allow professionals to focus on strategic, creative, and high-trust work – the areas where human judgment is essential.

This evolution can help businesses and governments build smarter, faster, and more resilient operations, without added complexity or overheads. In a region deeply invested in digital transformation and talent development, this shift can play a major role in accelerating progress toward achieving digital ambitions.

Indeed, the real opportunity lies in how seamlessly these systems become part of everyday work. Success won’t be defined by the tools themselves, but by how effectively they support people, processes, and decision-making. This means creating environments where AI not just assists but accelerates human potential at every level.

Preparing for the shift

Of course, greater autonomy demands greater care. Agentic systems must be built with security, transparency, and accountability from the start. They need to operate within local legal and cultural frameworks, and their outputs must be explainable – especially in high-stakes environments.

The shift toward agentic AI is already underway. For businesses, the focus now should be on incorporating systems that deliver lasting value and integrate seamlessly into operations, supporting real-world goals, adapting to change, and elevating human capability at every level.

The writer is the CEO of Inception, a G42 Company.

Date announced: flynas resumes direct flights between Jeddah and Kuwait

This addition brings flynas’ total frequency between Saudi and Kuwait to 10 flights per week, including an existing daily Riyadh–Kuwait service

Nida Sohail
Nida Sohail

26 August, 2025

Date announced: flynas resumes direct flights between Jeddah and Kuwait
Image credit: Supplied

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flynas has announced the resumption of direct flights between Jeddah and Kuwait starting November 1, 2025. The move is part of the airline’s broader expansion strategy and aligns with national aviation and tourism objectives under Saudi Vision 2030.

The resumed service will include three weekly flights between Kuwait International Airport and King Abdulaziz International Airport in Jeddah. This addition brings flynas’ total frequency between Saudi Arabia and Kuwait to 10 flights per week, including an existing daily Riyadh–Kuwait service.

Read more-Comfort for less: A sneak peek at Saudi’s flynas’ latest-generation seats

This expanded connectivity is a strategic part of flynas’ long-term growth plan titled “We Connect the World to the Kingdom.” It supports the National Civil Aviation Strategy aiming to connect Saudi Arabia with 250 international destinations, accommodate 330 million passengers, and host 150 million tourists annually by 2030. The route will also contribute to the Pilgrims Experience Program (PEP) by enhancing access to the Two Holy Mosques.

Boost to tourism and bilateral travel

The revival of Jeddah–Kuwait flights is expected to stimulate business and tourism travel between the two nations, strengthening bilateral ties. It will also support economic diversification efforts in line with Vision 2030 by enhancing Saudi Arabia’s status as a global travel hub.

flynas continues to lead regional aviation innovation. As the first airline listed on the Saudi Exchange (Tadawul), it now operates 139 routes across more than 70 domestic and international destinations in 30 countries, offering 2,000+ weekly flights. Since its inception in 2007, the airline has flown over 80 million passengers, with plans to expand its network to 165 destinations.

Family-first innovation: Kids check-in counter unveiled

In another industry-first initiative, flynas recently launched a dedicated check-in counter for children and their families, becoming the first family-friendly airline in Saudi Arabia. Announced in July 2025, this initiative aims to create a fun, stress-free, and inclusive travel experience for families.

Under the campaign slogan “Make Them the Stars of the Journey,” the first phase of this initiative was launched at King Khalid International Airport in Riyadh, at the domestic terminal. The counter is designed with bright visuals, a custom-built, child-height counter, and colorful branding featuring the airline’s Fernas mascot.

The space includes branded barriers, playful signage, and a welcoming environment tailored specifically for children. Staff are specially trained to provide warm, friendly, and personalised service. Young travelers also receive customised boarding passes, adding a fun and memorable touch to their journey.

This pioneering move is a part of flynas’ broader commitment to inclusivity in travel and enhancing the overall passenger experience for all segments of society.

Flying soon? Emirates upgrades flights in 4 cities

The move aims to meet growing demand for upscale travel options and ensure a more consistent customer experience across its network

Gulf Business
Gulf Business

26 August, 2025

Flying soon? Emirates upgrades flights in 4 cities
Image credit: Emirates/Website

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Emirates is set to expand its Premium Economy service to four more cities across the Middle East and West Asia, as it continues to upgrade its fleet with next-generation Airbus A350s and retrofitted A380 and Boeing 777 aircraft. The move aims to meet growing demand for upscale travel options and ensure a more consistent customer experience across its network.

Read more-This UAE company is hiring 17,300 professionals – see all details

Starting October 26 2025, Emirates will operate flights EK903/904 to and from Amman with a four-class A380 featuring refreshed interiors, including the Premium Economy cabin. With this upgrade, both daily services to Amman will now offer the airline’s latest signature products, an Emirates Media Centre report said.

Image credit: Emirates/Website

Mumbai will benefit from a retrofitted Boeing 777 on EK504/505 from the same date, expanding access to Emirates’ newest cabin products on 22 weekly flights to the Indian commercial capital.

From 30 October, Emirates will deploy the Airbus A350 on EK862/863 services to Muscat every Thursday and Saturday. This change will bring the airline’s acclaimed A350 experience to all nine weekly flights to the Omani capital.

Meanwhile, starting December 4, Bahrain will see an additional retrofitted Boeing 777 operating on EK833/834 every Thursday. This enhancement will make all flights to Bahrain exclusively served by aircraft featuring Emirates’ signature cabins, including the Premium Economy and a refreshed Business Class.

Image credit: Emirates/Website

Scaling premium economy across the network

These deployments are part of a broader strategy to scale Emirates’ Premium Economy offering, which now spans over 635 weekly flights. By the winter season, 68 cities will be served by aircraft equipped with Premium Economy, with 36 of them exclusively operated by such aircraft.

As the appetite for premium travel grows, Emirates plans to offer over 2 million Premium Economy seats annually by the end of 2025, up from 1.8 million today.

The fleet-wide upgrade is part of one of the largest retrofit programs in aviation history. To date, 67 aircraft have been refurbished, with work progressing at a pace of one aircraft every three weeks. The airline aims to retrofit 219 aircraft, including 110 Airbus A380s and 109 Boeing 777s. Emirates is also currently flying nine A350s to 15 global destinations.

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Roche Diagnostics’ new Gulf lead on building sustainable healthcare partnerships