Dubai’s DEWA allows customers to activate utilities online

Customers will no longer have to visit DEWA offices to activate utility services



Dubai Electricity and Water Authority (DEWA) has announced that customers will now be able to activate and deactivate utilities without visiting a DEWA office.

The new initiative follows a similar scheme announced last week allowing existing customers to activate services in a new location and transfer their account and deposit when moving without visiting an office.

Read: Dubai’s DEWA allows movers to activate utilities without visiting its offices

DEWA said customers would be able to activate electricity and water services after receiving their registered rental contract (Ejari) from a real estate company or typing centre approved by Dubai Land Department.

Since July, tenants have been required to attest their papers under the Ejari system before receiving utility services.

Read: Dubai tenants now required to attest Ejari for water and electricity activation

After receiving the certificate the customer will then receive an SMS or email explaining how to activate the service through the company’s smartphone app or website.

Alternatively the same channels can be used to deactivate services and request a refund of a deposit, which can be sent directly to a bank account or via a cheque to the customer’s registered address.

Other new functionality includes new smart payment methods at DEWA’s offices and the ability to pay bills in instalments via credit cards from local banks Emirates NBD and Mashreq.

“Through the continuous development of our services, we aim to enrich customers’ experiences and exceed their expectations by implementing state-of-the-art technological solutions,” said HE Saeed Mohammed Al Tayer, managing director and CEO of DEWA.

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