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Dubai’s DEWA allows movers to activate utilities without visiting its offices

Dubai’s DEWA allows movers to activate utilities without visiting its offices

The new service is designed for customer convenience and to reduce lines at DEWA’s offices

Dubai Electricity and Water Authority (DEWA) has announced a new service enabling existing customers to activate their utilities when moving to a new location without visiting its offices.

Under the ‘move to’ service, all residential, commercial and industrial customers can transfer their current DEWA account, deposit and data from one property to another within Dubai by just submitting an Ejari contract.

No other documents are required and the process can be carried out through DEWA’s smart application or website.

Once a certified Ejari contract, obtained through real estate company or typing centre approved by the Dubai Land Department, is submitted a transfer order is automatically created.

HE Saeed Mohammed Al Tayer, managing director and CEO of DEWA, said the new service was part of Vice President and Prime Minister of the UAE and Ruler of Dubai HH Sheikh Mohammed bin Rashid Al Maktoum’s vision to reduce the number of visitors to government centres to 80 per cent by next year.

“The new service will save time and effort when moving to a new property without having to pay any new deposit, unless the amount in the current property is less than the deposit required for the new property,” he said.

The company said its smart services were used by 72 per cent of customers last year. It hopes to raise this to 80 per cent by 2017.

DEWA also rolled out an AI chatbot earlier this year to answer customer queries.

Read: Dubai utility turns to AI chatbot to answer customer problems

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