Abu Dhabi’s Etihad trials facial biometric check-in for cabin crew

Abu Dhabi-based Etihad Airways will trial the use of facial biometrics to check-in cabin crew at its crew briefing centre at Abu Dhabi International Airport.

The trial, in partnership with information technology company SITA, will ply facial recognition technology to identify and authenticate crew members, allowing them to complete check-in procedures and mandatory pre-flight safety and security questions digitally via their own mobile devices.

The new initiative will replace the current kiosk-based, check-in process which requires crew to use their staff identity cards as a form of authentication.

“Etihad is constantly on the lookout for innovative solutions and new technologies that will drive improvements in the airline’s operations and enhance the experience for guests and employees,” said Captain Sulaiman Yaqoobi, vice president flight operations, Etihad Aviation Group. “Etihad is excited to partner with SITA to explore the potential that facial biometric services has for the aviation industry. By integrating contactless technology, biometric services will increase efficiency while simultaneously cementing our commitment to reducing the spread of Covid-19 by limiting physical touch points and maximising social distancing measures.”

Facial biometric technology is expected to ramp up operational efficiency by expediting the check-in process, automating crew time and attendance management. Cabin crew will also experience a seamless and contactless check-in experience.

Roger Nakouzi, vice president Sales, SITA added, “We are proud to partner with Etihad to design and implement a secure biometric system that offers a smarter and more efficient working environment for crew while solving a key operational challenge of the pandemic by reducing contact points. SITA has extensive experience in both mobile and biometric technology solutions having developed and implemented SITA Smart Path at airports globally, enabling a seamless, low touch passenger experience while increasing airport efficiencies.”

The trial will continue until February 2021 and will provide the airline with data to explore biometric technology for operations, such as check-in and boarding of guests.

In related company news, Etihad announced a major reshuffle among its top management as it sought a new operating model to position itself as a mid-sized, full-service carrier.

Read: Major restructuring among top management at UAE’s Etihad airline

The airline has resumed flights to over 60 destinations worldwide.